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Skills: Restaurant Management, Retail Management, P&L Management, Team Leadership, Staff Training
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Chesterfield Township, Michigan, United States · On-site
$17/hr–$19/hr
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Property Field Adjuster – Lansing, Michigan Own the Claim. Lead in the Field. Join American Modern Insurance Group, a Munich Re company, as a Property Field Adjuster, where you will manage claims end-to-end and support c…
Are you looking for a career with a premier property management company? Do you want to be part of a team that was rated as one of the top 100 workplaces to be a part of by the Detroit Free Press, five years in a row? Ar…
Skills: Marketing, Networking, Phone etiquette, Email etiquette, Communication skills
DIGITAL WOLF LLC
Account Executive
Kentwood, Michigan, United States · Hybrid
Mid level
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Skills: Account management, Client services, Project management, Digital marketing, Social media
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Full-time
Competitive Pay, Bonus Eligible, Vacation, Paid Time Off, Free Meal Each Shift, Medical Benefits
Posted 9d ago
~40 hrs/week
Responsibilities
Support the Restaurant General Manager in upholding brand standards and leading the team to deliver excellent customer experiences. Manage daily operations, financial reports, and staff performance to optimize restaurant success.
Requirements
Requires at least 2 years of restaurant or retail management experience. Must possess strong communication skills and the ability to manage P&L, labor, and food safety standards.
Full job description
About the Job:
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
Review financial reports and take appropriate actions to optimize performance.
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
2+ years of restaurant/retail management experience.
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
Ensure all employees receive proper training and resources.
Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
Lead efforts in individual and team recognition, collaboration and motivation.
Identify and recruit exceptional talent, supporting the RGM in the hiring process.
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay
Bonus Eligible
2 weeks’ vacation and additional Paid Time Off
Free meal each shift
Medical benefits from day 1
401k retirement plan with 6% match
Career advancement and professional development
Tuition reimbursement and scholarship opportunities
Health and wellness programs
Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
Related keywords
KFC Connect Success RoutineP&L ManagementFood SafetyOccupational HealthEquity And InclusionCash ControlInventory ManagementLabor ManagementPerformance AppraisalsHospitalityQuick Service RestaurantRetail Management
How much do Customer Service & Support jobs in Michigan pay?
Based on 1142 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Michigan right now?
There are currently 19,709 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Michigan?
Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Michigan?
Yes — 942 of the 19709 open customer service & support positions offer remote or hybrid work (378 remote, 564 hybrid).
How do I apply for Customer Service & Support jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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