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Full-time
high school, professional certificate
401(k), Health Insurance, Disability Insurance, Life Insurance, Paid Time Off (PTO), Paid Holidays
Posted 57d ago
~40 hrs/week
Responsibilities
The Dispatch Supervisor acts as a working supervisor, performing full dispatch functions while directing and supervising subordinate staff. Responsibilities include scheduling, performance evaluations, coaching, and implementing corrective actions to ensure service expectations are met.
Requirements
Candidates must have at least three years of progressively responsible communications dispatching experience and a minimum of a high school diploma. Strong decision-making, interpersonal skills, and proficiency with CAD and Microsoft Office are required.
Full job description
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Dispatch Supervisor position serves as a working supervisor. In addition to performing the full range of functions assigned to Dispatchers - including communications, call taking, and dispatching functions. The Dispatch Supervisor also directs and supervises subordinate staff. This includes assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, performance management including work performance evaluation, coaching, mentoring and/or implementing corrective actions for performance and/or conduct issues.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\nDuties and Responsibilities:
Effectively performs full range of supervisory duties.
Performs all key tasks and duties of the Dispatcher.
Supervises Dispatch personnel and plans work assignments to ensure that the organization’s service and production expectations are achieved.
Evaluates shift operations through personal observation of Dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate.
Evaluates Dispatchers’ performance and conduct and provides feedback as appropriate in accordance with company policies. Works proactively with staff to resolve performance and/or personnel issues.
Conducts employee evaluations, reviews and approves employee timesheets, and investigates and resolves complaints or problems.
Identifies issues and implements corrective actions including verbal counseling and verbal warnings; discusses need for further corrective action with Dispatch Manager and/or Human Resources as required.
Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as service investigations, root cause analysis, and corrective action planning.
Ability to apply a high level of initiative, discretion, and judgment.
Must be able to work any assigned shift including day, night, or swing shifts including all days of the week including weekends and holidays.
Perform other duties as assigned.
Qualifications - Knowledge, Skills, and Abilities:
Computer aided dispatch (CAD) and automated phone system
Critical thinker with strong analytical skills.
Proactive and resourceful. Ability to work in a fast-paced environment.
Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
Excellent interpersonal skills necessary for driver and customer interactions.
Basic Microsoft Office Suite (Outlook, Excel, and Word) experience required.
Ability to effectively solve problems.
Ability to understand the Independent Contractor relationship.
Ability to operate effectively in a fast-paced environment individually or as part of a team.
Ability to work overtime as necessary.
Ability to lift up to 25 pounds on occasion.
Qualifications - Experience, Education, Certificates, and Licenses:
At least three years of progressively responsible communications dispatching experience in a comparable dispatching operation. To be considered comparable, experience must show proficiency with the same equipment and programs, and same range of dispatch and call taking.
Experience, or other qualifications, that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
Minimum – High School diploma.
Six Sigma Green Belt Certification preferred.
\n
Shift Days: Tuesday through Saturday
Shift Hours: 9:30pm - 6am (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $60,000 annually
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity –We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Related keywords
LogisticsSame-Day DeliveryComputer Aided DispatchCADSix Sigma Green BeltPerformance ManagementRoot Cause AnalysisCorrective Action PlanningHealthcare DispatchStaff SchedulingMicrosoft OutlookMicrosoft ExcelMicrosoft Word
Same-day, final-mile delivery services custom-built to help brands and businesses win in the delivery economy
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1986
Headquarters
Orlando, Florida
LinkedIn followers
14,143
At USPack, our goal is to deliver. On promises. On requests. On solutions. We take on challenges and turn them into opportunities to improve the way you—and we—deliver.
When we first opened our doors in 1986, we specialized in services in New York, New Jersey, and Connecticut. Today, we offer same-day logistics solutions that include delivery of envelopes, packages, and pallets to over a dozen states and cities across the country, including New York, California, Houston and beyond.
Recently we merged with Fleetgistics to be a unified single strategic resource for mission-critical delivery, transport and final mile services and support.
We combine custom, hands-on same-day logistics solutions with advanced technology and capabilities for dependable, innovative solutions. We connect people with every delivery, while holding true to the simple value that started it all: keep it personal.
When you’re ready to deliver, leave it to USPack. In tact, on time, every time—we’ll get your package there
How many Customer Service & Support jobs are open in Akron, OH right now?
There are currently 638 open customer service & support positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Akron, OH?
Companies currently hiring include Circle K, Lowe's Companies, Inc., CVS Health, Symmetry Financial Group, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Akron, OH?
Yes — 42 of the 638 open customer service & support positions offer remote or hybrid work (32 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Akron, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.