Customer Service Representative - Netherlands and Belgium
Utrecht, Utrecht, Netherlands · Hybrid
Mid level$3.9B raised
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Utrecht, Utrecht, Netherlands · Hybrid
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Customer Service Representative - Netherlands and Belgium
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Full-time
Competitive Salary, Discretionary Annual Bonus, 8% Holiday Allowance, 25 Vacation Days, Additional Days Off Without Sick Leave, Non-sickness Allowance
Posted 35d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
Deliver high-quality customer service across multiple channels to resolve member queries and support business growth. Handle order processing and back-office activities while contributing to team targets and continuous improvement projects.
Requirements
Requires previous experience in a customer service or contact center environment with a strong customer-focused mindset. Candidates must be fluent in English and the local language with the ability to manage tasks in a fast-paced environment.
Full job description
Overview
Representative, Customer Service - NL & BE
Herbalife International - Utrecht, Netherlands.
About the role and Team:
The Customer Service function is responsible for delivering a best-in-class experience to Herbalife Members and Customers across all channels. The team focuses on customer centricity, service excellence, and supporting business growth through education, engagement, and efficient service delivery. Key priorities include improving member experience, driving service level performance (FCR, response times, satisfaction), supporting regional/EMEA initiatives, and leading projects related to process improvements, digital support tools, and campaign execution (e.g. upsell/cross-sell programs, UAT rollouts, and training initiatives).
We are looking for a customer-focused Customer Service Representative to join our Netherlands team within the Krakow GBS organisation. This role plays a key part in delivering an exceptional “WOW” experience to our Members, ensuring every interaction adds value and supports their success. Working in a fast-paced, international environment, you will be part of a collaborative team focused on service excellence, engagement, and supporting business growth through coaching, education, and proactive communication.
In this role you will:
Deliver outstanding customer service across all channels (calls, email, and online support)
Act as the first point of contact, resolving Member queries efficiently and professionally
Support Members through coaching, education, and proactive engagement
Process orders and back-office activities accurately and in line with service level agreements
Contribute to achieving team targets such as service level, first call resolution, and quality
Collaborate with internal teams to ensure a seamless Member experience
Support Sales & Marketing initiatives and regional business goals through value-add interactions
Participate in projects, training, and continuous improvement initiatives
Our requirements:
Previous experience in a customer service or contact centre environment
Strong customer-focused mindset with a passion for delivering high-quality service
Excellent communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Fluent in English and local language; additional European languages are an advantage
Comfortable working both independently and as part of a team
Strong organisational skills and attention to detail
Proactive, adaptable and eager to learn
What we offer:
At Herbalife, we believe in building an environment where people can thrive, grow and make a real impact. You will join a collaborative workplace that values development, wellbeing and innovation. Our benefits include:-
International environment.
Competitive salary and discretionary annual bonus
8% holiday allowance
25 vacation days (full‑time)
Three additional days off per six‑month period without sick leave
€150 net non‑sickness allowance (full‑time)
Pension and insurance coverage (including WGA gap and accident insurance)
Hybrid working model (up to three days in the office) and work‑from‑home allowance
Access to LinkedIn Learning and Herbalife University
Unlimited access to fruit and Herbalife products at work
Discounts on Herbalife products for personal use
Team‑building activities and annual company events
Who we are:
Herbalife is a global nutrition company helping people live healthy, active lives since 1980. Operating in more than 90 countries, we deliver high quality nutrition products, personal care items and wellness solutions through a network of dedicated independent Members. As an organization that puts people at the heart of everything we do from our Members and consumers to our teams and communities. We believe that quality is driven by people and we foster an environment where you can grow, take ownership and make a meaningful impact, while being part of a global organization committed to continuous improvement, innovation and delivering safe, high-quality products to consumers worldwide. To learn more about our mission and culture, visit our website: https://www.herbalife.com
Related keywords
Member ServicesCustomer CentricityFCRUATUpsellCross-sellGBSNutrition IndustryService Level AgreementsCRMDigital Support ToolsEMEA
Herbalife is a global health and wellness community born to support you in living your best life. For over 40 years and in more than 90 countries, we’ve empowered millions of people to make real changes to their lives with our science-backed products, the support of a coach – what we call an Herbalife Distributor – and the opportunity to build a business. And we’re just getting started.
To us, the best lives are balanced lives. Through our Herbalife Distributors, who foster community, personal growth and business opportunities to help you thrive, we offer a wide range of products designed to help you meet your needs and reach your goals. You bring the will to get started, and we’ll help you every step of the way.
Herbalife's focus on improving communities inspires people to come work for us. Our 11,000+ global employees play a crucial role in realizing Herbalife's passion for helping people.
Herbalife has been recognized with numerous global employer awards, including Achiever’s Elite 8 of the Top 50 Most Engaged 8 Workplaces in 2018 and 2021, Achiever’s Top 50 Most Engaged Workplaces in 2019, and Best Employers for Women by Forbes in 2020.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and 5 National Olympic Committees.
In addition, Herbalife created the Herbalife Nutrition Foundation, our Nutrition for Zero Hunger initiative and partnered with several organizations, including Feed the Children.
Offices: 800 W Olympic Blvd, Los Angeles, CA 90015, US · 950 W 190th St, Torrance, California 90502, US · Debenedetti 3895, Olivos, Buenos Aires Province B1636EJW, AR · Manuel Local No. 1, Avenida Miguel Brostella Boulevard El Dorado, Bethania, PA · Marleston, SA 5033, AU
Consumer GoodsE-CommerceHealth CarePersonal Care and HygieneNutritionDirect SalesFitnessDietary SupplementsRetailWellness
How many Administrative jobs are open in Utrecht, Netherlands right now?
There are currently 154 open administrative positions in Utrecht, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Utrecht, Netherlands?
Companies currently hiring include Cushman & Wakefield, Colliers, Capgemini, Capital Value, JDE Peet's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Utrecht, Netherlands?
Yes — 91 of the 154 open administrative positions offer remote or hybrid work (1 remote, 90 hybrid).
How do I apply for Administrative jobs in Utrecht, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.