Basildon, England, United Kingdom · Hybrid
Associate Enterprise Customer Success Manager (Automotive SaaS) - Dutch Bilingual At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you w…
Skills: Dutch Language Proficiency, Customer Success Management, Account Management, SaaS Implementation, Fleet Telematics
Bacolod, Negros Island Region, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Bacolod, Dumaguete, and Iloilo, you’ll be a part of bringing humanity…
Skills: Team Leadership, Performance Management, Coaching, Conflict Resolution, Customer Experience
Cainta, Rizal, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC Our e…
Skills: Customer Service, Active Listening, English Communication, Digital Proficiency, Technical Troubleshooting
Austin, Texas, United States · Remote OK
$130k–$160k/yr
Director, Revenue – Digital Accounting The Director of Revenue – Digital Accounting is a strategic and operational leader responsible for overseeing global revenue recognition for the company’s digital and SaaS offerings…
Skills: Revenue Recognition, ASC 606, Oracle Projects, SaaS Accounting, Financial Reporting
Cainta, Rizal, Philippines · On-site
What You’ll Be Doing: The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC). The Team Leader directs, supervises, evaluates, an…
Skills: Team Leadership, Customer Service, Performance Coaching, Conflict Resolution, Microsoft Word
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As a Client Service Manager on-site in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying…
Skills: Bilingual Spanish, Conflict Resolution, Case Management, Customer Relationship Management (CRM), Professional Communication
Pasay, Metro Manila, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Principal IT Solution Engineer working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #expe…
Skills: IT Solution Design, Pre-Sales Engineering, CCaaS, Technical Qualification, Infrastructure Design
Lipa, Batangas, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’…
Skills: Quality Assurance, Data Analysis, Active Listening, Auditing, KPI Tracking
Mohali, Punjab, India · On-site
Customer Service Representative – English Voice Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice, you’ll be be part of bringing humanity to bus…
Skills: Customer Service, English Proficiency, Computer Literacy, Verbal Communication, Written Communication
Mumbai, Maharashtra, India · On-site
$30k–$38k/mo
Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working Oniste in Goregaon, Mumbai, you’ll be a part of bringing humanity to business. #experien…
Skills: Technical Support, Troubleshooting, Written Communication, Customer Experience, Decision Making
Bacolod, Negros Island Region, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC Ou…
Skills: Technical Support, Troubleshooting, Customer Service, Email Hosting, Messaging Platforms
Campbellfield, Victoria, Australia · Hybrid
At Percepta, we bring first-class service across each market we support. As a Human Resources Business Partner working in Campbellfield, VIC, you’ll be a part of creating and delivering amazing customer experiences, whil…
Skills: Performance Management, Employee Relations, Recruitment, Coaching, Conflict Resolution
Ciudad de México, Mexico · On-site
Asesor de atención a clientes- Lunes a viernes- Ciudad de Mexico ¿Te gusta ayudar a las personas y brindar un servicio excepcional? En Percepta estamos buscando personas con actitud positiva, excelente comunicación y pas…
Skills: Customer Service, Communication, CRM, Problem Solving, Writing Skills
Lipa, Batangas, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As an Operations Analyst working onsite in Lipa City, Batangas, Philippines, you’ll be a part of bringing humanity to business. #experience…
Skills: Risk Identification, Control Assessments, Test Script Writing, Transactional Testing, Data Analysis
Pasay, Metro Manila, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead, Service Delivery working onsite in Pasay City, Philippines you’ll be a part of bringing humanity to business. #experienceTT…
Skills: Team Leadership, Performance Management, Coaching, Conflict Resolution, Customer Experience
Cebu City, Central Visayas, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Media Design Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our e…
Skills: Media Design, People Leadership, Digital Learning Development, Video Production, Animation
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As Consumer Marketing Consultant (CMC) in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also …
Skills: Active Listening, Interpersonal Skills, Written Communication, Oral Communication, Relationship Building
Charlotte, North Carolina, United States · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. #expe…
Skills: Customer Service, Upselling, Product Knowledge, Privacy Maintenance, Computer Proficiency
Hyderabad, Telangana, India · Hybrid
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Consultant, Process Improvement working hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experie…
Skills: Lean Six Sigma, DMAIC, DMADV, Value Stream Mapping, Statistical Analysis
Ciudad de México, Mexico · Hybrid
Treasury Analyst Your potential has a place here with TTEC’s award-winning employment experience. As a Treasury Analyst working hybrid as needed by the business in Mexico City, you’ll be a part of bringing humanity to bu…
Skills: Cash Flow Management, Payment Execution, Bank Portal Operation, Audit Preparation, Microsoft Excel
Basildon, England, United Kingdom • Hybrid
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Manage the end-to-end post-sale customer journey for Dutch enterprise clients, focusing on onboarding, adoption, and renewal. Act as a trusted advisor to maximize ROI through strategic guidance and the identification of upsell opportunities.
Requires professional C1 level Dutch language skills and mid-level experience in a customer-facing SaaS or telematics role. Preference is given to candidates with experience in fleet management software and CRM tools like Salesforce.
Associate Enterprise Customer Success Manager (Automotive SaaS) - Dutch Bilingual
At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Employment Details:
Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)
Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)
Salary: £45,000 per annum + benefits
Location: Dunton, Essex SS15 6EE
Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?
We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our Dutch speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to Germany for on-site customer meetings.
Why This Role is Exciting
Be part of a global brand transforming fleet management through Telematics software and Charging solutions
Hybrid-first working: primarily remote, with just two office days per month
Occasional international travel to Germany, providing exposure to enterprise clients
Opportunity to manage end-to-end customer journeys, maximize adoption, and deliver ROI
At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing:
Manage and optimize the post-sale Customer journey from onboarding to renewal
Deliver training, support, and strategic insights that drive solution adoption
Collaborate across internal teams to champion the voice of the Customer
Analyse Customer usage data to improve outcomes and reduce churn
Lead regular Business Reviews and manage renewals and contract extensions
Upsell/cross-sell software and services to boost Client ROI and satisfaction
During a Typical Day, You’ll:
As ECSM, you’ll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on-site Customer meetings.
What You Bring to the Role:
Dutch written and verbal language skills to professional C1 Level
Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
Mid-level experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
Strong account management skills, including managing complex accounts with multiple clients or stakeholders
Excellent communication, problem-solving, and project management skills
Strong commercial mindset with a talent for building lasting relationships
Experience with Salesforce or similar CRM tools
Self-starter who thrives in a fast-paced, ever-evolving environment
High emotional intelligence and adaptability
A team player with mentoring capabilities and a drive for success
Why Percepta
Competitive salary and comprehensive benefits
Work with a global leader driving innovation in mobility and electrification
Flexible, remote-friendly working environment
Opportunity to shape the future of commercial fleet solutions across Europe
A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect:
25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical Insurance
Comprehensive travel insurance for you and family in line with Scheme rules
Discounted dental scheme
Discounts on brand new vehicles
Employee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
#LI-Remote
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
