Customer Service & Support Jobs in Allentown, PA (Now Hiring) — 683 open — Page 31
St. Luke's University Health Network
Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)
Allentown, Pennsylvania, United States · Hybrid
Entry level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Patient Scheduling, Customer Service, Medical Terminology, Electronic Medical Records, Data Entry
St. Luke's University Health Network
Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)
Allentown, Pennsylvania, United States · Hybrid
Entry level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Customer Service, Appointment Scheduling, Medical Terminology, Electronic Medical Record (EMR), Data Entry
The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, man…
SUMMARY: The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and external st…
SUMMARY: The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and external st…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Math
SUMMARY: The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and external st…
About the Role: We are seeking an experienced Assistant Manager to join the Tailwind team at our Which Wich location inside of the ABE airport! Tailwind is a rapidly growing company known for its commitment to innovation…
Skills: Staff Management, Inventory Management, Customer Service, Food Quality Control, Health And Safety Compliance
Chaar is now hiring pet groomers for our Allentown, PA location as well as other Lehigh Valley locations. Come be a part of our team! Location: 1635 Airport Rd, Allentown, PA 18109 Duties: Produce professional, high qual…
Skills: Pet Grooming, Customer Service, Time Management, Computer Literacy, Scheduling
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking an Accounts Receivable Representative. We’re looking for a highly motivated individual who is detail-oriented, has excellent interpersonal skills, and is dr…
Additional $3.00/hour for shifts worked between 4 p.m.–6 a.m. and all Saturday and Sunday hours. OVERVIEW Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and…
Skills: Customer Service, Food Preparation, Cash Handling, Communication Skills, Multi-tasking
Blick Art Materials
Retail Store Sales Associate
Allentown, Pennsylvania, United States · On-site
$13/hr
Entry level
Your Role... By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Retail Store Sales Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our l…
Skills: Customer Service, Product Knowledge, POS Operations, Loss Prevention, Merchandising
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Bed Management, EPIC, Medical Terminology, Patient Flow Coordination, Microsoft Office
Launch Your Career with Home Genius Exteriors Looking for a career with unlimited growth potential? Home Genius Exteriors is one of the fastest-growing home improvement companies in the country, and we're looking for mot…
Skills: Sales, Lead generation, Customer relationship management, Sales presentations, Communication
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Patient Scheduling, Insurance Verification, Medical Office Administration, Customer Service, Microsoft Office
St. Luke's University Health Network
Dental Receptionist - Full Time - Star Community Health Allentown
Allentown, Pennsylvania, United States · On-site
Entry level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Patient Registration, Insurance Verification, Medical Scheduling, Medical Terminology, Customer Service
St. Luke's University Health Network
Dental Receptionist - Full Time - Star Community Health Allentown
Allentown, Pennsylvania, United States · On-site
Entry level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Patient Registration, Insurance Verification, Medical Scheduling, Medical Terminology, Customer Service
Job DetailsJob Location: Lehigh Valley International Airport - Allentown, PA 18109Position Type: SeasonalTravel Percentage: NoneJob Shift: Must be available weekends and HolidaysJob Category: Customer ServiceDeliver exce…
Skills: Customer Service, Wheelchair Assistance, Baggage Handling, Communication Skills, Microsoft Word
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Insurance Verification, Prior Authorization, Medication Management, Electronic Medical Records, Patient Communication
Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)
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Full-time
high school
Posted 76d ago
~40 hrs/week
Responsibilities
Responsible for managing patient calls, scheduling appointments, and processing referral work queues in a high-volume access center. The role focuses on providing a positive patient experience and maintaining partnerships with clinical providers to align goals.
Requirements
Requires a high school diploma and previous computer data entry experience. Preference is given to candidates with 1-2 years of contact center experience and familiarity with healthcare terminology or EMR systems.
Full job description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.
We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke’s University Health Network locations.
Candidate must be available for approximately 3-6 weeks of onsite training in Allentown, PA upon hire.
JOB DUTIES AND RESPONSIBILITIES:
Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
Verifies and updates patient demographic and insurance information.
Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
Actively participates as a team member in resolution of problems as they are identified.
Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.
EDUCATION:
High School diploma or equivalent required
TRAINING AND EXPERIENCE:
Previous general computer experience with data entry required
Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
Previous healthcare experience with medical terminology preferred
Previous experience with electronic medical record (EMR) preferred
Competencies required:
Excellent communication, facilitation, and presentation skills.
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to work from home in accordance with the Network Work from Home Policy if needed.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Access CenterPatient ExperienceEMRHealthcareReferral Work QueuesPatient DemographicsInsurance VerificationContact CenterMedical SchedulingSt. Luke's University Health Network
In 2025, the U.S. Department of Health and Human Services ranked St. Luke’s #1 – ahead of Houston Methodist and Mayo Clinic – as the nation’s top health system for quality, safety and patient experience. This objective recognition based on hospital data reported to the government reaffirms St. Luke’s preeminent position as a leader among the largest and most respected health care providers in the country. ✨
Offices: 801 Ostrum Street, Bethlehem, PA 18015, US · 1872 St Luke's Blvd, Easton, Pennsylvania 18045, US · 1021 Park Avenue, Quakertown, PA 18951, US · 1736 Hamilton Street, Allentown, PA 18103, US · 360 West Ruddle Street, Coaldale, PA 18218, US
OncologyCardiology/Cardiovascular SurgeryNeuroscienceOrthopedicsLevel 1 and Level IV Adult Trauma CenterObstetrics/Perinatal CareBariatric SurgeryRadiologyWomen's/Children's HealthRobotic/Minimally Invasive Surgery:
Frequently asked questions
How many Customer Service & Support jobs are open in Allentown, PA right now?
There are currently 683 open customer service & support positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Allentown, PA?
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, CVS Health, AutoZone, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Allentown, PA?
Yes — 59 of the 683 open customer service & support positions offer remote or hybrid work (40 remote, 19 hybrid).
How do I apply for Customer Service & Support jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
St. Luke's University Health Network
