Customer Service & Support Jobs in Pennsylvania (Now Hiring) — 28,311 open — Page 220

About Care & Help
Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home health care provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Job Summary:
The Electronic Visit Verification (EVV) Coordinator is responsible for the ongoing overview and maintenance of EVV data in compliance with State and Federal regulations. The EVV Coordinator plays a vital role in the confirmation of visit data elements to ensure timely and successful payroll processing. The EVVC will also support ongoing EVV education within the Care Center including new hire training and meeting with current staff to support Caregiver understanding and successful utilization. Collaborate and offer resources to Scheduling when dealing with Caregiver pay issues and EVV compliance. The EVVC is expected to be the onsite EVV expert as a resource for all Care Center personnel pertaining to all elements of the EVV system, process, and compliance mandates.

Essential Duties and Responsibilities:  
Caregiver Scheduling and Coordination:

• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
• Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
• Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
• Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.
• Onsite EVV expert supporting assigned Care Center(s).
• Supplying EVV training to Care Center Staff, Field Staff, and New Hires.
• Assist users in setting up and configuring mobile applications on various smartphone platforms (iOS, Android, etc.)
• Conduct outreach to non-compliant individuals; determine the cause of noncompliance and assist them to become compliant with State regulations
• Supporting Business acquisitions with EVV and system roll outs.
• Monitors and mitigates EVV System alerts, and timesheet approvals to resolution to ensure compliance is met.
• Monitors and manages visit and other data flow from Scheduler to EVV System and back to Scheduler ensuring smooth transaction and application of proper configuration and rules.
• Daily review and processing of all non-EVV payroll paperwork, resolving issues with scheduling, field employees and other management to ensure correct payment of wages.
• Member of payroll call group receiving and triaging all calls to Payroll Department.
• Supports Payroll Department with inquiries from employees and others regarding payroll. Research issues and communicate findings in a timely manner.
• Provides support with internal and external audits specializing in the extraction and explanation of EVV and non- EVV data.
• Assists to maintain appropriate EVV compliance (85%+)
• Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.

Customer Service and Communication:

• Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
• Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients.
• Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships with clients and service coordinators (payers).
• Educate clients and their families on available home care services, resources, and community support options.

Administrative Duties:

• Maintain accurate and up-to-date client records, including care plans, contact information, missed visits in compliance timeframe of 24-48hr and relevant documentation.
• Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
• On call responsibilities (Paid)
• Assist in the coordination of caregiver training, orientation, and performance evaluations.
• Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
• Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.
• Proven experience in a healthcare or home care coordination role preferred but not required. On-site job training will be provided.
• Familiarity with home care software and scheduling systems preferred but not required.

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

• Office environment

Benefits:

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

CHOFFHI 
 

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV), as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.