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Full-time
bachelor degree
Posted 2d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Technical Manager oversees technical operations and contractual quality assurance for a client's corporate offices and data center in Hong Kong. This role involves managing on-site staff and vendors, ensuring compliance with global standards, and driving continuous improvement initiatives.
Requirements
Candidates must hold a university degree in Building Services, Mechanical/Electrical Engineering, or Facilities Management. A minimum of 5 years of practical experience in engineering and critical infrastructure management is required.
Full job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the Role:
This position provides technical and contractual quality assurance for an investment banking client's corporate offices and Colocation Data Center (COLO DC) in Hong Kong.
The role encompasses oversight of all technical operations, ensuring compliance with country, regional, and global technical standards. Responsibilities include leading improvement initiatives, managing on-site technicians, operations staff, and vendor partners, while serving as the technical subject matter expert for complex challenges.
The role also supports the regional engineering team in managing the Hong Kong Colocation Data Center, focusing on master services agreement compliance and ongoing technical compliance monitoring.
What this job involves:
Transforming to the Workplace Team of the future
Resolve technical issues promptly to enhance occupant experience and maintain service continuity
Escalate complex technical challenges through appropriate channels when required
Deliver exceptional service standards through meticulous attention to detail
Identify and implement opportunities to improve technical service delivery across the workplace
Serve as a trusted partner in delivering all GRE requirements aligned with client operations and engineering codes
Drive continuous improvement initiatives and foster a culture of operational excellence
Proactively manage technicians and engineers to ensure optimal team performance
Implement and manage change control processes effectively
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Client/Stakeholder Management
Meet and exceed all client contract requirements and Key Performance Indicators
Deliver exceptional service quality as demonstrated through positive client feedback
Communicate effectively with clients and vendors to create outstanding customer experiences
Collaborate with all stakeholders to ensure timely delivery of services
Support the Technical Services Lead in managing client relationships
Leadership / Staff Management/ Team Participation
Provide coaching and mentoring to engineers and team members
Guide staff in developing personal development plans and conduct regular performance reviews
Encourage knowledge sharing of best practices and innovative ideas within the Workplace Experience Team
Operations & Contract Management
Manage, review, and execute all engineering and technical service contracts, including quality assurance and inspections
Develop and implement building procedures (MOP/SOP/EOP) and performance measures to ensure work accuracy and system reliability
Implement innovative programs to reduce utility costs, increase productivity, and generate cost savings
Establish and maintain best-in-class maintenance standards and practices across building operations
Oversee preventive maintenance programs to minimize risk of critical equipment failures
Contribute to monthly management reports and conduct data analysis as needed
Assist in preparing strategic plans, budgets, and client reports, including financial reconciliation for service contracts
Coordinate, manage, and oversee vendors delivering workplace-related services
Ensure service deliverables meet established SLAs and KPIs
Safety, Compliance & Risk Management
Implement and manage risk and safety work practices to prevent service interruptions
Maintain all safety procedures, including Crisis Management, Business Continuity, and Emergency Response protocols
Ensure compliance with statutory regulations on fire, health, and safety standards
Prepare comprehensive risk assessments for service delivery
Conduct regular process audits to verify adherence to established procedures
Respond to critical out-of-hours issues and serve as a key team member during emergency situations, site attendance if required
Location & Mobility
Based on-site at client offices with mobility required to cover multiple locations as needed
Required Skills and Experience:
University degree or equivalent professional qualification in Building Services, Mechanical Engineering, Electrical Engineering, or Facilities Management
Minimum 5 years of practical experience in Engineering, Data Center Operations, and Management
Background in managing complex building systems and critical infrastructure
REW B0 certification is advantageous but not mandatory
Excellent verbal and written communication skills
Strong interpersonal skills to build relationships across diverse teams and key stakeholders
Strong analytical, organization and administration skills
Energetic and results-driven professional who thrives in fast-paced, dynamic environments
Strong customer-centric mindset with dedication to delivering exceptional service experiences
Highly adaptable and flexible, capable of responding swiftly to evolving client needs and requirements
Capability in navigating challenging situations while maintaining service excellence
Location:
On-site –Hong Kong, SAR, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.
Powered by data and commercial real estate experts, JLL illuminates a clear path, so you can execute with certainty.
Industry
Real Estate
Company size
10,001+ employees
Headquarters
Chicago, Illinois
LinkedIn followers
2,357,175
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175.
In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle.
What services does JLL provide?
Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology
What makes JLL unique?
• Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve.
• Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next.
• Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally.
Recognition
• Fortune's World's Most Admired Companies — 10 years
• World's Most Ethical Companies (Ethisphere) — 18 years
• EPA Energy Star Sustained Excellence Award — 14 years
Headquartered in Chicago, Illinois | NYSE: JLL
JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.
Offices: 200 East Randolph Drive, Chicago, Illinois 60601, US · 30 Warwick Street, London, W1B 5NH, GB · 9 Raffles Place, #39-00 Republic Plaza, Singapore, 048619, SG · 330 Madison Ave, 4th Floor, New York, NY 10017, US · 4 Park Plz, Suite 900, Irvine, CA 92614, US