What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
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Customer Service Rep(05368) - 5600 Highway 431 South
Huntsville, Alabama, United States · On-site
Entry level$1.3B raised
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General Manager (05383) - 1812-C Winchester Road Suite C
Huntsville, Alabama, United States · On-site
Mid level$1.3B raised
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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Tuition Reimbursement, Company Vehicle
Posted 13d ago
~40 hrs/week
Responsibilities
Install, configure, and troubleshoot advanced low-voltage smart security systems in residential and business environments. Educate customers on system usage and ensure high-quality workmanship to build trust and reliability.
Requirements
Requires a high school diploma, a valid driver's license with a clean record, and proficiency in network diagnostics and computer hardware. Candidates must be able to work flexible hours, including evenings and weekends.
Full job description
What you should know about our team:
Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.
What you will do:
You’ll play a critical role in delivering exceptional customer experiences through the installation and support of advanced low-voltage systems (under 50V). You’ll work hands-on in customer homes, ensuring systems are installed, tested, and configured for optimal performance and reliability. You’ll be at the forefront of building customer trust through quality workmanship, technical expertise, and clear communication. You will:
Install low-voltage wiring and mount devices according to site layouts and routing plans
Perform site assessments, system testing, and verify connections including monitoring center communication
Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
Educate customers on system features, usage, and basic troubleshooting
Maintain a safe, clean workspace and follow all safety protocols
What you need to be successful:
We’re looking for tech-savvy, detail-oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction.
High school diploma or equivalent
Valid driver's license with a clean driving record (additional licensing may be required by location)
Ability to work evenings, weekends, and holidays as needed
Proficiency with computer hardware, software, and network diagnostics
Ability to safely operate a company fleet vehicle
Strong troubleshooting skills and customer-first communication style
Self-directed with solid time management in a fast-paced environment
What will set you apart:
Prior field technical training is preferred.
How ADT invests in you:
Benefits:
Medical, dental, and vision insurance
401(k) with company match
Tuition reimbursement
Company vehicle provided
Short- and long-term disability, life insurance, and well-being programs
Paid time off
Culture of professional development and career growth opportunities.
Flexible work schedule to accommodate you and your customers’ needs
We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Low VoltageSmart Home SecurityNetwork DiagnosticsField OperationsSystem ConfigurationWiringTechnical SupportCustomer ExperienceSite LayoutsMonitoring Center Communication
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
How much do Customer Service & Support jobs in Alabama pay?
Based on 731 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,029 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 387 of the 11029 open customer service & support positions offer remote or hybrid work (238 remote, 149 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama