Make a real difference in every customer interaction. We’re looking for a Customer Contact Support Advisor to join our team on a 6-month fixed term contract, delivering outstanding service across a range of customer enqu…
Skills: Customer Service, Case Management, Complaint Handling, Communication Skills, Interpersonal Skills
Make a real difference in every customer interaction. We’re looking for a Customer Contact Support Advisor to join our team on a permanent basis, delivering outstanding service across a range of customer enquiries and co…
Skills: Customer Service, Case Management, Complaint Handling, Communication Skills, Interpersonal Skills
It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why w…
Seasonal Customer Service Assistant. Coventry Contract : Fixed Term Contract (FTC), 15 hours per week Hourly Rate: £13.45 (plus holiday pay, £15.07 per hour in total) Working Hours: Varied shift patterns, between 6am - 9…
Skills: Customer Service, Front Of House, Reception Management, Payment Processing, Facility Maintenance
Team Member (Delivery) - Coventry Central Six (N121089)
Coventry, England, United Kingdom · On-site
$8/hr–$14/hr
Entry level
SHIFTS YOU ARE APPLYING FOR: 9.25hrs p/w; Tue 08:30 - 14:00; Sat 15:00 - 19:00 Working as part of a fast-paced store team, your top priority will be to ensure all aspects of the store administration are completed to audi…
Skills: Store Administration, Stock Handling, Cash Handling, Customer Service, Attention To Detail
Team Member (Delivery) - Coventry Central Six (N121089)
Coventry, England, United Kingdom · On-site
$8/hr–$14/hr
Entry level
SHIFTS YOU ARE APPLYING FOR: 9.25hrs p/w; Tue 08:30 - 14:00; Sat 15:00 - 19:00 Working as part of a fast-paced store team, your top priority will be to ensure all aspects of the store administration are completed to audi…
Skills: Store Administration, Stock Handling, Cash Handling, Customer Service, Attention To Detail
Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laur…
Skills: Customer Call Handling, IT Skills, SAP, Stakeholder Management, Attention To Detail
Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laur…
Skills: Customer Call Handling, IT Skills, SAP, Stakeholder Management, Attention To Detail
Company Overview Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfo…
Skills: Pensions Experience, Trustee Board Exposure, DB Schemes Knowledge, DC Schemes Knowledge, Pension Governance
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Data Analysis, Data Manipulation, Power BI, Dashboard Design, Data Cleansing
Job Description Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels incl…
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Case Management, Complaint Handling, Stakeholder Management, Root Cause Analysis, Data & Insight Literacy
At Stonewater, we’re committed to operating in a compliant, transparent and accountable way - ensuring we meet regulatory expectations while delivering a great experience for our customers. We’re now looking for a Govern…
Fixed Term Contract until 31st January 2027 (Maternity Cover) About the Role We’re looking for a detail-focused and proactive Revenues Administrator to join our Finance team. In this vital role, you’ll help ensure the ac…
Skills: Excel, Finance Systems, Data Reconciliation, Income Processing, Organizational Skills
At Stonewater, we’re committed to operating in a compliant, transparent and accountable way -ensuring the information we hold is managed responsibly and securely. We’re now looking for an Information Governance Officer t…
Skills: UK GDPR, Data Protection Act 2018, Information Governance, Compliance, Subject Access Requests (SARs)
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Policy Development, Stakeholder Engagement, Root Cause Analysis, Data Analysis, Problem Solving
Job Overview Join LKQ UK & Ireland as a Branch Administrator and become the backbone of our busy branch operations. You'll handle key administrative tasks, support the team, and help ensure everything runs smoothly day t…
Here at Samsic UK, we provide expert commercial cleaning, efficient facilities management, and reliable security solutions. We are now looking for an HR Administrator to support our team with administrative tasks, compli…
Skills: HR Administration, Onboarding, Recruitment, Right To Work Checks, DBS Checks
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to …
Skills: Performance Monitoring, Data Analysis, Reporting, Stakeholder Engagement, Problem Solving
Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our Samsic UK Security family? Then this role may be for you! We have an exciting opportunity for a Control Room Resource Planner to…
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Full-time, Temporary
Annual Bonus, Pension Scheme Double Matched Up To 18%, 25 Days Holiday Plus Statutory Days, Option To Buy More Holiday, Extra Day Off For Special Moments, Funded Learning Options
Posted 2d ago
Apply by Jul 3
~40 hrs/week
Responsibilities
Manage customer enquiries and complaints across multiple channels from initial contact through to resolution. Support operational excellence by maintaining accurate records and identifying process improvement opportunities.
Requirements
Essential previous customer service experience with a preference for contact centre and complaint handling backgrounds. Must possess strong communication skills and proficiency in Microsoft Office.
Full job description
Make a real difference in every customer interaction.
We’re looking for a Customer Contact Support Advisor to join our team on a 6-month fixed term contract, delivering outstanding service across a range of customer enquiries and complaints while supporting operational excellence and continuous improvement.
This is a full time role, working Monday to Friday on a shift rota between 8:00am and 8:00pm. The role is based at our Ansty office (CV7 9JU), with free onsite parking available.
Why you’ll love this role
As Customer Contact Support, you’ll be at the heart of delivering an exceptional customer experience. You'll manage customer interactions from initial contact through to resolution, ensuring every customer receives a professional, empathetic, and efficient service.
This is a varied role where no two days are the same. You'll work across multiple communication channels, collaborate with teams across the business, and contribute towards continuous improvement initiatives that enhance both customer satisfaction and operational performance.
What you'll be doing
Deliver outstanding customer service
Manage customer enquiries and complaints across multiple channels
Ensure every customer interaction is handled to a high standard
Case management & resolution
Take ownership of customer cases from initial contact through to resolution
Investigate queries and complaints, ensuring accurate and timely outcomes
Support operational excellence
Maintain accurate customer records and case notes
Ensure compliance with company policies and procedures
Drive continuous improvement
Identify opportunities to improve processes and customer experiences
Work collaboratively with colleagues and stakeholders across the business
What you'll bring
You'll be customer focused, proactive, and passionate about delivering excellent service. You'll be comfortable managing a varied workload and handling a range of customer interactions professionally and effectively.
Experience
Previous customer service experience is essential
Experience in a contact centre is desirable
Experience handling customer cases or complaints would be advantageous
Skills
Strong communication and interpersonal skills
Excellent problem solving and decision making abilities
Ability to manage customer interactions professionally and empathetically
Confidence using computer systems and Microsoft Office
Ability to build effective working relationships across teams
Good To Know
Interview Information
Assessment Centre will take place at our Ansty office on Wednesday 8th July.
Successful candidates will be expected to start on 17th August.
Additional Information
Drug and Alcohol Testing: Please note that all successful candidates will be required to undergo drug and alcohol screening as part of the pre-employment process. This is a zero-tolerance policy, and any non-negative result may result in the withdrawal of an offer in line with company policy.
Ready to make an impact?
If you're passionate about delivering excellent customer service, enjoy solving problems, and want to make a real difference in every customer interaction, we'd love to hear from you.
Join us as a Customer Contact Support Advisor and help create exceptional experiences for our customers every day.
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
Annual bonus
Pension Scheme double matched up to a total of 18% of salary
25 days holiday, plus statutory days, and an option to buy more
An extra day off each year to celebrate life’s special moments
Career development with funded learning options
Flexible working and strong ED&I commitments
Generous family policies and flexible benefits
Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
We are Cadent, the largest gas distribution network in the UK. With over 6,000 colleagues, working across five gas networks, we keep the energy flowing to 11 million homes and businesses, to keep communities safe, warm and connected.
Ambitious, motivated and with a clear roadmap for the future, we want everyone, in every role at Cadent, playing an active part in helping us achieve our vision for the future of gas. We want you to be as committed as we are to keeping the energy flowing for generations to come.
We want this space to be safe for engagement and respectful conversation. Please be kind to each other and our colleagues. We have the right to report and remove users if posts do not comply with community guidelines.
Offices: Pilot Way, Ansty Park, Coventry, CV7 9JU, GB
How many Administrative jobs are open in Coventry, United Kingdom right now?
There are currently 32 open administrative positions in Coventry, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Coventry, United Kingdom?
Companies currently hiring include Severn Trent, Stonewater, Actemium, Cadent, NEXT PLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Coventry, United Kingdom?
Yes — 12 of the 32 open administrative positions offer remote or hybrid work (4 remote, 8 hybrid).
How do I apply for Administrative jobs in Coventry, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.