Engagement Manager Do you get a thrill out of turning a happy client into a bigger client? Can you sit across from a VP who's unhappy about a missed milestone and walk out with the relationship stronger than before? Do n…
Skills: Account Management, IT Professional Services, Tech Consulting, Upselling, SOW Creation
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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Engagement Manager is responsible for driving account growth by identifying new opportunities and managing senior client relationships. They oversee project delivery, P&L health, and contract negotiations while ensuring technical solutions align with business objectives.
Requirements
Candidates must have 5-7+ years of experience in IT professional services or tech consulting with a proven track record in account expansion. A bachelor's degree in a relevant field and strong commercial acumen regarding margins and resource billing are required.
Full job description
Engagement Manager
Do you get a thrill out of turning a happy client into a bigger client? Can you sit across from a VP who's unhappy about a missed milestone and walk out with the relationship stronger than before? Do numbers like margin, ARR, and pipeline value actually excite you, not just make your eyes glaze over?
Then, our Engagement Manager role here at CUBE84 may interest you.
In this gig,
1. You're the reason accounts grow, not just survive You look at every existing client and see the next opportunity — a team extension they haven't asked for yet, a module they don't know they need, a business unit two floors up nobody's talked to. You partner with client execs to understand where they're headed and map our services against that, then turn it into real SOWs, RFP responses, and pitches that close.
2. You're the person the C-suite actually wants on the call When a Director, VP, or CXO has a concern, you're the first name they think of — not because you're the loudest voice in the room, but because you're the one who tells them the truth and follows through. You run the MBRs and QBRs that make delivery value visible, and you spot a flight-risk account before it shows up as a churn number.
3. You keep one eye on delivery and one eye on the P&L You're not running the sprints, but you know exactly how they're going — milestones, SLAs, quality, all of it — because you're partnering closely with PMs and Tech Leads to keep projects honest. At the same time, you're watching margin, utilization, and budget health like they're your own money, because on this account, they kind of are.
4. You negotiate like the relationship matters more than the deal You lead contract renewals, MSA conversations, and pricing adjustments in a way that gets CUBE84 paid fairly without making the client feel squeezed. You know the difference between a client pushing back because they're testing you and one pushing back because something's genuinely broken.
5. You translate "tech" into "business impact" without breaking a sweat Cloud, DevOps, AI, custom software — whatever we're selling, you can explain why it solves the business problem the client actually cares about, not just the one on the RFP cover page. You're as comfortable in a whiteboard session with an architect as you are in a boardroom with a CFO.
It'll be awesome if you...
Have 5–7+ years in IT professional services, tech consulting, or IT account management, with a track record of hitting expansion/upsell targets (this one's non-negotiable)
Have led SOW creation, RFP responses, or commercial pitches for account growth — not just supported them
Have owned senior client relationships (Director/VP/C-level) as the primary point of escalation and trust
Understand commercial frameworks well enough to talk margin, utilization, and resource billing without needing someone else in the room
Have led contract renewals or MSA negotiations, including pricing strategy conversations
Can present to and influence C-suite stakeholders — technical and non-technical alike
Hold a Bachelor's in Business, Computer Science, IT, or related field
More awesome, if you have
Experience selling Cloud, DevOps, AI, or custom software solutions specifically
Exposure to Salesforce or similar SaaS-based professional services delivery models
A track record of building and running QBR/MBR governance programs from scratch
Related keywords
Engagement ManagerAccount ManagementIT Professional ServicesTech ConsultingUpsellingSOWRFPMBRQBRP&LARRMSACloudDevOpsAICustom Software
Expert Salesforce Consulting Partner driven to improve your business outcomes
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2014
Headquarters
Arlington, Virginia
LinkedIn followers
9,279
At CUBE84, we assist organizations across various industries in maximizing their potential through, transformative Salesforce solutions.
As a certified Salesforce Consulting and Agentforce Partner, we’ve delivered more than 1000 successful engagements and have a 4.9/5 rating on Salesforce AppExchange.
Our team helps enterprises, nonprofits, healthcare providers, and higher education institutions modernize operations, break down data silos, and drive strategic growth.
We hold over 300 Certifications In:
🔹Sales & Service Cloud | 🔹Data Cloud | 🔹Nonprofit Cloud | 🔹AI & Automation | 🔹Marketing Cloud & Pardot | 🔹Experience Cloud
Core Offerings:
Salesforce Implementation & Optimization: Align your Salesforce instance to your organization’s unique goals
System Integration & Data Management: Connect CRM, ERP, EHR, & SIS systems and other third-party apps for a unified ecosystem
Custom Apps & Automation: Tailored solutions to automate repetitive tasks & streamline workflows
AI-Powered Insights: Leverage AI to improve forecasting, deliver personalized experiences, & enable more intelligent decisions
Managed Services: Ongoing support to maintain & optimize your tech stack, enabling internal teams to focus on growth
District360: Our powerful, all-in-one solution for managing district-wide operations seamlessly.
Why CUBE84?
✅ Deep Sector Knowledge
✅ End-to-End Services
✅ Technology Optimization
✅ Cost-Effective Solutions
At CUBE84, we’re more than a technology partner—we’re your strategic ally in driving growth, efficiency, and impact.
Write to us at 📧 [email protected]
#Salesforce #SalesforceConsulting #SalesforceExperts #SalesforcePartner
Offices: 1405 S Fern St, Arlington, Virginia 22202, US · 106 Sandway Crescent Vaughan, Ontario, L6A 2M3, CA · 107/2, 3rd-floor Ampa Manor building,, Nelson Manickam Rd, Aminjikarai,, Chennai, Tamil Nadu 600029, Tamil Nadu 600029, IN · York House, 18 York Rd. Maindenhead SL6 1SF, London, GB
Salesforce ImplementationSalesforce ConsultingSalesforce AdministrationSalesforce DevelopmentSalesforce IntegrationSalesforce Data MigrationSalesforce Managed Services and SupportSalesforce Staff AugmentationSalesforce Quickstart Projectsand Salesforce Audits
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