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Klarna
London, England, United Kingdom • On-site
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Oversee UK product decisions and customer journeys to ensure fair consumer outcomes and compliance with regulatory requirements. Lead the development of the Consumer Duty framework and represent the company in governance forums to support sustainable growth.
Requires over 7 years of experience in product operations or governance within regulated financial services. A bachelor's degree in Finance or Business is required, along with strong knowledge of UK consumer protection frameworks.
As the Klarna UK Product Oversight & Consumer Success Lead, you will oversee all new and existing products and services impacting UK consumers, ensuring product decisions and customer journeys are designed with a strong focus on fair consumer outcomes and compliance with UK regulatory requirements. You will work closely with product managers, operational teams, and senior stakeholders across Klarna to drive the successful delivery of UK-specific product initiatives, maintain robust governance frameworks, and support effective collaboration across multiple domains. In this position, you will lead the development and oversight of Klarna UK’s Consumer Duty framework, policies, and routines, while supporting interactions with regulators and ensuring that product changes align with both business objectives and regulatory expectations. You will also represent Klarna UK in governance forums and contribute to strategic decision-making that supports sustainable growth and positive consumer experiences.
Please include a CV in English
Curious to learn more about Klarna and what it’s like to work here? Explore our career site!
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [email protected].
In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.
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