Overview As a Licensed Insurance Specialist, Seasonal, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-bas…
Overview As a Technology Technical Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-bas…
Skills: Technical Troubleshooting, Customer Service, Internet Connectivity Support, Issue Resolution, Communication Skills
Overview Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We…
Skills: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness
Overview As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent. That's right, you'll be getting PAID TO S…
Skills: Customer Service, Problem Solving, Communication, Analytical Skills, Organizational Skills
Overview Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We…
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Overview Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We…
Skills: Coaching, Performance Management, Leadership, Time Management, Problem Solving
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Customer Experience Management, Omnichannel Support, Communication Skills
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Operations Management, Team Leadership, Customer Experience Management, Omnichannel Support, People Management
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Operations Management, Team Leadership, Customer Experience Management, Omnichannel Support
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Systems Architecture, IT Infrastructure, Platform Mapping, TCO Analysis, ROI Evaluation
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Banking Customer Service Representative English/Bilingual - Onsite
Brownsville, Texas, United States · On-site
Entry level$2.0B raised
Overview This position will be located on-site in Brownsville, Texas. As a Banking Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications w…
Skills: Customer Service, Communication Skills, Conflict Resolution, De-escalation, Typing
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Google Ads, Sales Training, Public Speaking, Project Management, Needs Analysis
Overview This position will be located on-site in McAllen, Texas. As a Banking Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with …
Skills: Customer Service, Call Center Operations, Conflict Resolution, De-escalation, Upselling
Overview This position will be located on-site in McAllen Texas. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professio…
Skills: Customer Service, Conflict Resolution, De-escalation, Network Troubleshooting, Windows OS
Overview This position will be located on-site in Brownsville, Texas. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with prof…
Skills: Customer Service, Communication, Problem Solving, De-escalation, Analytical Skills
Bilingual (Spanish/English) Customer Service Representative - Onsite
Margate, Florida, United States · On-site
Entry level$2.0B raised
Overview This position will be located on-site inNorth Lauderdale, Florida. As a Bilingual (Spanish/English) Customer Service Specialist, you will serve as a primary point of contact for our clients, managing inbound and…
Skills: Spanish Proficiency, English Proficiency, Customer Service, Active Listening, Typing (25 WPM)
Overview This position will be located on-site in North Lauderdale, Florida. As a Banking Customer Support Expert, you will serve as a primary point of contact for our clients, managing inbound and outbound communication…
Skills: Customer Service, Call Center Operations, Conflict Resolution, De-escalation, PC Navigation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Temporary
high school, bachelor degree
Medical Insurance, Vision Insurance, Dental Insurance, Employment Assistance Programs, Health and Personal Time Off, 401(K) Plans
Posted 17d ago
Apply by Sep 1
~40 hrs/week
Remote in Alabama, United States, Arizona, United States, Arkansas, United States, Delaware, United States
Responsibilities
Serve as the primary contact for clients by managing inbound and outbound communications via phone, email, chat, and social media. Resolve customer inquiries, process payments, and track call information for auditing purposes.
Requirements
Must possess a home state Life & Health Insurance License and a high school diploma with at least 6 months of customer service experience. Requires a hardwired internet connection and the ability to type 25 words per minute.
Full job description
Overview
As a Licensed Insurance Specialist, Seasonal, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Application Deadline: Ongoing until positions are filled.
Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Responsibilities
Your Responsibilities
As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
Possess home state Life & Health Insurance License.
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Key Competencies:
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements
Internet Requirements:
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Related keywords
Life & Health Insurance LicenseCustomer ServiceRemote WorkInsurance RepresentativeWindows-based SystemsCall TrackingDe-escalationDigital Business ServicesEthernet ConnectionSales
We are TP Group.
You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Offices: 21, Rue Balzac, Paris, Île-de-France 75008, FR
OmnichannelRightshoreContact Center on DemandAnalytics SolutionsHomeBaseVIP SolutionsSalesDigital SolutionsFace-to-FaceInternet Interactions
We are TP Group.
You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Offices: 21, Rue Balzac, Paris, Île-de-France 75008, FR
OmnichannelRightshoreContact Center on DemandAnalytics SolutionsHomeBaseVIP SolutionsSalesDigital SolutionsFace-to-FaceInternet Interactions