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Manage the day-to-day administration, data quality, and reporting of the CRM platform to improve commercial performance and pipeline visibility. Drive user adoption and behavioral change across international teams through training and stakeholder engagement.
Requires experience administering a CRM platform and a strong understanding of data management and reporting. Candidates should possess strong communication skills and the ability to influence stakeholders in a professional services environment.
We are looking for a proactive and commercially minded CRM professional to help maximise the value of our client relationship management platform across a growing international professional services business operating in the UK, North and Latin America, Europe and India.
This role exists to help strengthen commercial performance, client intelligence and pipeline visibility through effective CRM adoption, optimisation and insight.
The role combines hands-on CRM administration with broader responsibility for improving data quality, reporting, user adoption and commercial decision-making. The successful candidate will work closely with operational, commercial and leadership teams to ensure the CRM supports business development, client management, opportunity tracking, forecasting and strategic growth.
Success in this role will require someone who can confidently influence behaviours across a busy, commercially focused business, helping teams embed stronger CRM habits and more consistent ways of working.
The business uses Insightly CRM; however, previous experience with Insightly specifically is not required. We welcome candidates with experience using other CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot.
Key ResponsibilitiesCRM Administration & Support
Reporting & Commercial Insight
Process Improvement
Adoption & behavioural change
Stakeholder Management
Essential
Desirable
Systems Experience
Experience with any major CRM platform is welcomed, including:
Previous experience with Insightly is not essential.
Why join usWe believe in empowering our people and giving them the opportunities to shine. As an employee-owned company means that our team are dedicated and passionate about what they do, and that’s the reason why we are at the forefront of our industry.
Steer has 5 offices in the UK: London, Leeds, Hemel Hempstead, Manchester and Birmingham.
Steer is an equal opportunity employer and welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, now or throughout your employment, please let us know.
We offer a competitive benefits package including:
Compensation
Steer is committed to ensuring that all its employees are compensated a fair, liveable wage. All initial compensation, regardless of location, may be subject to change as skills, abilities, internal equity and geographic location are taken into account.
In addition to base salary, all employees will be eligible for an annual discretionary performance bonus. Please review the benefits section for more information on total reward.
Steer reserves the right to ultimately pay more or less than the posted range and offer additional compensation.
Work Environment
All Steer employees seeking a full-time opportunity are encouraged to spend 60% of their time either in the office or on-site with clients. An employee’s typical work week consists of 37.5 hours (Hours, expectations, and exemption status will be adjusted for any applicant seeking a part-time opportunity.)
We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.
Part-time and flexible working applications will be considered.
Ready to apply? Just complete our brief online application form and attach your CV and covering letter.
We are a global consultancy specialising in the critical services and infrastructure that make our world work.
Complex challenges. Powerful solutions. Steer is a global consultancy specialising in the critical services and infrastructure that make our world work. Our interdisciplinary teams combine deep industry experience and real-world insights with strategic excellence, commercial acumen, and technical expertise. Leveraging the most advanced technology and data science. From mobility to energy and technology to education, we’re trusted to deliver powerful solutions that make a measurable difference – to our clients, the communities we work in and the world we share.
Offices: 14 - 21 Rushworth St, London, SE1 0RB, GB · Carrera 7 No.71-52 Torre A Oficina 904 Edificio Carrera Séptima, Bogota, Bogota D.C. 000, CO · Via Marsala, 36, Bologna, Emilia-Romagna 40126, IT · 501 Boylston St, Boston, Massachusetts 02116, US · Suite No. S3, 2nd Floor, Vatika Business Centre, Vatika Triangle, MG Road, Sector 28, Gurgaon, Haryana 122002, IN
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