Overview Microsoft is redefining Customer Experience through AI‑first, agentic, and autonomous solutions. Within Dynamics 365 Customer Experience AI, we are building next‑generation contact center and service products th…
Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with…
Skills: Color Matching, Surface Repair, Customer Service, Problem Solving, Manual Dexterity
Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with…
Skills: Color Matching, Surface Repair, Customer Service, Problem Solving, Manual Labor
Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with…
Skills: Color Matching, Surface Repair, Manual Dexterity, Customer Service, Problem Solving
Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with…
Skills: Color Matching, Manual Labor, Customer Service, Problem Solving, Surface Repair
Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour. We …
Skills: Surface Repair, Color Matching, Problem Solving, Customer Service, Hand Tool Proficiency
Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour. We …
Skills: Surface Repair, Color Matching, Problem Solving, Customer Service, Hand Tool Proficiency
Journey with Haylee
Remote Client Support Specialist
Olympia, Washington, United States · Remote Solely
Entry level
Do you thrive in organized environments, enjoy helping others, and take pride in creating seamless experiences behind the scenes? We're currently seeking detail-oriented, reliable individuals to support clients by coordi…
Skills: Communication Skills, Client Coordination, Logistics Management, Organization, Attention To Detail
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Skills: Haircutting, Customer service, Technical coaching, Team collaboration, Time management
Spokane County, Washington, United States · On-site
Entry level
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Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
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Skills: Haircutting, Customer Service, Technical Coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. A Career That Still Fe…
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. *ATTENTION ALL COSMETO…
Skills: Haircutting, Customer service, Communication, Time management, Technical precision
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Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
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Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
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Company Description COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such…
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The Field Store Associate will be primarily responsible for driving and increasing sales at Lowe’s stores. This position will be responsible for engaging customers in the Paint and Pro departments, generating customer le…
Skills: Sales, Customer Service, Merchandising, Lead Generation, Paint Mixing
The Field Store Associate will be primarily responsible for driving and increasing sales at Lowe’s stores. This position will be responsible for engaging customers in the Paint and Pro departments, generating customer le…
Skills: Sales, Customer Service, Merchandising, Lead Generation, Paint Mixing
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$166k–$331k/yr
Full-time
bachelor degree, postgraduate degree
Posted 24d ago
~40 hrs/week
Responsibilities
Lead a team of Product Managers to define and execute the end-to-end strategy for AI-powered contact center and customer service products. Partner with engineering and design teams to ship scalable solutions while managing senior stakeholder relationships and customer feedback.
Requirements
Requires a Bachelor's degree and 10+ years of experience in product management or software development, including at least 3 years of people management. Preferred candidates have experience with enterprise SaaS, Generative AI, and Microsoft platforms like Dynamics 365 or Azure.
Full job description
Overview
Microsoft is redefining Customer Experience through AI‑first, agentic, and autonomous solutions. Within Dynamics 365 Customer Experience AI, we are building next‑generation contact center and service products that transform CRM from a system of record into a system of action.
We are looking for a Principal Group PM Manager to lead a team of Product Managers while owning a critical product area within our AI‑powered Contact Center and Customer Service portfolio. This role blends hands‑on product leadership, people management, and cross‑team influence, with accountability for strategy, execution, and customer outcomes.
This is a highly visible role with regular exposure to senior leaders, while remaining grounded in delivery, customer impact, and team development.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Product Strategy & Ownership
Own the end‑to‑end product strategy and roadmap for a defined area within Dynamics 365 Customer Experience AI.
Translate Microsoft’s AI vision into clear product bets, tradeoffs, and execution plans across copilots, autonomous agents, and service workflows.
Balance long‑term strategic thinking with pragmatic, high‑quality delivery.
People Leadership & Team Development
Manage, coach, and grow a team of Product Managers, setting expectations for ownership, impact, and execution excellence.
Create clarity around charters, success metrics, and decision rights across the team.
Develop PMs through regular feedback, coaching, and career growth conversations.
Foster a culture of customer obsession, accountability, collaboration, and learning.
Execution & Cross‑Functional Leadership
Partner closely with engineering, design, data science, and AI research to ship high‑quality, scalable solutions.
Lead prioritization, planning, and execution rituals with solid operational discipline.
Coordinate dependencies and alignment across BizApps, CXA, Copilot Studio, Teams, and platform partners.
Customer & Stakeholder Engagement
Engage directly with enterprise customers, internal Customer Zero teams, partners, and the field to inform product direction.
Represent the product area in reviews, demos, and leadership discussions.
Turn real‑world feedback and telemetry into roadmap refinements and design improvements.
Metrics & Impact
Own success metrics for the product area, including adoption, usage (DAU/MAU), reliability, and customer satisfaction.
Use data and qualitative insights to drive prioritization and continuous improvement.
Qualifications
Required Qualifications:
Bachelor's Degree AND 10+ years experience in product/service/program management or software development.
OR equivalent experience.
3+ years people management experience.
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Experience delivering enterprise SaaS or platform products, ideally in Customer Experience, Contact Center, or AI‑powered applications.
Understanding of AI/ML fundamentals, including Generative AI and agent‑based systems.
Proven ability to lead through influence and align cross‑functional teams.
Experience presenting product strategy, tradeoffs, and execution status to senior leadership.
Experience with Dynamics 365, Microsoft 365, Azure, Teams, or Copilot‑based platforms.
Familiarity with enterprise security, compliance, and global deployment considerations.
MBA or advanced degree in business, technology, or a related field.
#BICJobs
Product Management M6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
How much do Customer Service & Support jobs in Washington pay?
Based on 1777 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$145k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 15,295 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Starbucks, Kroger, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 853 of the 15295 open customer service & support positions offer remote or hybrid work (365 remote, 488 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington