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Full-time, Contract
Posted 15d ago
Apply by Dec 31
~40 hrs/week
Responsibilities
You will facilitate home ownership by assessing eligibility for HDB flats, housing grants, and loans while providing guidance on financing decisions. Additionally, you will manage customer appeals, process transactions, and supervise counter operations to ensure smooth service delivery.
Requirements
Candidates should be team players with excellent interpersonal skills and a strong customer-service mindset. The ability to establish rapport with people at all levels is essential for this role.
Full job description
[What the role is]
You will deliver quality services to applicants and residents of HDB flats and facilitate home ownership by assessing eligibility for flat purchases, CPF housing grants and HDB housing loans. You will also provide guidance on housing and financing decisions, process transactions, assess appeals and liaise with stakeholders. The role offers opportunities to gain an in-depth appreciation of the HDB flat purchase value chain and streamline work processes for customers and staff.
[What you will be working on]
Your responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers.
These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.
[What we are looking for]
You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.
Successful candidates will be offered a 1+1 year contract.
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
Engineering Digital Government. Making Lives Better. #GovTechForPublicGood
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2016
Headquarters
Singapore
LinkedIn followers
252,876
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
Offices: 10 Pasir Panjang Mapletree Business City, Singapore, 117438, SG
Digital GovernmentGovernment Digital ServicesDigital TransformationDigital IdentityData Science & Artificial IntelligenceCyber SecuritySensors & IoTGeospatial TechnologyGovernment ICT InfrastructureApplication Development & Design
How many Administrative jobs are open in Singapore, Singapore right now?
There are currently 1,724 open administrative positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Singapore, Singapore?
Companies currently hiring include SingHealth, National Institute of Education, Singapore, GovTech Singapore, NCS Group, Cushman & Wakefield, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Singapore, Singapore?
Yes — 261 of the 1724 open administrative positions offer remote or hybrid work (20 remote, 241 hybrid).
How do I apply for Administrative jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.