Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Patient coordination, Care navigation, Scheduling, Customer service, Medical terminology
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Patient care, Operating room assistance, Patient transportation, Disinfection, Sterilization
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Overview $11.50 / Hour Help bring this year’s shows and events to life by becoming an attendant with Dorney Park’s Live Entertainment Department. You’ll also... Interact with guests and create excitement during our shows…
Relationship Banker I - 19th & Tilghman PA (Full Time)
Allentown, Pennsylvania, United States · On-site
$22/hr–$29/hr
Entry level$7.0B raised
Work Location: Allentown, Pennsylvania, United States of America Hours: 40 Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportuniti…
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and f…
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Patient Advocacy, Customer Service, Clerical Support, Communication, Time Management
Work Schedule: Dayshift-Time is TBD The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses…
Skills: Customer service, Multitasking, Communication, Data processing, Laboratory information system
What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and imp…
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Patient registration, Insurance verification, Scheduling, Data entry, Customer service
Business Development Coordinator (BDC Sales) We are seeking a success driven experienced BDC Representative to join our BDC team. This is an outstanding opportunity for the right candidate to join a highly reputable deal…
Skills: Customer service, Sales, Communication skills, Computer skills, CRM software
Description Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep un…
Benefits: Company cell phone/cell phone allowance Paid IICRC certifications Medical, Dental and Vision Benefits Opportunity for advancement Training & development 401(k) 401(k) matching Competitive salary Be the First to…
Skills: Demolition, Water mitigation, Mold remediation, Tarping, Board-ups
General Sales Manager – Automotive Allentown, PA The Scott Family of Dealerships is seeking a driven, experienced Sales Manager to join our high-performing team in the Lehigh Valley! We’re looking for a leader who can de…
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Customer service
H&R Block
Tax Associate
Allentown, Pennsylvania, United States · On-site
Entry level
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Digital tools
H&R Block
Tax Associate
Allentown, Pennsylvania, United States · On-site
Entry level
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Digital tools
General Description The Da Vinci Science Center is seeking a creative, passionate educator, scientist, or engineer who loves learning about science, technology, engineering, arts, and math, teaching diverse learners, and…
Skills: Public speaking, Classroom management, Science communication, Youth development, Customer service
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend…
Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our te…
Skills: Customer service, Cash handling, Sales transactions, Data entry, Keyboarding
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, associate degree
Posted 32d ago
~40 hrs/week
Responsibilities
The Care Continuum Partner acts as a liaison between patients, families, and the clinical team to coordinate and navigate all aspects of care. They are responsible for scheduling appointments, managing referrals, and supporting patients through their care journey across various clinical settings.
Requirements
Candidates must have a High School Diploma or GED, with at least 2 years of patient interaction experience and 3 years of experience in a complex health system. Proficiency in computer systems and strong communication skills are required, with preference given to those with an Associate's degree or medical terminology knowledge.
Full job description
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary The Care Continuum Partner serves as the main liaison between the patient, family, and clinical team for patients and their families across the continuum of their care. At every touch point with the patient, provides the full capabilities to partner with patient and families to coordinate, navigate and schedule all aspects of their care including outpatient, procedures, community and transition of care needs to deliver an optimal patient experience. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships with patients including scheduling of patients appointments, and addressing the full care needs and care compliance opportunities for patients both within and outside our walls.
Job Duties
In collaboration with clinical care team, participates and supports in pre-visit planning to ensure smooth operation and patient flow in busy physician practice. Provides support regarding referral management and intake, scheduling, pre-certification process, follow up calls and record retrieval for timely appointments.
Coordinates and schedules complex appointments for patient across their continuum of care including procedures, office visits, diagnostic testing, and other ancillary services that require coordination of multiple resources. Included but not limited to: procedures, surgery, radiology and diagnostic imaging, diagnostic testing, labs, new patient coordination and therapeutic care plans. May serve as new patient concierge role in regional or practice models.
Assesses patient and family needs and supports care plan compliance. Examples include new patient coordination and intake, conducting patient outreach to follow up on patient care and appointment needs. Conducts patient outreach to follow up on patient care and appointment needs. Communicates with patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
Facilitates communication amongst the physician/provider, clinical care team as well as financial, outpatient, ancillary and supportive services.
Provides the patient with clear instructions on how to prepare for tests and procedures and explains what to expect upon arrival per established guidelines. Provides patient with robust care continuum plan and explanation of necessary care elements.
Creates a warm and welcoming environment for patients, families and staff using exceptional customer service and compassionate care skills.
Connects patient and families with resources and services from both within the organization in support of their continuum of care (e.g. financial counseling, transportation support, social work, counseling, nurse navigation, nutrition services, and support groups, etc.) based on social determinants of health. Supports the care team's process to assess patient's social determinants of health and other community and psychosocial needs.
Create and maintain patient records, manages visit prior authorization and referral requirements.
Serves as expert and liaison to patient and family on the patient portal and medical record technology. Functions as Virtual Care Concierge partner offering assistance and guidance when appropriate.
Minimum Qualifications
High School Diploma/GED commitment to advance education.
2 years experience interacting with patients as part of this experience, performing at least some of these core functions and
3 years experience working within a complex health system environment or related field.
High degree of accuracy and attention to detail.
Enhances skills through continuing education.
Ability to handle numerous tasks at the same time.
Superior customer service skills.
Working knowledge of basic computer functionality.
Effective and professional written and verbal communication.
Ability to handle patients and families in stressful situations
Ability to maintain strict confidentiality.
Ability to adapt to changing priorities.
Critical thinking skills and solutions-focused approach.
Preferred Qualifications
Technical School Diploma or
Specialized Diploma or
Associate’s Degree
Knowledge and experience with electronic medical records and scheduling software.
Knowledge of medical terminology.
Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day Shift
Address:
1250 S Cedar Crest Blvd
Primary Location:
LVHN-1250 Cedar Crest
Position Type:
Onsite
Union:
Not Applicable
Work Schedule:
Monday-Friday 8am to 5pm
Department:
1004-09134 Cardiology Clinic - CC
Related keywords
Care ContinuumPatient ExperienceHealth NetworkClinical TeamReferral ManagementPre-certificationElectronic Medical RecordsScheduling SoftwareMedical TerminologyPatient OutreachSocial Determinants Of HealthConciergePatient PortalDiagnostic TestingTherapeutic Care PlansCardiology Clinic
Lehigh Valley Health Network, part of Jefferson Health, is proud to be part of a leading integrated academic health care delivery system.
Together, we’re among the top 15 not-for-profit health systems in the U.S., with 65,000 colleagues, 32 hospitals and more than 700 sites of care across eastern Pennsylvania and southern New Jersey.
We’re committed to putting people first and pursuing excellence in over 95 clinical specialties, supported by a national doctoral research university and an expanded not-for-profit health plan.
Offices: 1200 S Cedar Crest Blvd, Allentown, Pennsylvania 18103, US · 2545 Schoenersville Rd, Bethlehem, Pennsylvania 18017, US · 1200 S Cedar Crest Blvd, Allentown, Pennsylvania 18103, US · 1200 S Cedar Crest Blvd, Allentown, Pennsylvania 18103, US · 2128 Blakeslee Blvd Drive E., Lehighton, Pennsylvania 18235, US
EarNose and Throat (ENT and Otolaryngology)PulmonologyEndocrinology (Diabetes and Metabolism)RheumatologyOrthopedicsCardiologyCancerNeurosurgerySpecialty Pediatrics
How many Customer Service & Support jobs are open in Allentown, PA right now?
There are currently 683 open customer service & support positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Allentown, PA?
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, CVS Health, AutoZone, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Allentown, PA?
Yes — 59 of the 683 open customer service & support positions offer remote or hybrid work (40 remote, 19 hybrid).
How do I apply for Customer Service & Support jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.