Customer Service & Support Jobs in Alexandria, VA (Now Hiring) — 828 open — Page 33
Children's National Hospital
Contact Center Supervisor - Northern Virginia - Hamaker Court
Alexandria, Virginia, United States · On-site
$58k–$97k/yr
Mid level$600K raised
Kids Are Our Everything. Department 10071 Northern Virginia Clinics Pay Range $58,344.00 - $97,240.00 About The Role: Under the direction of the Sr. Practice Operations Manager, is responsible for managing the day-to-day…
Skills: Call Center Management, Appointment Scheduling, Staff Supervision, Customer Service, Interpersonal Communication
Children's National Hospital
Contact Center Manager - Northern Virginia - Hamaker Court
Alexandria, Virginia, United States · On-site
$71k–$118k/yr
Senior$600K raised
Kids Are Our Everything. Department 10071 Northern Virginia Clinics Pay Range $70,595.20 - $117,644.80 About the Role: Participates in planning, implementation, management and evaluation of service/department activities …
Call Center Representative - Northern Virginia - Hamaker Court
Alexandria, Virginia, United States · On-site
$17/hr–$27/hr
Entry level$600K raised
Kids Are Our Everything. Department 10071 Northern Virginia Clinics Pay Range $17.95 - $27.49 About the Role: Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual dep…
Clinic Office Operations Coordinator - Northern Virginia - Hamaker Court
Alexandria, Virginia, United States · On-site
$46k–$77k/yr
Mid level$600K raised
Kids Are Our Everything. Department 10071 Northern Virginia Clinics Pay Range $45,926.40 - $76,523.20 About the Role: The Clinical Office Operations Coordinator will be responsible to coordinate clinic operations to incl…
Medical Interpreter- Northern Virginia- Hamaker Court
Alexandria, Virginia, United States · On-site
$22/hr–$36/hr
Mid level$600K raised
Kids Are Our Everything. Department 10071 Northern Virginia Clinics Pay Range $22.08 - $36.79 About the Role: The Medical Interpreter will provide language interpretation services to patients, families and staff in criti…
Skills: Bilingual Language Skills, Medical Terminology, Interpretation, Sight Translation, Document Translation
Compensation Amount: 18.40 USD Hourly Job Summary: The Cashier is responsible for receiving money from and disbursing money to customers, while maintaining a high level of customer service at all times. Washington Sailin…
Skills: Cash Handling, Customer Service, Mathematics, Communication, Problem Sensitivity
Children's National Hospital
Senior Clinic Operations Representative - Northern Virginia - Hamaker Court
Alexandria, Virginia, United States · On-site
$21/hr–$42/hr
Mid level$600K raised
Kids Are Our Everything. Department 10071 Northern Virginia Clinics Pay Range $21.17 - $42.35 About the Role: This position reports to the Clinic Operations Manager or Practice Manager. Responsible for ensuring work flow…
Skills: Patient Registration, Medical Billing, Insurance Verification, Scheduling, Customer Service
Location: 7905 Hilltop Village Center Dr Alexandria, VA 22315 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay R…
We are hiring Servers! Do you have a passion for serving others? As a Server at Concord Hospitality, you will often be the first or last greeting our guests receive during their day. Your friendly smile, cheerful attitud…
Skills: Customer Service, Communication Skills, Order Processing, Time Management, Teamwork
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
We are seeking an enthusiastic, detailed oriented, and self-motivated Admitting Clerk/Receptionist for our Oakville Surgery Center. Ideal candidates would posses excellent customer service skills, ability to multitask wi…
Join Our Vibrant Team at the Newly Renovated Hilton Garden Inn in the Heart of Old Town Alexandria! Are you ready to be a part of a welcoming, dynamic team that celebrates both exceptional service and personal growth? At…
Skills: Customer Service, Food Service, Communication, Attention to Detail, Cleanliness
Job DetailsJob Location: Alexandria, VA 22314Salary Range: $75,000.00 - $95,000.00SUMMARY The Community Association Manager is the owner's on-site representative responsible for all aspects of Community relations, buildi…
Store Lead Job Description: Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development…
Customer Service Representative - State Farm Agent Team Member
Alexandria, Virginia, United States · On-site
$17/hr–$20/hr
Entry level
Position Overview State Farm Insurance Agent located in Alexandria, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sharon Eddy - State Farm Agent, you will bui…
Skills: Customer Service, Communication Skills, Bilingual English/Spanish, Organizational Skills, Problem Solving
Sharon Eddy - State Farm Agent
Life/Health Insurance Position - State Farm Agent Team Member
Alexandria, Virginia, United States · On-site
$17/hr–$20/hr
Mid level
Benefits: Health insurance Paid time off Training & development Vision insurance 401(k) matching Bonus based on performance Dental insurance ROLE DESCRIPTION: Sharon Eddy - State Farm Agent is seeking a qualified and emp…
Skills: Life Insurance Sales, Health Insurance Sales, Needs Analysis, Customer Relationship Management, Insurance Compliance
Sharon Eddy - State Farm Agent
Account Representative - State Farm Agent Team Member
Alexandria, Virginia, United States · On-site
$17/hr–$20/hr
Entry level
Benefits: Health insurance Paid time off Training & development Vision insurance Bonus based on performance Dental insurance ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Sharon Eddy - St…
Senior Refrigeration/HVACR Technician Tech24 Location: Alexandria, VA Compensation Range: $40+ We are seeking an experienced Senior Refrigeration / HVAC Technician to join our commercial foodservice service team. This po…
Tech24 Location: Alexandria, VA Compensation Range: $25 - $45/hr Hot & Cold Technician - Hot Side Experience Required! Why Join Tech24? At Tech24, we invest in our technicians so you can focus on what you do best. Here&r…
Field Service Technician Tech 24 Location: Alexandria, VA Compensation Range: $40/hr+ Why Join Tech24? At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when y…
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$58k–$97k/yr
Full-time
associate degree, bachelor degree
Medical Insurance, Prescription Drug Coverage, Infertility Services, Transgender Health Services, Paid Time Off, Vacation Accrual
Posted 61d ago
~40 hrs/week
Responsibilities
Manage day-to-day call center operations and staff performance to ensure high customer satisfaction and efficient appointment scheduling. Monitor call statistics, perform quality control on calls, and ensure adherence to regulatory standards like HIPAA.
Requirements
Requires an Associate's degree or equivalent and 3 to 5 years of progressive healthcare experience. Preferred qualifications include a Bachelor's degree and at least one year of supervisory experience in a contact center environment.
Full job description
Kids Are Our Everything.
Department
10071 Northern Virginia Clinics
Pay Range
$58,344.00 - $97,240.00
About The Role:
Under the direction of the Sr. Practice Operations Manager, is responsible for managing the day-to-day operations of the assigned Call Center Queue. Responsible for maintaining a productive and professional environment with regards to appointment scheduling for a group of designated departments utilizing the scheduling guidelines. Promotes excellent internal and external customer relations. Supervises the performance of the staff and implements Call Center policies and procedures to achieve high customer satisfaction.
What You'll Bring:
Minimum Education Associate's Degree Associate degree or equivalent experience in a related field (Required) Bachelor's Degree (Preferred)
Minimum Work Experience 3 years 3 to 5 years of related and progressive experience; health care experienced (Required) 1 year Supervisory experience in a customer contact service/Call Center (Preferred)
Required Skills/Knowledge Excellent interpersonal and written communication skills required. Excellent consumer relations and customer service skills required. Good supervisory skills and ability to delegate and follow through with assignments is essential required. Knowledge of Hospital and/or clinic operations very helpful
Functional Accountabilities
Manages Call Center performance standards
Participates in the implementation and evaluation of services, programs, and performance standards to achieve departmental goals.
Ensures performance meets the level of service requirements set for the call center.
Monitors call center statistics to ensure that service level and call response time objectives are met.
Identifies/communicates customer satisfaction and complaints and other issues related to the call center to senior manager.
Coordinates daily activities of staff with regard to workload requirements and staff level.
Monitors the ACD queue performance daily and take appropriate action to ensure the highest customer satisfaction
Acts as the Call Center liaison with designated departments and attends operations meetings as requested
Responds to patient or physician complaint regarding appointment scheduling
Quality Control
Performs quality control of incoming calls; monitors live calls and provide timely feed back.
Provides troubleshooting, problem-solving and backlog reduction expertise to staff.
Monitors staff performance regularly and provide feed back to staff and take appropriate action as necessary.
Monitors appointment and registration quality, reporting problems and recommending solutions to ensure standards are met
Reviews and monitors templates/ schedules to ensure that departmental and individual providers scheduling guidelines are met.
Compliance
Promotes awareness and adherence to organizational, state and federal regulatory standards such as JACHO, HIPAA and CNMC policies and procedures.
Participates in the ongoing assessment of Practice Operations and Call Center policies and procedures to establish continued success.
Staff Development
Sets clear goals and objective measures for performance.
Monitors staff performance and progress and assesses strengths and weaknesses.
Determines training needs based on performance measurement.
Provides adequate training.
Conducts performance evaluations.
Provides ongoing coaching.
Maintains adequate staffing level and professional environment
Cost Management
Assists Call Center manager in developing appropriate budgets for areas of responsibility.
Evaluates and recommends purchase of new equipment needed to improve processes and maximize productivity.
Implements actions to facilitate meeting budget requirements and administers programs within budgetary guidelines.
Benefits That Support You:
Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us:
Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
Children’s National, based in Washington, D.C., was established in 1870 to help every child grow up stronger. Today, it is one of the top 10 children’s hospital in the nation and ranked in all specialties evaluated by U.S. News & World Report. Children’s National is transforming pediatric medicine for all children. The Children’s National Research & Innovation Campus opened in 2021, a first-of-its-kind pediatric hub dedicated to developing new and better ways to care for kids. Children’s National has been designated four times in a row as a Magnet® hospital, demonstrating the highest standards of nursing and patient care delivery. This pediatric academic health system offers expert care through a convenient, community-based primary care network and specialty care locations in the D.C. metropolitan area, including Maryland and Virginia. Children’s National is home to the Children’s National Research Institute and Sheikh Zayed Institute for Pediatric Surgical Innovation. It is recognized for its expertise and innovation in pediatric care and as a strong voice for children through advocacy at the local, regional and national levels. As a non-profit, Children's National relies on generous donors to help ensure that every child receives the care they need.
Offices: 111 Michigan Avenue, NW, Washington, DC 20010, US
How many Customer Service & Support jobs are open in Alexandria, VA right now?
There are currently 828 open customer service & support positions in Alexandria, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alexandria, VA?
Companies currently hiring include Domino's, Starbucks, Albertsons Companies, CVS Health, Michaels Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alexandria, VA?
Yes — 39 of the 828 open customer service & support positions offer remote or hybrid work (11 remote, 28 hybrid).
How do I apply for Customer Service & Support jobs in Alexandria, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Children's National Hospital
