Customer Service & Support Jobs in New Jersey (Now Hiring) — 15,702 open — Page 211

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defense, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centers, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

This key Depot service support position requires an advanced Technical Engineer based skillset.  Demonstrates the  capability to perform advanced troubleshooting and repair of electronic mechanical equipment, and document best practices.   Designs  and creates test fixtures for full Quality Control of repaired product.  The incumbent will be responsible to address difficult and or new technical depot service issues, as well as support depot teamwork, create technical procedures and train and develop technicians accordingly.  This role engages technical writing projects by providing best practice technical procedures.   Promotes teamwork and participates in regular meetings building teamwork and shares technical knowledge openly and co-ordinates repairs and develops new procedures as required.   This role supports Quality Control and  Leads test fixture creation and supports all fixture maintenance on existing fixtures to ensure fixture proper function -  all for consistent Quality Control of Parts Reworks and Unit Repairs.  Interacts with Manager for key projects as assigned.  May be assigned special projects to support evolving department needs and utilize knowledge and experience to train and develop depot staff.  May be assigned Projects requiring Travel for new depot site Set up and  support and provides training at assigned sites and addresses.  Openly shares best practice technical information for the team.  Models Safety behavior in the Service Depot environment.  Must be diplomatic, tactful and able to build team relationships.  May engage ISO related or Continuous Improvement projects. 

Responsibilities

Essential functions:

Job duties to include but are not limited to.

• This Engineering role will create Test Fixtures to ensure full Quality Control of Reworked Parts
• This Engineering role will diagnose and resolve electronic related failures
• This Engineering role works with Technicians to support resolve issues and identify best practices
• Works with Schematics and Technical Drawings to produce Fixtures
• Develops and writes Technical Procedures for Fixture use
• Provides regular maintenance of the Fixtures to ensure working order, and corrects as needed
• Provides data summaries as requested
• Troubleshoot and repair NV parts for RW orders at the Depot
• Lead the technical training effort of depot technicians
• Identify replacement EOL components needed for Rework processes
• Develop new service procedures as necessary,  for assemblies and components, and Smiths Product
• Evolve new service procedures as necessary with emphasis on Quality Control
• Complete all associated data entry /  paperwork and documentation as necessary for Service
• Complete all associated paperwork and documentation, including Quality Assurance Checklists
• Helps maintain accurate Service Inventory,  follows process and collaborates with team             
• Data Entry of all pertinent information into Service Management System
• Data Entry to track  Rework Cycles and any quality issues
• Support all safety practices and initiatives,  identify  and report Safety issues
• May be assigned cost savings or process improvement related projects
• May be assigned to support Technical Set Up Projects in new depots requiring significant Travel
• May be assigned to work load needs as necessary including units harvesting work

• Technical Degree desired or extensive electronics and mechanical related experience. 
• Strong electronics service experience
• Strong manual dexterity and ability to use small hand tools
• Strong verbal and written communication skills
• Presentation skills for Training
• Strong technical problem-solving skills
• Knowledge of advanced electronics and mechanical assemblies
• Ability to read blueprints and schematics
• Must be diplomatic, tactful and understand the importance of team work
• ISO related experience or Continuous Improvement or Lean methodology a plus

• Basic knowledge of Microsoft Office products (Word, Excel, Access, and Outlook).   Ability to produce technical reports and summaries.  Knowledge of software and firmware for electronics.  Python, PLC, FPGA and similar skills for electronics desired.   Must be flexible and team oriented. 

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf you’d like to view a copy of the company’s affirmative action plan or policy statement, please email .

The total compensation for this position ranges from $64,233 - $96,349/yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at Careers | Smiths Detection.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.

All qualified applicants will receive equal consideration for employment based solely on their skills, experience, and ability to perform the job. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law.

We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.