Melbourne, Florida, United States · Remote OK
Technical Service Representative II At Percepta, we bring first-class service across each market we support. As a Technical Service Representative II in Melbourne, Florida, you’ll be a part of creating and delivering ama…
Skills: Claims processing, Automotive mechanical knowledge, Analytical skills, Problem-solving, Time management
Athens, Attica, Greece · On-site
Bringing smiles is what we do at TTEC… for you and the customer. As a Sales Trainer working onsite in Athens, Greece, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTE…
Skills: Sales training, Adult learning, Coaching, Mentoring, Training facilitation
Melbourne, Victoria, Australia · On-site
Join our team as a Customer Service Representative – Outbound and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! What We Offer: Vibrant Cult…
Skills: Customer service, Outbound sales, Call centre operations, Communication, Lead generation
Melbourne, Florida, United States · On-site
This position is fully on-site in Melbourne, Florida At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and deliver…
Skills: Customer Service, Relationship Building, Communication Skills, Automotive Knowledge, Conflict Resolution
Melbourne, Florida, United States · Remote OK
We bring first-class service across each market we support. As a French Bilingual Customer Experience Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfac…
Skills: Customer Service, Bilingual French, Relationship Building, Communication Skills, Conflict Resolution
Cainta, Rizal, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Learning & Development working onsite in Cainta site, you’ll be a part of bringing humanity to business. #experienceTTEC Our…
Skills: Training management, Curriculum development, Blended learning, Project management, Leadership
Mumbai, Maharashtra, India · Remote OK
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Corporate Development Associate you’ll be a part of bringing humanity to business. #ExperienceTTEC What You’ll…
Skills: Corporate Development, Financial Modeling, Valuation Models, M&A Lifecycle, Due Diligence
Pampanga, Philippines · Remote Solely
Your potential has a place here with TTEC’s award-winning employment experience. As Benefits Analyst working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our e…
Skills: Benefits administration, Wellness program development, Mental health initiatives, Disease management, Project management
Quezon City, Metro Manila, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in UP Technohub, Quezon City, you’ll be a part of bringing humanity to business. #exper…
Skills: Customer Service, Communication Skills, Problem Solving, Computer Literacy, Product Knowledge
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
Senior Information Security Engineer TTEC is a pioneer in customer experience, engagement and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and …
Skills: Information security, Supplier risk management, Compliance management, PCI DSS, SOC 2
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
Senior Information Security Engineer TTEC is a pioneer in customer experience, engagement and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and …
Skills: Information security, Supplier risk management, Compliance management, PCI DSS, SOC 2
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As a Consumer Marketing Consultant in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjo…
Skills: Customer Service, Sales, Marketing, Problem-solving, Active Listening
Cainta, Rizal, Philippines · Hybrid
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Reporting Analyst working hybrid as needed by the business in Metro Manila, Philippines, you’ll be a part of bringing humanity …
Skills: Operational data analysis, Automation deployment, Financial impact analysis, Performance reporting, Workforce management
Quezon City, Metro Manila, Philippines · Remote OK
TTEC Digital is seeking a versatile Project Manager / Business Analyst to help drive technology initiatives that improve how our teams work, make decisions, and deliver services. This role partners across IT, Finance, Op…
Skills: Project management, Business analysis, Change management, Release coordination, Governance facilitation
Montreal, Quebec, Canada · Remote Solely
Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative – Overnight shift, working remotely in Canada, you'll be a part of bringing humanity to business. #exp…
Skills: Customer service, Communication, CRM platforms, Computer literacy, Problem solving
Lipa, Batangas, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanit…
Skills: Team leadership, Coaching, Performance management, Customer service, Conflict resolution
Quezon City, Metro Manila, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As an Associate Recruiter working onsite in Novaliches, Quezon City, Philippines, you’ll be a part of bringing humanity to business. #exper…
Skills: Recruitment, High-volume hiring, Candidate screening, Behavioral interviewing, Taleo
Melbourne, Florida, United States · Hybrid
At Percepta, we bring first-class service across each market we support. As an Outbound Contact Specialist in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoy…
Skills: Customer Service, Outbound Sales, Communication Skills, Problem-solving, Active Listening
Austin, Texas, United States · Remote Solely
$120k–$140k/yr
Your potential has a place here with TTEC’s award-winning employment experience. As an Incident Response Manager working remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC Our…
Skills: Incident Response, Cybersecurity, Leadership, EDR, SIEM
Louisiana, United States · Remote Solely
Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Healthcare Insurance Agent working remotely in Louisiana or Minnesota, you’ll be a part of bringing humanity to business. #ex…
Skills: Customer Service, Sales, Health Insurance, Active Listening, Computer Navigation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Technical Service Representative II is responsible for reviewing, approving, or denying dealership claims based on policy guidelines. They also provide support to the hotline, manage manual payment eligibility, and identify process improvements.
Candidates must have a high school diploma or equivalent and a mechanical automotive background. Strong analytical, communication, and organizational skills are required to effectively manage claims and interact with stakeholders.
Technical Service Representative II
At Percepta, we bring first-class service across each market we support. As a Technical Service Representative II in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of participating dealerships. Claims are received through a variety of sources.
What You’ll Be Doing
· Review claims received in assigned sort groups via Company's claim payment system (OWS) to determine if claim meetspolicy guidelines.
o If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer.
o If claim fails to meet policy, communicate the rationale for why a claim will be denied or adjusted to the dealership.
· Analyze claims that require manual payment to determine eligibility.
o Exercise sound judgment in balancing policy and dealer satisfaction when making determination to pay or reject.
o Recognize system issues and forward to OWS team or leadership for system correction
· Analyze various claims reports to determine if claims are valid. Communicate any claim charge backs to dealer based on business rules.
· Assist the hotline with questions and concerns regarding program guidelines
· Provide backup support to Prior Approval operations when needed
· Identify process improvements and best practices as needed
· Complete additional tasks and projects as assigned
What You Bring to the Role
· High School diploma or equivalent required. Some college coursework desired.
· Mechanical automotive background required
· Familiarity with OASIS and ACESII is desired, but not required
· Excellent time management skills/organizational skills.
· Excellent written and verbal communication skills
· Effective analytical and problem-solving skills
· Attention to detail is required
· Displays professionalism and a positive attitude
· Ability to effectively communicate with customers, managers, and coworkers.
· Ability to multitask and prioritize assignments
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
LI-Remote
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
