Company Name: PBS Systems Job Location: Arlington, TX Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: Travel across Canada and USA up to one week per month Service Support Analy…
Skills: Customer Service, Helpdesk Support, Microsoft Windows, Microsoft Outlook, Microsoft Excel
Company Name: PBS Systems Job Location: Arlington, TX Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: Travel across Canada and USA up to one week per month Service Support Analy…
Skills: Customer Service, Helpdesk Support, Microsoft Windows 10/11, Microsoft Outlook, Microsoft Excel
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$45k–$54k/yr
Full-time
high school
Professional Development, Industry Certifications, Travel Opportunities, Medical Coverage, Dental Coverage, Paid Time Off
Posted 57d ago
~40 hrs/week
Responsibilities
Provide Tier 1 support for the Service module of the business platform, assisting customers with software installation, training, and troubleshooting. Manage incoming requests via phone, email, and chat while documenting interactions in the ticketing system.
Requirements
Requires a high school diploma and a valid driver's license with the ability to travel up to one week per month. Proficiency in Microsoft products and strong communication skills are essential, while previous helpdesk or dealership experience is an asset.
Full job description
Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No. of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Service Support Analyst - Tier 1
Reports To:
Team Lead, Service Support
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a ServiceSupport Analyst to join our Client Services team, as a ServiceSupport Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada
Qualifications:
High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment
What we offer:
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($45,000k/yr. - $53,700k/yr. USD)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at [email protected].
PBS Systems has been the pacesetter in developing Dealer Management System software for over 30 years.
Industry
Software Development
Company size
501-1,000 employees
Founded
1988
Headquarters
Calgary, Alberta
LinkedIn followers
10,739
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships.
From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability.
Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems.
Our headquarters are located on a brand-new campus in southeast Calgary, Alberta.
Satellite offices are stationed in:
• Milton, Ontario
• Arlington, Texas
• Dubuque, Iowa
• Spanish Fort, Alabama
Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 630+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.
Offices: 4041 128 Ave SE, Calgary, Alberta T2G 5G6, CA · 8135 Esquesing Line, Milton, ON L9T 9E3 , CA · 500 Iowa St, Dubuque, Iowa 52001, US · 2229 Avenue J, Arlington, Texas 76006, US · 30500 AL-181, #462, Spanish Fort, Alabama 36527, US
How many Customer Service & Support jobs are open in Arlington, TX right now?
There are currently 1,097 open customer service & support positions in Arlington, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arlington, TX?
Companies currently hiring include Domino's, Loews Hotels & Co, Albertsons Companies, CVS Health, Whataburger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arlington, TX?
Yes — 81 of the 1097 open customer service & support positions offer remote or hybrid work (64 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Arlington, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.