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Full-time
high school
Medical insurance, Dental insurance, Vision coverage, Paid time off, 401k, Holiday pay
Posted 13d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
The Territory Manager is responsible for developing sales plans, managing customer relationships, and executing consultative sales strategies to support local contractors. They also coordinate with internal branch teams to ensure customer satisfaction and provide insights based on market trends and CRM data.
Requirements
Candidates must have at least 2 years of direct sales experience and a high school diploma or GED. A valid driver's license and proficiency in CRM and office software are also required.
Full job description
Overview
Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.
Responsibilities
Our Territory Managers are outside sales professionals who have been major contributors in establishing Johnstone Supply as a leader in our industry; they work to support local contractors in their day-to-day work to help ensure that everyone who partners with Johnstone is successful.
A day in the life:
Territory & Sales Planning: Researches and categorizes customers based on revenue potential, creditworthiness, and business needs. Develops and updates territory plans, sales forecasts, and goals.
Customer Engagement & Relationship Building: Initiates and maintains relationships with key decision-makers, regularly engaging customers to understand needs, provide insights, and adjust programs accordingly. Acts as a trusted advisor.
Sales Execution & Consultative Selling: Identifies customer needs, presents tailored product and service solutions, articulates value, and guides customers through the buying process to close deals.
Internal Coordination & Communication: Shares customer insights with branch teams, ensures internal support for customer needs, and follows up on leads or issues uncovered by the team.
Problem Resolution & Customer Support: Serves as the primary contact for addressing customer issues and ensuring satisfaction.
Tracking, Reporting & Market Awareness: Inputs customer interactions into CRM, analyzes sales and buying behaviors, monitors industry trends, and maintains product knowledge through ongoing training.
Company Representation: Represents the company at industry events, trade shows, and customer-requested functions.
Qualifications
What we’re looking for:
At least 2 years of direct sales experience: is required, but this experience can come from a variety of different work experiences or educational background.
A High School Diploma or General Education Diploma (GED) is required.
Must maintain a valid driver’s license, and maintain a professional personal appearance
HVAC-R Industry & Technical Knowledge: Knowledge of HVACR wholesale distribution, customer business operations, and profitability factors. Understanding of internal company operations, programs, and differentiators. Basic mechanical aptitude (helpful).
Sales & Analytical Skills: Ability to develop customer expansion strategies and sales forecasts; skill in identifying high-value opportunities and uncovering business potential; skill in diagnosing problems and linking solutions to customer needs.
Communication & Interpersonal Skills: Strong listening, questioning, and two-way communication skills; ability to present programs professionally; ability to influence, negotiate, and drive customer decision-making; skill in adapting to different personalities and diplomatically addressing issues.
Organization Skills: Ability to prioritize tasks and manage time effectively; skill in executing and implementing sales programs; ability to coordinate with stakeholders; experience using tracking systems to manage follow-ups and action items.
Software & Systems Skills: Proficiency in CRM software, Excel, Word, PowerPoint, Outlook; ability to use data tracking, presentation, and Point-of-sale software.
Physical Demand
Outside sales
Company Values
We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
Benefit Overview
At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
Your trusted HVACR distribution partner delivering quality parts, equipment & support.
Industry
Wholesale Building Materials
Company size
201-500 employees
Founded
1953
Headquarters
Tigard, Oregon
LinkedIn followers
1,902
Johnstone Supply The Founders Group is the leading wholesale HVACR distributor and recognized national brand serving contractors across Oregon, Washington, California, Utah, Idaho, and Alaska.
With a network of locally operated branches backed by strong regional distribution centers, we deliver the products, expertise, and support contractors rely on every day. Our focus is simple: dependable service, deep product knowledge, competitive pricing, and reliable availability when it matters most.
Customers benefit from responsive customer service, technical guidance, ongoing training opportunities, and access to more than 50,000 quality parts and equipment solutions. Continued investments in distribution and operations ensure fast delivery and consistent support across our footprint.
We care about your business — and we have the tools, knowledge, and people to help it grow.
Offices: 16650 SW 72nd Ave, Tigard, Oregon 97224, US · 12000 NE 60th Way, Vancouver, Washington 98682, US · 3080 22nd St SE, Salem, Oregon 97302, US · 6502 W Deschutes Ave, Kennewick, Washington 99336, US · 101 N 1st Ave, Yakima, WA 98902, US
How much do Customer Service & Support jobs in Michigan pay?
Based on 1142 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Michigan right now?
There are currently 19,827 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Michigan?
Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Michigan?
Yes — 938 of the 19827 open customer service & support positions offer remote or hybrid work (381 remote, 557 hybrid).
How do I apply for Customer Service & Support jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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