Customer Service & Support Jobs in Bangkok, Thailand (Now Hiring) — 909 open — Page 10

JOB SUMMARY

 

Responsible for the management of Special Events. Leads, implements, and maintains a management philosophy in alignment with company standards The position has overall responsibility for ensuring the proper execution of special events as well as achieving profitability, event planner and employee satisfaction and the financial performance of special events.

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Ensures the property is apprised of all groups that will impact property operations.
• Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Leads the execution of brand service initiatives in event management areas.
• Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

 

Leading Special Events Team

• Holds event management team accountable for desired service behaviors related to product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Assists in execution of departmental goals in game plans.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

 

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Creates and achieves the Special Events’ annual operating budget.
• Works with all areas in Special Events division to establish content and pricing.

 

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Consults with customers in order to determine objectives and requirements for events.
• Reviews customer feedback data to identify service failures and provide guidance on problem resolution.

 

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and regulations.
• Reviews property specific event operations annually and makes appropriate adjustments.
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Communicates and ensures departmental and property emergency procedures are executed when necessary.
• Ensures that regular, ongoing communication is happening in all areas of event.
• Provides performance feedback using company feedback process.

 

 

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.