WHO WE ARE Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. …
Skills: Technical documentation, Business analysis, API structures, Software development processes, Project management
Sales and Relationship Management, Vice President 1
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$110k–$185k/yr
Senior$15B raised
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San Francisco, California, United States · Remote OK
$154k–$239k/yr
Senior$67M raised
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The Technical Documentation Business Analyst will manage the documentation lifecycle by collaborating with cross-functional teams to ensure accuracy and clarity of product updates. They will also prioritize the documentation backlog, manage release processes, and leverage AI tools to improve documentation quality and operational efficiency.
Requirements
Candidates should possess a bachelor's degree in a relevant field and have experience in technical documentation or business analysis within a tech or fintech environment. Proficiency in tools like JIRA and Confluence, along with a strong understanding of API structures and software development processes, is required.
Full job description
WHO WE ARE
Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.
At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.
When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.
Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.
We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:
Best Places to Work
2026, 2025, 2024, 2023 - Presented by BuiltIn
WealthTech of the Year
2025 - Presented by US FinTech Awards
The World’s Top 250 Fintech Companies
2024 - Presented by CNBC
ABOUT THIS ROLE
As the Technical Documentation Business Analyst, you will play a key role in maintaining the quality, accuracy, and organization of our technical documentation. You'll collaborate closely with Subject Matter Experts, Product Managers, and Engineers to ensure our documentation keeps pace with product updates and meets a high bar for clarity and usability. This role suits a detail-oriented person who's comfortable managing multiple work streams in a fast-paced environment.
Key Responsibilities:
Analyze feature changes and updates to determine whether new or updated documentation is needed
Ensure new features and updates are properly described, documented, and ticketed
Manage the release process for documentation updates, coordinating timing across teams to ensure changes are published accurately and on schedule
Partner with client-facing teams to collect, evaluate, and validate documentation bugs and update requests, ensuring they're accurately scoped and ready for assignment
Ensure documentation requests from internal and external sources (email, Slack, etc.) are logged and properly ticketed
Prioritize and manage the documentation team's ticket backlog based on impact and urgency
Support team planning by helping create and manage tickets across epics
Monitor client usage statistics to identify opportunities for documentation improvement
Build and maintain dashboards and reports that provide actionable insights to partner-facing teams
Manage updates to AI-driven documentation, and use AI tools to test, validate, and improve documentation quality
Triage changes generated by AI-driven documentation tools
Evaluate and recommend tools, platforms, and automations that enhance operational effectiveness across the organization
Map, analyze, and redesign processes to improve efficiency, reduce manual effort, and ensure consistency across documentation workflows
Preferred Qualifications
Bachelor's degree in Business Administration, Communications, Technical Writing, or a related technical field
Experience in technical documentation or business analysis within a tech or fintech environment
Familiarity with API structures and software development processes
Strong communication and collaboration skills, with experience managing projects across multiple teams
Proficiency with tools like Slack, JIRA, Confluence, or similar platforms
A problem-solver with strong attention to detail and an interest in applying AI tools to documentation workflows
Why Join Us
You will be part of a team at the forefront of fintech innovation, in an environment that rewards proactive thinking and rewards new ideas.
This role offers the chance to directly shape the documentation experience for users worldwide while growing your expertise in both technical writing and AI-assisted workflows.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Apex Fintech Solutions provides the tools and services that enable hundreds of clients to launch, scale, and support digital investing for tens of millions of end investors. The company provides essential infrastructure and a comprehensive ecosystem of cloud-based products to enable and streamline trading, wealth management, cost basis, tax reporting, and, through its subsidiary Apex Clearing™, custody and clearing.
For more information, visit the Apex Fintech Solutions website: https://www.apexfintechsolutions.com
Disclaimers: https://go.apexclearing.com/social-media-terms-and-conditions
Based on 951 listings with disclosed salaries, most consulting jobs in Austin, TX pay between $60k–$208k per year. Individual offers vary with seniority, company size, and specialization.
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