Douglas County, Washington, United States · On-site
$24/hr–$27/hr
Entry level
Who We Are: Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing…
Skills: Relationship Selling, Customer Service, Interpersonal Skills, Communication Skills, MS Office
Douglas County, Washington, United States · On-site
$34/hr–$36/hr
Senior
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Skills: Property Management, Team Leadership, Financial Budgeting, Customer Service, Leasing
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Airway Heights, Washington, United States · On-site
$17/hr–$17/hr
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Code Ninjas of Beacon Hill
Assistant Center Director - Sales and Customer Service
Seattle, Washington, United States · On-site
$21/hr–$26/hr
Entry level
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McMenamins Anderson School is Hiring for Server! McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations…
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Heritage Bank
Assistant Manager - Branch Banking
Olympia, Washington, United States · On-site
$27/hr–$41/hr
Mid level
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Mountlake Terrace, Washington, United States · On-site
$17/hr–$28/hr
Mid level
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the depar…
Job Schedule: Full-time Your experience matters At Trios Health Hospital, part of Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and…
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Mobile Multi Site Officer – Full Time – Spokane, WA **Must be available any day, at least two shifts & will be stationed at various site locations with 50-100 miles** Wage: $19.00/Hour Thinking about a job in the securit…
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Drive occupancy for a new active adult community through relationship selling and personalized tours for prospective residents. Manage lead tracking, marketing activities, and maintain strong rapport with current residents to enhance community culture.
Requirements
Requires a high school diploma, a valid driver's license, and proficiency in English and computer software. Preferred experience in residential property management, retail, or sales with a self-motivated and team-oriented attitude.
Full job description
Who We Are:
Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.
The Position:
We are hiring for a driven, people-focused Leasing Consultant for our brand new 55 and older, active adult community - Affinity at Wenatchee. Through relationship selling, the Leasing Consultant will drive occupancy of the community to meet both short-term and long-term leasing goals. You will be responsible for building a strong rapport with our prospective and current residents.
Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience.
Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis.
Conduct an individualized experience for each tour based on the prospective resident’s needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities.
Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc.
Coordinate depositor related creative follow-up and engagement.
Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
Support the community by hosting and participating in onsite community events for residents and prospects.
Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area.
Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
In partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
Ensure all online advertisements and postings are accurate and up to date.
Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
Comply with all company policies/procedures and Fair Housing Laws.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.
What We Are Seeking:
A relational and influential Leasing Consultant who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members.
Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
Must be determined, ambitious, and self-motivated.
Excellent customer service and interpersonal skills.
Preferred experience in residential property management, retail, sales, or customer service.
Excellent communication skills; must be proficient in speaking, reading, and writing in English.
Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
Willingness to work evenings and weekends as necessary.
High School diploma or equivalency certificate.
Valid driver’s license and insured, operable vehicle.
Compensation and Benefits
Competitive pay, $24-$27 per hour (based on experience).
Monthly bonus incentive.
Annual performance review with potential merit increase.
Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
Flexible Spending Accounts- for healthcare and dependent care.
Disability, AD&D, and Life insurance.
401(k) with 3% company contribution.
Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
Employee Assistance Program.
Charitable giving program and community involvement.
Physical Requirements:
Sitting: 3-7 hours/day.
Walking: 1-3 hours/day.
Climbing: 0-3 hours/day, stairs.
Lifting: 10-25 lbs. occasionally.
Endurance: light to moderate energy.
Manual Dexterity: frequent fine motor skills.
Near Vision: minimal near vision.
Environmental and Safety Factors:
Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
Pace of Work: great, multi-tasking/pressure paced environment.
Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.
Here at Axis Residential, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.
Built with passion & dedication, we aim to create a perfect community for the residents we serve.
Industry
Real Estate
Company size
201-500 employees
Founded
2009
Headquarters
Spokane, Washington
LinkedIn followers
755
Our communities are specifically designed to foster resident driven engagement through an active social scene while providing the comforts of home with our unique amenities. Focused on creating a family-like atmosphere, our team strives to deliver service that is one of a kind and built upon our core values.
Our Core Values Are Clear:
1. We Cultivate Culture: People are a really big deal to us. We focus on fostering relationships with our staff and residents while creating a atmosphere that meets the need of the active adult. We are engaging and our residents know it. This isn’t a place where we wait on you. We partner along side you to encourage resident driven experiences.
2. We are Purposefully Rebellious: We are pioneers. We don’t want to be like other 55+ communities, but rather take risks and go outside the norm. From the physical design of our properties to the amenities we offer, everything has been purposefully placed. We know what works, and when it doesn’t, we make it right. The lifestyle of the active adult remains at the forefront of what we offer, and we seek out new opportunities to provide cutting edge resources.
3. We are Inclusive: In our surrounding community. In our pricing structure. With our residents. We strive to build a home that makes residents feel welcome and a part of something bigger. Our onsite teams create a vibe that is so warm, it makes you feel like you are getting a giant hug.
4. We are Authentic: Our passion is contagious. No for real it is. We do what we say, and value honesty. We don’t try to be all things, but offer what we have found our residents love most. We are one-of-a-kind and proud of it. But don’t take our word for it. You will know what we mean when you walk into one of our communities.
Affinity Cultural Assurances:
- Be Fearless
- Strive for Personal Excellence
- Consistency
- Live Outside the Box
- Care About People
- Welcoming to All
- Focus on Relational Community
- Servant Leadership
- Give Back
Offices: 120 W Cataldo Ave, 100, Spokane, Washington 99201, US · 1706 Fairway Dr, Walla Walla, WA 99362, US · 14508 Owen-Tech Blvd, Austin, TX 78728, US · 3304 E 44th Ave, Spokane, WA 99223, US · 12710 N Mill Rd, Spokane, Washington 99208, US
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How much do Customer Service & Support jobs in Washington pay?
Based on 1820 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$145k per year. Individual offers vary with seniority, company size, and specialization.
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