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Atlanta, Georgia, United States · On-site
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The Service Manager oversees field service operations, technician utilization, and work order execution to ensure high-quality customer service. This role also manages departmental P&L, drives growth initiatives, and serves as the primary liaison for complex customer and factory escalations.
Candidates must possess a bachelor's degree in Business, Engineering, or Operations, or have over 10 years of equivalent industry experience. A minimum of 2–5 years of progressive operational or service management experience in industrial or capital equipment is required.
Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.
With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.
This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!
Location: Koenig & Bauer Office, Dallas, TX, relocation assistance is available.
Reports to: Chief Operating Officer (COO)
Direct Reports: Service Technicians (Demonstrators, Electricians, Mechanics), Parts & Service Coordinators
Standard Schedule: Standard business hours (Monday–Friday, 8:00 AM – 5:00 PM CT) with periodic requirement for after-hours response/escalation support.
After-Hours Availability: Required to carry a company-issued cell phone and respond to urgent or escalated business requests outside of standard operating
Travel: Domestic and international travel required up to 25%..
FLSA Status: Exempt/Salary
Compensation: $100-125k annual base + annual bonus potential
The Service Manager leads a high-performing, profitable, and customer-centric Service Department. This role is responsible for overseeing field service operations, technician utilization, work order execution (installation, warranty, and billable service), and customer escalation management. By optimizing processes and leading a skilled technical team, the Service Manager ensures Koenig & Bauer remains "the easiest company to do business with" while meeting annual revenue and margin targets.
Essential Duties and Responsibilities:
Department Operations & Resource Management
Financial & Business Development
Leadership & Team Development
Customer & Stakeholder Relations
Required Qualifications:
Education: Bachelor’s degree in Business, Engineering, Operations, or a related field (or 10+ years of equivalent industry experience).
Experience: Minimum of 2–5 years of progressive operational/service management experience in industrial machinery, printing equipment, or heavy capital equipment.
Computer Skills: Proficiency with ERP/CRM platforms (e.g., SAP, Salesforce, or Field Service Management software) and Microsoft Office or Google Suite.
Demonstrated ability to interpret financial reports, project timelines, and service contracts.
Knowledge, Skills, and Abilities:
Communication Skills: Exceptional verbal and written communication skills. Ability to translate complex technical specifications into clear terms for customers and internal stakeholders. Must collaborate effectively with international factory partners.
Physical Demands of Job: Primarily standard office environment (keyboarding, phone/video calls, sitting). Occasional site visits may require adherence to factory/plant safety guidelines and PPE protocols.
Core Competencies
Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at [email protected] or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.
Benefits:
Vacation – 15 days per year
Holidays – Up to 11 days
Sick – 7 days
Medical, Dental, and Vision
Disability and Life
Flexible Spending Accounts
401k Retirement and Profit Sharing Plan
Income replacement plans for cancer, critical illness, and accident
Long-Term Care Plans
Years-of-Service Bonus Plan
Educational Assistance
We're on it.
Koenig & Bauer (US) is located in Dallas, Texas and a member of the Koenig & Bauer Group which was established over 207 years ago in Würzburg, Germany. Koenig & Bauer’s claim, “We’re on it.” gets to the heart of Koenig & Bauer’s values and competencies for all target groups. The group's product range is the broadest in the industry; its portfolio includes sheetfed offset presses in all format classes, post press die cutting, folder gluers, inkjet presses and systems, flexographic presses, commercial and newspaper web presses, corrugated presses, special presses for banknotes, securities, metal-decorating, glass and plastic decorating. For more information visit the company's web site at www.koenig-bauer.com.
Offices: 2555 Regent Blvd, Dallas, TX 75261, US
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