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Full-time
high school
Posted 25d ago
~40 hrs/week
Responsibilities
Provide essential support to the Inside Sales Staff and Management through order entry, maintenance, and backlog review. Interact with customers to relay order status and resolve complaints to ensure a high level of service.
Requirements
Requires a High School Diploma and 2-4 years of business experience in manufacturing or distribution. Must be a U.S. Person per ITAR regulations and possess strong MS Office and communication skills.
Full job description
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team.
The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
Before you start the journey, it’s important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.
Order Entry.
Order Maintenance.
Customer Open order reports.
Expedites.
Credit and Rebills.
RMA requests.
Sample Orders.
Create proforma invoices.
Update customer portals.
Develop solid working relationships with all internal key support teams.
Qualifications
EDUCATION/EXPERIENCE:
2-4 years business experience in amanufacturing or distribution environment.
High School Diploma.
ERP system order entry experience a plus.
A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch’s customers are continually delighted with the Heilind Mil-Aero experience.
SKILLS AND REQUIREMENTS:
U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee)
Must be able to report to Lumberton, NJ office during scheduled in-office workdays.
Ability to learn & perform multiple tasks in a fast-paced team environment.
Customer service experience, strong customer focus.
Strong attention to detail.
Communication and negotiation skills.
MS Office and Excel competency.
Written & oral communication skills.
Organizational skills.
Experience communicating technical requirements and issues.
Experience maintaining reports and supplier performance metrics.
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
WORKING CONDITIONS:
Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Equal Opportunity Employer
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Appliances, Electrical, and Electronics Manufacturing
Company size
51-200 employees
Headquarters
Lumberton, New Jersey
LinkedIn followers
1,898
ICC is one of the pre-eminent world-class distributors of the entire spectrum of electronic connectors, fiber optic connectors, connector accessories and tools, cable marking systems and supplies, and interconnect contacts. ICC sells to the leading defense contractors and commercial manufacturers world-wide, serving first-, second-, and third-tier OEMs in the aerospace, shipbuilding, avionics, telecommunications, and broadcast markets.
In addition, ICC does value-added assembly of its key connector lines from components under QPL from its principal manufacturers.
Offices: 100C Mount Holly Bypass, Lumberton, New Jersey 08048, US
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2137 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 16,195 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 833 of the 16195 open customer service & support positions offer remote or hybrid work (385 remote, 448 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in New Jersey