Customer Service & Support Jobs in Washington (Now Hiring) — 13,005 open — Page 9

Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values 

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

The Medical Assistant – Certified, based upon Washington State certification and scope of practice as defined by Samaritan Clinics, is responsible for providing patient care under the supervision of physicians and physician extenders. The Medical Assistant – Certified may be involved in both the clinical and administrative areas including assisting providers with patient care and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services. May be primarily assigned to specific medical specialty department but may be asked to work in other departments including Pediatrics, Orthopedics, Family Medicine, OB/Women’s Health, Care Today, Podiatry, and other specialty departments as assigned.

We are seeking a candidate with a positive attitude, great customer service skills, the ability to demonstrate compassion, and anticipate future patient needs. This position will support our growing clinic team serving both our Pioneer and Patton clinic location. Previous experience working as a Medical Assistant, Certified preferred.

This is a full-time position working Monday-Friday from 7:15am-5:30pm.

 

EXTRA INCENTIVE: 

Up to $7,500 sign on bonus, subject to two-year Hospital Sign on Advance Agreement. (External candidates only.)

 

ESSENTIAL FUNCTIONS

1. Reviews schedules, organizes patient flow, and escorts patients to exam room assisting patients as needed with walking transfers, preparing for exam; take and record height, weight, vitals, temperature, head circumference (when applicable).
2. Prepares for exam: collecting patient history; performing screenings per provider guidelines.
3. Fulfills clinical medical assisting responsibilities within scope of practice that may include medical/surgical asepsis, sterilization/disinfection, instrument wrapping and autoclaving; physical examination preparations; medication administration through various routes including injections; prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; and specimen handling.
4. Conducts and administers pregnancy tests, occult blood tests, hematocrits, blood draws, peak flows, glucose monitoring, PPDs, injections, immunizations, Snellen tests, EKGs, Ishihara’s color test, rapid strep tests, tympanograms, and dipstick urine samples.
5. Assists with suture removal, wound packing, simple dressings, nebulizer treatments and catheterization.
6. Assists provider with procedures including pelvic exams, pap smears, office surgeries and throat cultures.
7. Notifies patients of specialist appointment, make appropriate insurance referrals.
8. Notifies patients of test results per provider direction. Calls in prescription refills as requested by provider.
9. Performs clerical responsibilities that support the overall operations of the Clinic as assigned. Listens to patient questions and concerns and advises where permissible and/or obtains information from the provider. Maintains patient confidentiality in accordance with Samaritan’s HIPAA Policy.
10. Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms.
11. Utilizes necessary equipment with appropriate safety measures, with required training and check off prior to use. Reports problems or concerns with equipment to the Clinic Care Director or Supervisor.
12. Understands and demonstrates appropriate infection control practices in accordance with the Organization’s policy. Demonstrates ethical conduct and practices.
13. May be exposed to varying and unpredictable situations. Handles emergency or crisis situations to include performing emergency patient care. Responds appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.
14. Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
15. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of chemical Safety Data Sheets (SDS), equipment, infection control, fire, disaster, safe lifting and body mechanics.
16. Ensures self-compliance with organization policies and procedures, as well as labor agreements.
17. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values.
18. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
19. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

 

WORK ENVIRONMENT

The professional in this position reports to the Director of Operations with clinical oversight by the Clinic Care Director.  The person in this position will work closely with other Samaritan professionals within various departments to include, but not limited to the Physician Offices, Lab, Pharmacy, Radiology, etc.

 

EDUCATION & EXPERIENCE

• Education:
  1. High school diploma or equivalent required.
• License:
  1. Active Washington state Medical Assistant – Certified license.
• Experience:
  1. Experience working in a clinic setting providing support to providers in medical specialties preferred.
• Skills/Competencies:
  1. Demonstrates competency on skills and use of equipment listed on department specific checklist.
  2. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
  3. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making.  Practices within legal and ethical guidelines. 
  4. Demonstrates competency in ability to care for customers/patients across the age continuum.
  5. Current (Healthcare Provider [HCP] level) CPR certification.

 

PHYSICAL REQUIREMENTS:

1. Frequent prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Occasional heavy lifting (lift/carry up to 50 lbs.).
3. Maneuver and/or transfer patients.
4. Manual dexterity and mobility.
5. Ability to read and understand patient charts, provider orders, tests results, etc.
6. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

 

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.