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The Manager oversees the end-to-end coordination of medico-legal complaints and litigation while ensuring compliant handling of cases. They are responsible for safeguarding the organization's interests through meticulous documentation and leading the capability development of the MLCM team.
A degree in any discipline is required, with a preference for clinical degrees and prior experience in the healthcare industry. Candidates should possess leadership potential and a proven track record in medico-legal matters or risk management.
The Manager of the Medico‑Legal Case Management (MLCM) team provides comprehensive operational, clinical‑administrative, and case management support to the MLCM Team Lead to ensure the effective and efficient functioning of the department. The role is responsible for the end‑to‑end management and coordination of actual and potential medico‑legal complaints and litigation matters, ensuring timely, accurate, and compliant handling of cases in collaboration with internal stakeholders and external legal counsel.
The Manager plays a critical role in safeguarding the organisation’s medico‑legal interests through meticulous oversight of case documentation, clear communication with clinicians and lawyers, and the maintenance of robust medico‑legal records and databases. In addition, the Manager supports team capability building through mentoring, guidance, and professional development of junior team members.
Summary:
Overall duties include (i) Medico-legal Case Management; (ii) Review and Quality Assurance of Medico-legal Documents; (iii) Stakeholder Engagement and Advisory Support; (iv) Data Management and Reporting; (v) Team Leadership and Capability Development; (vi) Governance, Compliance, and Continuous Improvement.
Job Requirements:
Degree in any discipline from a recognised institution (Clinical degree such as Medicine, Nursing, Pharmacy, Allied Health is preferred but not required).
Prior work experience in the healthcare industry is an added advantage.
Experience in medico-legal matters, risk management, or healthcare compliance will be beneficial.
Proven leadership potential with demonstrated ability to assist in planning and driving new initiatives.
Strong analytical capabilities with demonstrated attention to details and systematic approach to work processes.
Excellent verbal and written communication skills with the ability to interact effectively across all organisational levels and work collaboratively with multidisciplinary healthcare teams
Results-oriented mindset with proven ability to deliver outcomes within established timeframes.
Self-motivated individual capable of working independently whilst contributing effectively to team objectives.
SingHealth drives the transformation of healthcare and provides affordable, accessible, quality healthcare. With over 40 clinical specialties, a network of acute hospitals, national specialty centres, polyclinics and community hospitals, it delivers comprehensive, multidisciplinary and integrated care. As part of the SingHealth Duke-NUS Academic Medical Centre, SingHealth works with Duke-NUS Medical School to advance medical research and education to improve patient care.
Offices: 10 Hospital Boulevard, Bukit Merah, 168582, SG
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