Cape Town, Western Cape, South Africa · On-site
Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazin…
Skills: Empathy, Conflict Resolution, De-escalation, Patient Care, Active Listening
Cape Town, Western Cape, South Africa · On-site
Your potential has a place here with TTEC's award-winning employment experience . As a Customer Service Representative – Nights, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering ama…
Skills: Customer Service, Computer Skills, Active Listening, Problem Solving, Empathy
Cape Town, Western Cape, South Africa · On-site
Your potential has a place here with TTEC's award-winning employment experience . As a English-speaking Customer Service Representative, working onsite in Cape Town, South Africa you’ll be a part of bringing humanity to …
Skills: Customer Service, English Proficiency, Upselling, Active Listening, Computer Literacy
Cape Town, Western Cape, South Africa · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nights working on-site in Cape Town, you’ll be a part of bringing humanity to business. #experienceT…
Skills: Customer Service, Active Listening, Conflict Resolution, Computer Literacy, Empathy
Cairo, Cairo, Egypt · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a As a Bilingual Customer Service Representative – Portuguese and English working On-site in Cairo – Egypt you’ll be a part of bringing …
Skills: Portuguese Language, English Language, Customer Service, Written Communication, Verbal Communication
Cairo, Cairo, Egypt · On-site
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a English Speaking Senior Sales Advisor working on site in Cairo, Egypt, you’ll be a part of creating and delive…
Skills: B2B Sales, Sales Negotiation, Closing Techniques, Cold Calling, Relationship Building
Tempe, Arizona, United States · Hybrid
Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Development Representative - Outbound B2B working hybrid as needed by the business, in Tempe, AZ, you’ll be a part of bringing hu…
Skills: Outbound Sales, B2B Consultation, Negotiation, Consultative Communication, Lead Generation
Tempe, Arizona, United States · On-site
$18/hr–$23/hr
Your potential has a place here with TTEC’s award-winning employment experience. As an Inbound/Outbound Sales Representative working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC…
Skills: Consultative Sales, Inbound Sales, Outbound Sales, Negotiation, Persuasive Communication
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Korean-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of b…
Skills: Bilingual English and Korean, Customer Service, Healthcare Benefits Knowledge, Empathy, Patience
Chesterfield, Virginia, United States · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Toll Collector working onsite in Richmond, VA, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have s…
Skills: Cash Handling, Customer Service, Vehicle Classification, Computerized Systems, Reporting
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Russian-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of …
Skills: Bilingual English and Russian, Customer Service, Healthcare Benefit Navigation, Empathy, Patience
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Mandarin-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of…
Skills: Bilingual English and Mandarin, Customer Service, Healthcare Benefit Navigation, Empathy, Patience
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Tagalog-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of …
Skills: Bilingual English and Tagalog, Customer Service, Healthcare Benefit Navigation, Empathy, Patience
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Vietnamese-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part …
Skills: Bilingual English and Vietnamese, Customer Service, Healthcare Benefit Navigation, Empathy, Patience
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Hmong-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of br…
Skills: Bilingual English and Hmong, Customer Service, Healthcare Benefit Navigation, Empathy, Patience
McClellan Place, California, United States · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. #experienceTTEC…
Skills: Customer Service, Research, Communication, Computer Literacy, Problem Solving
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Spanish-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of …
Skills: Bilingual English and Spanish, Customer Service, Healthcare Benefit Knowledge, Empathy, Patience
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Cantonese-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part o…
Skills: English Fluency, Cantonese Fluency, Customer Service, Healthcare Benefit Navigation, Empathy
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Armenian-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of…
Skills: Bilingual Armenian, English Proficiency, Customer Service, Healthcare Benefits Knowledge, Empathy
McClellan Place, California, United States · Remote Solely
Your potential has a place here with TTEC’s award winning employment experience. As a Laotian-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of …
Skills: Bilingual English, Bilingual Laotian, Customer Service, Healthcare Benefit Navigation, Empathy
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Handle escalated and complex healthcare-related customer calls with empathy and professionalism. Conduct research to resolve issues regarding diagnostic imaging, life care solutions, and biomedical services.
Requires a Matric/NQF Level 4 qualification and South African citizenship or permanent residency. Candidates must possess strong interpersonal skills, basic computer proficiency, and the ability to work night shifts.
Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!
What You’ll Do
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
