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Full-time
Medical insurance, Dental insurance, Vision insurance, Telehealth medical, Telehealth mental health counseling, 401(k) with company matching
Posted 13d ago
~40 hrs/week
Responsibilities
The Dispensary Associate is responsible for providing exceptional customer service, managing patient profiles, and processing orders via point of sale systems. They must also maintain accurate inventory records while ensuring full compliance with state regulations and company protocols.
Requirements
Candidates must possess strong organizational skills, experience with POS systems, and the ability to work in a fast-paced, regulated environment. The role requires physical stamina to lift up to 40 lbs and a commitment to maintaining high standards of accuracy and HIPAA compliance.
Full job description
At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.
The Dispensary Associate is highly organized, detail oriented and self-motivated to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using point of sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our dispensary associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.
\nEssential Functions:
Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
Commit to being the Gold Standard in customer service by building and maintaining customer relationships
Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
Contribute to team environment and company advancement in alignment with Texas Original direction
Other duties assigned
Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
Execute daily order fulfillment tasks while adhering to regulatory standards
Maintaining accurate inventory records and fulfillment practices
Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance
What You’ll Need to Succeed:
Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
High standards for order accuracy, compliance documentation, and inventory audits
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment
Experience with POS systems and digital inventory platforms
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery
Proven ability to lead, train, and motivate team members
Effective delegation, scheduling, and performance monitoring
Ability to troubleshoot supply chain or inventory issues
Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed
\n
$20 - $20 an hour
\n
Benefits Package:
Medical, Dental, Vision
Telehealth – Medical
Telehealth – Mental Health Counseling
401(k) with company matching
Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement leave
Pre-Tax Flexible Spending Accounts
Basic Term Life Insurance and AD&D
Travel Reimbursement (if applicable)
Gym Reimbursement up to $50/month
& More
Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.
Texas Original is the leading licensed medical marijuana producer in Texas, working alongside physicians to provide the highest quality cannabis medicine to patients and families seeking relief across the state. As fellow Texans, we are dedicated to representing the integrity of this great state with our commitment to quality, consistency and purity in every product we produce. We remain committed to advancing safe, legal access to this powerful medicine. Texas Original is headquartered in Austin, with delivery and pick up locations throughout the entire state. For more information, visit www.texasoriginal.com.
Offices: 12701 Lowden Ln, Manchaca, Texas 78652, US
Health CareAlternative MedicineCannabisConsultingWellnessBiotechnology
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