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Jobs at Interstate Connecting Components (ICC) (Now Hiring) — 5 open

Interstate Connecting Components (ICC) logoInterstate Connecting Components (ICC)

Customer Service Representative

Plano, Texas, United States · Hybrid

Mid level

JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning you…

Skills: Order Entry, Order Maintenance, Customer Service, ERP Systems, MS Office

Interstate Connecting Components (ICC) logoInterstate Connecting Components (ICC)

Customer Service Representative

Cypress, California, United States · Hybrid

Mid level

JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning you…

Skills: Order Entry, Order Maintenance, Customer Service, ERP Systems, MS Office

Interstate Connecting Components (ICC) logoInterstate Connecting Components (ICC)

Production Associate

Lumberton Township, New Jersey, United States · On-site

Entry level

JOB SUMMARY Performs assembly and packaging operations in the ICC Value Added production area to produce cable connectors and related accessories in an efficient and timely manner by performing the duties outlined below.…

Skills: Assembly, Packaging, Quality Control, Inventory Auditing, 5S Methodology

Interstate Connecting Components (ICC) logoInterstate Connecting Components (ICC)

Quality Engineer

Lumberton Township, New Jersey, United States · On-site

Mid level

The Quality Engineer (QE) is a strategic, lean-focused role that advances ICC’s quality system and drives continuous improvement across value-add assembly (VAD), warehousing and distribution operations. Reporting to the …

Skills: Lean Manufacturing, AS9100D, ISO 9001:2015, Root Cause Analysis, PFMEA

Interstate Connecting Components (ICC) logoInterstate Connecting Components (ICC)

Manufacturing Equipment Technician

Lumberton Township, New Jersey, United States · On-site

Mid level

JOB SUMMARY The Manufacturing Equipment Technician supports a low-volume, semi-automated light assembly operation by maintaining, troubleshooting, and improving production equipment and fixtures. Responsibilities include…

Skills: PLC Programming, Preventative Maintenance, CAD, AutoCAD, ProE

Interstate Connecting Components (ICC) logo

Customer Service Representative

Interstate Connecting Components (ICC)

Plano, Texas, United States • Hybrid

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Mid level

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  • Full-time
  • high school
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Provide essential support to the Inside Sales Staff and Management Team through order entry, maintenance, and backlog review. Interact with customers to relay order status and resolve complaints to ensure a high level of service.

Requirements

Requires a high school diploma and 2-4 years of business experience in a manufacturing or distribution environment. Must be a U.S. Person as defined by ITAR regulations and proficient in MS Office.

Full job description

JOB SUMMARY

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team.

The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.

  • Order Entry.
  • Order Maintenance.
  • Customer Open order reports.
  • Expedites.
  • Credit and Rebills.
  • RMA requests.
  • Sample Orders.
  • Create proforma invoices.
  • Update customer portals.
  • Develop solid working relationships with all internal key support teams.
Qualifications

EDUCATION/EXPERIENCE:

  • 2-4 years business experience in a manufacturing or distribution environment.
  • High School Diploma.
  • ERP system order entry experience a plus.

A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind Mil-Aero experience.

SKILLS AND REQUIREMENTS:

  • U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)
  • Must be able to report to Lumberton, NJ office during scheduled in-office workdays.
  • Ability to learn & perform multiple tasks in a fast-paced team environment.
  • Customer service experience, strong customer focus.
  • Strong attention to detail.
  • Communication and negotiation skills.
  • MS Office and Excel competency.
  • Written & oral communication skills.
  • Organizational skills.
  • Experience communicating technical requirements and issues.
  • Experience maintaining reports and supplier performance metrics.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor

Related keywords

ITARERPManufacturingDistributionProforma InvoicesRMA RequestsCustomer PortalsSupplier Performance MetricsOrder EntryInside SalesBacklog ReviewCredit and Rebills

About Interstate Connecting Components (ICC)

LinkedInVisit site
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
51-200 employees
Headquarters
Lumberton, New Jersey
LinkedIn followers
1,900

ICC is one of the pre-eminent world-class distributors of the entire spectrum of electronic connectors, fiber optic connectors, connector accessories and tools, cable marking systems and supplies, and interconnect contacts. ICC sells to the leading defense contractors and commercial manufacturers world-wide, serving first-, second-, and third-tier OEMs in the aerospace, shipbuilding, avionics, telecommunications, and broadcast markets. In addition, ICC does value-added assembly of its key connector lines from components under QPL from its principal manufacturers.

Offices: 100C Mount Holly Bypass, Lumberton, New Jersey 08048, US

ElectronicsManufacturing
View all jobs at Interstate Connecting Components (ICC)

About Interstate Connecting Components (ICC)

LinkedInVisit site
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
51-200 employees
Headquarters
Lumberton, New Jersey
LinkedIn followers
1,900

ICC is one of the pre-eminent world-class distributors of the entire spectrum of electronic connectors, fiber optic connectors, connector accessories and tools, cable marking systems and supplies, and interconnect contacts. ICC sells to the leading defense contractors and commercial manufacturers world-wide, serving first-, second-, and third-tier OEMs in the aerospace, shipbuilding, avionics, telecommunications, and broadcast markets. In addition, ICC does value-added assembly of its key connector lines from components under QPL from its principal manufacturers.

Offices: 100C Mount Holly Bypass, Lumberton, New Jersey 08048, US

ElectronicsManufacturing
View all jobs at Interstate Connecting Components (ICC)

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