Trenton, New Jersey, United States · Hybrid
$69k–$111k/yr
Senior Financial Services Counselor (2 openings) U22: $69,373.45 - $111,006.97 (Salaries for internal candidates are determined by a promotional formula. Salaries for external candidates are determined up to step 4: $79,…
Skills: Financial Aid Counseling, Student Account Management, Regulatory Compliance, Customer Service, Mentoring
Trenton, New Jersey, United States · Hybrid
$57k–$91k/yr
Admissions and Enrollment Services Counselor U18: $57,072.15 - $91,302.36 (Salaries for internal candidates are determined by a promotional formula. Salaries for external candidates are determined up to step 4: $65,629.7…
Skills: Customer Service, Student Counseling, Academic Advising, Outreach Recruitment, Case Management
Paramus, New Jersey, United States · On-site
Join Our Team at Bergen New Bridge Medical Center!** We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work env…
Skills: Patient Care, De-escalation, Vital Signs Monitoring, Infection Control, CPR
Paramus, New Jersey, United States · On-site
Join Our Team at Bergen New Bridge Medical Center!** We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work env…
Skills: Patient Care, Vital Signs Monitoring, De-escalation, Infection Control, Specimen Collection
Hoboken, New Jersey, United States · On-site
$21/hr–$24/hr
Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations a…
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East Windsor Township, New Jersey, United States · On-site
Starting Salary $60,000 (Negotiable contingent upon experience) First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer s…
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Piscataway Township, New Jersey, United States · Hybrid
$2k–$3k/mo
Benefits: Competitive salary Flexible schedule Opportunity for advancement Experienced Support Coordinator (Part-Time) for Somerset/Middlesex Counties We seek a self-motivated and compassionate individual with experience…
Skills: Case Management, Person-Centered Planning, Needs Assessment, Written Communication, Verbal Communication
Piscataway Township, New Jersey, United States · Hybrid
$2k–$3k/mo
Benefits: Flexible schedule Opportunity for advancement Competitive salary Experienced Support Coordinator (Full-Time) for Bergen/Passaic Counties. (Bilingual Needed) We seek a self-motivated and compassionate individual…
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Secaucus, New Jersey, United States · On-site
Benefits: Competitive salary Health insurance Opportunity for advancement Full-Time Unarmed Security Officer – Secaucus, NJ Maximal Security Services LLC is seeking a dependable, professional, and customer-focused Full-T…
Skills: Foot Patrols, Access Control, Incident Reporting, Emergency Response, Customer Service
Woodcliff Lake, New Jersey, United States · On-site
$60k–$75k/yr
Position Overview Sales Support provides administrative and sales support for Territory Managers/Account Manager/Outside Sales and customers. This position provides internal support for sales by coordinating across multi…
Skills: Analytical Thinking, Customer Relationship Management, Problem Solving, Communication, Collaboration
Hoboken, New Jersey, United States · On-site
$17/hr–$19/hr
Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations a…
Skills: Sales, Customer Service, Hospitality, Membership Sales, Client Retention
Millburn, New Jersey, United States · On-site
Unarmed Security Officer – Millburn, NJ Maximal Security Services LLC is seeking a reliable, professional, and customer-focused Unarmed Security Officer to join our team in Millburn, New Jersey. Position Details Location…
Skills: Property Monitoring, Foot Patrols, Access Control, Incident Response, Report Writing
Ship Bottom, New Jersey, United States · On-site
Must work weekends and Holidays $17.00 per hour 8am-start time ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service Maintains guest service as the driving philosophy of the operation Personally demonstrates a commitment t…
Skills: Guest Service, Room Cleaning, Vacuuming, Dusting, Linen Management
Galloway Township, New Jersey, United States · On-site
Overview Role: Dietary Aide Join Healthcare Services Group (HCSG) as a Dietary Aide, where you will prepare and serve meals for residents in a long-term care facility. At HCSG, we are passionate about positively impactin…
Skills: Food Preparation, Meal Service, Sanitization, Food Safety, Customer Service
Edison, New Jersey, United States · On-site
The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and sells products in a professi…
Skills: Product Demonstration, Sales, Consumer Engagement, Equipment Management, Food Safety
Freehold, New Jersey, United States · On-site
The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and sells products in a professi…
Skills: Product Demonstration, Sales, Consumer Engagement, Food Safety, Equipment Maintenance
Old Bridge Township, New Jersey, United States · On-site
All American Ford in Old Bridge is one of the top dealerships in the U.S. and we are hiring! We currently have an open position for Automotive Parts Road Sales Associate. We are looking for a highly motivated, career dri…
Skills: Road Sales, Customer Prospecting, Public Relations, Order Management, Account Management
Secaucus, New Jersey, United States · On-site
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Pay Rate: $29.50 Per Hour Shift: Monday-Friday, 6:00am start time, (4 day work week, day off determi…
Skills: CDL Class B, Route management, Document destruction, Safety compliance, Customer service
Secaucus, New Jersey, United States · On-site
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Pay Rate: $22.50 Per Hour Shift: Monday-Friday. 6:00am Start time until Route end, (4 days per week,…
Skills: Route management, Box truck driving, Document destruction, Customer service, Safety compliance
Lawnside, New Jersey, United States · On-site
$19/hr–$20/hr
Pay Range: $19.00 to $20.00 per hour. A continuación, se proporciona la descripción del puesto en español. La elegibilidad para el empleo se verifica a través de E-Verify Employment eligibilit…
Skills: Retail Supervision, Team Coaching, Customer Service, Inventory Management, Cash Handling
Thomas Edison State University
Trenton, New Jersey, United States • Hybrid
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Serves as a lead resource providing guidance and technical expertise to students and staff regarding financial aid, tuition, and university policies. Coordinates daily operations, resolves complex financial matters, and contributes to process improvement initiatives to enhance the student experience.
Requires a bachelor's degree in a related field from an accredited college or university. Candidates must have at least two years of professional experience in financial aid, student accounts, or student services within higher education.
Senior Financial Services Counselor (2 openings)
U22: $69,373.45 - $111,006.97 (Salaries for internal candidates are determined by a promotional formula. Salaries for external candidates are determined up to step 4: $79,781.83, or
dependent on qualifications)
Office of Student Financial Accounts
315 West State Street Trenton, NJ 08618
Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student-focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.
Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.
Summary:
Under the direction of the Director of Financial Aid, the Senior Student Financial Services Counselor serves as a lead resource within Student Financial Services, providing guidance, mentorship, and technical expertise to students and staff while assisting management in coordinating daily operations and ensuring the consistent application of policies, procedures, and regulatory requirements. This customer service-oriented position serves as a primary point of contact for prospective and current students regarding financial aid programs, eligibility requirements, financial literacy, tuition and fees, cost of attendance, payment options, and university policies and procedures. The Senior Student Financial Services Counselor exercises independent judgment in resolving complex student financial matters, interpreting regulations and policies, and providing comprehensive counseling to support student success. This position serves as a key liaison between Student Financial Accounts and Operations and the Office of Financial Aid, fostering collaboration to ensure the delivery of effective, efficient, supportive, and seamless financial services. The Senior Student Financial Services Counselor contributes to process improvement initiatives, staff training, and operational effectiveness while embracing change, innovation, and continuous improvement to enhance the student experience and support the University's mission, enrollment goals, and student retention efforts.
Examples of Work:
- Acts as the primary point of contact for escalated student financial services concerns, collaborating with university departments and Financial Aid leadership to facilitate timely and effective resolution of complex issues.
- Exercises independent judgment in evaluating unusual and complex student circumstances, conducting research, analyzing available options, and working with management to develop appropriate solutions while serving as the student's primary point of contact.
- Provides onboarding, training, mentoring, and ongoing professional development support to new and existing Student Financial Services staff, promoting regulatory compliance, technical proficiency, and consistent application of policies and procedures.
-Provides high-quality customer service and assists students in navigating the financial aid process, including the completion of financial aid applications, resolution of discrepancies, and communication of changes to policies, procedures, and available resources.
-Thoroughly understands and clearly communicates military, veteran, corporate, third-party, and traditional tuition and fee policies and assists students in reconciling student account balances.
- Interprets and discusses complex, confidential financial aid and student account information with students, exercising discretion and professionalism when addressing sensitive financial circumstances.
- Handles highly confidential information with integrity and discretion and works effectively with a diverse population of students, staff, and external stakeholders.
- Demonstrates flexibility and adaptability in a fast-paced and evolving environment while maintaining a calm, professional, and student-centered approach.
-Utilizes Colleague workflow screens and other institutional systems to review, analyze, and interpret financial aid and student account data.
- Utilizes databases and reporting tools to evaluate the effectiveness of processes and procedures, identify operational strengths and areas for improvement, and recommend enhancements using a continuous improvement model.
-Maintains thorough knowledge of federal, state, and institutional regulations governing financial aid, student accounts, loan programs, and related compliance requirements.
- Serves as a resource to staff regarding financial aid regulations, student account policies, and complex student situations, assisting in the consistent application of procedures and best practices.
- Participates in process improvement initiatives, system enhancements, and special projects designed to improve operational efficiency and the student experience.
- Performs outreach activities and other duties that support the Student Financial Services One-Stop model, student retention, enrollment, and overall student success.
- Performs other duties and special projects assigned in support of Student Financial Services and the University's strategic objectives.
Requirements:
Education: Graduation from an accredited college or university with a bachelor's degree in a field related to the position to be filled, or equivalent as determined by the appointing authority.
Experience: Two years of professional experience in financial aid, student accounts or student services at a traditional or nontraditional higher education facility or other field that is directly related to the functions of the position to be filled, or equivalent as determined by the appointing authority.
*TESU strives to offer a flexible work environment while balancing the operational needs of the University. As such, we have several options for hybrid-work schedules. Positions determine what type of hybrid-work schedule is available and, if necessary, adjustments are made to support University operations.
Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer
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