SHI International Corp.Austin, Texas, United States · Hybrid
$75k–$250k/yr
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and servi…
Skills: Azure, Cloud lifecycle management, Customer success, Account management, FinOps
Austin, Texas, United States · On-site
$15/hr–$16/hr
Location This position is located at 11410 Century Oaks Terr., Austin, Texas, 78758 United States Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and omni s…
Skills: Inventory Management, Visual Merchandising, Omni-channel Operations, Product Flow, Shipment Processing
Austin, Texas, United States · On-site
$19/hr–$33/hr
Austin Country Club in Austin, TX is looking to hire a full-time Banquet Captain to join our hospitality team and help manage banquet events for our club. This event management position earns a competitive wage of $18/ho…
Skills: Event management, Leadership, Customer service, Staff supervision, Time management
Austin, Texas, United States · Hybrid
Overview The Health Information Management Specialist reports to the Health Information Manager at Central Health. This position is responsible for the HIM activities, such as auditing, indexing, scanning, and organizing…
Skills: Medical records auditing, Data entry, Electronic medical records, HIPAA compliance, Document indexing
Austin, Texas, United States · On-site
$37/hr–$51/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Semiconductor equipment maintenance, Troubleshooting, Digital analytics, Mechanical aptitude, Pneumatics
Austin, Texas, United States · On-site
Overview Under general supervision, this role combines eligibility determination, financial screening, application assistance and enrollment services for local, state, and federally funded healthcare programs. This posit…
Skills: Eligibility determination, Financial screening, Customer service, Data entry, EMR systems
Austin, Texas, United States · On-site
About Us At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We p…
Skills: Event planning, Event coordination, Customer service, Communication, Interpersonal skills
Austin, Texas, United States · On-site
Store 2740080: 3909 Guadalupe St, Austin, Texas 78751 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer Serv…
Skills: Customer service, Cashiering, Sales, Communication, Problem solving
Austin, Texas, United States · On-site
Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. W…
Skills: Customer service, Patient registration, Insurance verification, Prior authorization, Medical terminology
Phoenix, Arizona, United States · On-site
$20/hr–$27/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Preventive maintenance, Remedial maintenance, System troubleshooting, Statistical process control, Quality improvement process
Austin, Texas, United States · On-site
$44k–$55k/yr
Apartment Service Tech II | Windsor South Congress - Austin, TX Windsor South Congress is a garden style apartment community with 308 units. For the fifth year in a row, Windsor Communities is the recipient of the 2025 K…
Skills: HVAC, Plumbing, Electrical, Appliance repair, Painting
Austin, Texas, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Technical troubleshooting, Customer service, Microsoft operating systems, Microsoft 365, Hardware support
Austin, Texas, United States · On-site
$37/hr–$51/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Semiconductor equipment maintenance, Electrical systems, Vacuum systems, Mechanical systems, Plasma systems
Austin, Texas, United States · On-site
$112k–$154k/yr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Financial forecasting, Operational management, Service agreement management, Inventory management, RMA procedure
Austin, Texas, United States · On-site
Job Title: Floating Property Manager Salary: $85,000 per year Unlock your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care of our residents, pro…
Skills: Property management, Lease administration, Rent collection, Delinquency management, Property marketing
Austin, Texas, United States · On-site
About Us At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We p…
Skills: Customer engagement, Outreach initiatives, Promotional campaigns, Communication skills, Interpersonal skills
Austin, Texas, United States · On-site
About Us At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We p…
Skills: Customer service, Communication, Interpersonal skills, Problem-solving, Organizational skills
Austin, Texas, United States · On-site
$42k/yr
Job Posting Title: Lead Food Service Worker ---- Hiring Department: University Housing and Dining ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Ear…
Skills: Food Preparation, Staff Leadership, Food Safety Compliance, Customer Service, POS System Operation
Austin, Texas, United States · On-site
$15/hr–$18/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Sales floor maintenance, Pharmacy support
Austin, Texas, United States · On-site
Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your…
Skills: Sales, Marketing, Customer service, Leasing, Property management
SHI International Corp.
Austin, Texas, United States • Hybrid
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The Customer Success Manager owns the end-to-end Azure customer experience, driving retention, adoption, and growth through strategic account planning and roadmap development. They lead recurring business reviews and collaborate with internal teams to translate customer needs into actionable cloud outcomes.
Candidates must have at least 2 years of experience in sales, account management, or cloud consulting, with a minimum of 1 year specifically focused on Microsoft technologies. A bachelor's degree or equivalent work experience is required, along with strong analytical and communication skills.
Own the end-to-end Azure customer experience for an assigned portfolio of CSP customers, serving as a trusted advisor throughout the cloud lifecycle.
Segment and prioritize customer engagement based on account tier, Azure spend, growth potential, risk level, and strategic importance.
Develop a deep understanding of customer business objectives, Azure environments, technology roadmaps, operational challenges, and third-party vendor relationships.
Lead recurring customer engagement activities, including Quarterly Business Reviews (QBRs), monthly touchpoints, customer updates, support case reviews, roadmap discussions, and strategic planning sessions.
Drive customer retention by proactively identifying risks, maintaining engagement cadence, reinforcing value realization, and coordinating mitigation plans with internal teams.
Identify and drive Azure growth opportunities through cloud optimization, modernization, migration, governance, security, FinOps, data, AI, and managed services initiatives.
Review customer trends related to support, technology adoption, and program utilization in alignment with the Microsoft Cloud Adoption Framework to identify service gaps and growth opportunities.
Facilitate customer-facing Success Plans and internal Growth Plans that translate account priorities into actionable objectives, ownership, timelines, and measurable outcomes.
Lead cloud strategy discussions focused on cost optimization, governance, security, risk management, operational efficiency, reliability, resilience, data and analytics, AI innovation, and organizational readiness.
Position relevant SHI and Microsoft programs, including workshops, assessments, services, funding opportunities, webinars, and consulting engagements, to align with customer goals.
Maintain strong operational discipline across account plans, Success Plans, Growth Plans, QBR/ABR tracking, pipeline management, customer touchpoints, opportunity follow-up, and customer success metrics.
Advocate for customers internally and help ensure seamless transitions between contracts, onboarding activities, service engagements, and partner relationships.
Behaviors and Competencies
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Impact and Influence: Can persuade others to consider different perspectives.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Business Acumen: Can analyze financial and operational data to make informed decisions.
Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.
Results Orientation: Can set personal goals and work towards them, achieving results consistently.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Skill Level Requirements
Strong digital fluency with Microsoft 365, Dynamics CRM, collaboration tools, reporting solutions, and business productivity platforms.
Ability to develop practical knowledge of cloud services, customer consumption models, partner programs, purchasing motions, and commercial constructs to support customer conversations.
Strong analytical skills with the ability to interpret usage trends, support activity, cost drivers, risk indicators, customer feedback, and business priorities to identify improvement opportunities.
Ability to develop and execute customer success plans, business reviews, account reviews, recurring communications, and roadmap initiatives.
Foundational technical aptitude and curiosity with the ability to understand core cloud solution areas and connect customer needs with appropriate subject matter experts, services, and next steps.
Opportunity identification and qualification skills, including uncovering business challenges, conducting discovery conversations, aligning needs to solutions, and advancing qualified opportunities.
Strong collaboration and relationship-building abilities with the capacity to work across sales, technical, services, operations, support, partner, and vendor teams.
High attention to detail and operational discipline in maintaining accurate pipeline, opportunity, account planning, customer success, and engagement records.
Excellent facilitation, presentation, and communication skills with the ability to align stakeholders, clarify business impact, prioritize actions, and drive measurable outcomes.
Customer-centric and outcome-driven mindset with the ability to translate business objectives into Azure priorities, cloud outcomes, and success metrics.
Ability to balance customer retention, risk mitigation, adoption, and growth while strengthening long-term Azure relationships.
Consultative advisory skills with the ability to lead discussions on Azure cost optimization, governance, security, operations, resilience, modernization, data, AI, and managed services.
Strong executive communication skills with the ability to engage technical, operational, financial, and executive stakeholders using business-focused messaging.
Proactive and action-oriented approach with the ability to identify risks, obstacles, and opportunities before they become escalations.
Financial and commercial awareness related to Azure consumption, CSP economics, Reserved Instances (RI), Savings Plans, FinOps principles, marketplace offerings, and services growth opportunities.
Adaptability and learning agility with the ability to stay current on Azure technologies, Microsoft programs, SHI solutions, internal tools, and evolving CSP processes.
Ability to guide customers through all phases of the cloud journey, including onboarding, adoption, optimization, modernization, roadmap planning, and long-term cloud maturity.
Other Requirements
Bachelor's degree or equivalent relevant work experience required.
Ability to travel to SHI, Microsoft, partner, and customer events as needed.
Minimum of 2 years of experience in sales, customer success, account management, cloud services, technology consulting, or a related advisory role.
Minimum of 1 year of experience selling, supporting, managing, or advising on Microsoft technologies or cloud services.
Azure, Microsoft, FinOps, or customer success certifications are preferred and may be expected as part of ongoing professional development.
Ability to earn and maintain relevant Microsoft certifications, partner badges, and internal enablement requirements.
Experience supporting Azure CSP environments, cloud optimization initiatives, customer engagement programs, or services-led growth strategies.
The estimated annual pay range for this position is $75,000 - $250,000 which includes a base salary plus commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
Offices: 290 Davidson Ave, Somerset, NJ 08873, US · 1301 South Mo-Pac Expressway, Suite 375, Austin, TX 78746, US · 895 Don Mills Rd, Suite 200, Toronto, Ontario M3C1W2, CA · Third Floor, 401 Grafton Gate, Milton Keynes, MK9 1AQ, GB · 1, Rond-Point Victor Hugo, 92137 Issy-les-Moulineaux Cedex, FR
There are currently 5,229 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Compass Group, Goodwill Central Texas, Greystar, among others. Browse the listings above to see every active employer.
Yes — 589 of the 5229 open customer service & support positions offer remote or hybrid work (209 remote, 380 hybrid).
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