Onze organisatie Technogym inspireert dagelijks 70 miljoen gebruikers om te trainen met behulp van onze innovatieve en boeiende oplossingen voor fitness, sport en gezondheid. Door de wellness levensstijl van lichaamsbewe…
Skills: Customer Service, Technical Troubleshooting, Salesforce, CRM, Dutch Language
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: Accounting, Relationship skills, Teamwork, Digital literacy, Proactivity
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: Telesales, Customer Relationship Management, Negotiation, Lead Generation, B2C Sales
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: Sales, Account Management, Business Development, CRM, Salesforce
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: Sales, Account Management, Business Development, CRM, Salesforce
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: B2B Sales, Lead Generation, CRM Management, Relationship Building, Salesforce
Royal Leamington Spa, England, United Kingdom · On-site
Mid level
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Royal Leamington Spa, England, United Kingdom · On-site
Mid level
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also i…
Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also i…
Skills: Logistics operations, 3PL management, Warehouse management, Inventory control, SAP
Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also i…
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: Customer Success, Account Management, Digital Sales, SaaS, Pipeline Management
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: ERP Management, Project Management, Business Process Optimization, Stakeholder Management, Data Governance
Dubai, Dubai Emirate, United Arab Emirates · On-site
Mid level
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Royal Leamington Spa, England, United Kingdom · On-site
Mid level
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Royal Leamington Spa, England, United Kingdom · On-site
Mid level
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive m…
Skills: Customer success, Digital sales, Account management, SaaS, Pipeline management
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$38k–$48k/yr
Full-time
Bonus Scheme, Onboarding Program, Access To Advanced Fitness Equipment Showroom
Posted 13d ago
~40 hrs/week
Dutch
Responsibilities
Provide professional technical support for fitness equipment and the Mywellness Ecosystem via phone, email, and WhatsApp. Analyze technical issues, document cases in Salesforce, and coordinate with service technicians and sales teams to ensure premium customer service.
Requirements
Seeking a service-oriented professional with a natural affinity for technology and experience in helpdesk or customer support roles. Fluency in Dutch and English is required, with proficiency in Salesforce and a passion for a healthy lifestyle preferred.
Full job description
Onze organisatie
Technogym inspireert dagelijks 70 miljoen gebruikers om te trainen met behulp van onze innovatieve en boeiende oplossingen voor fitness, sport en gezondheid. Door de wellness levensstijl van lichaamsbeweging, een gebalanceerd dieet en een positieve mentale benadering te bevorderen, is Technogym snel uitgegroeid tot een succesverhaal met meer dan 2.800 werknemers op 16 vestigingen, uitbreidend naar meer dan 100 landen, en is geselecteerd als officiële leverancier voor 10 edities van de Olympische Spelen - van Sydney 2000 tot Milaan Cortina 2026.
Als je een teamspeler bent met sterke relationele vaardigheden, een internationale benadering en graag je energie investeert in het verwezenlijken van dromen, dan heb je de juiste spirit om Technogym te komen versterken! Je past natuurlijk bij onze cultuur als je regelmatig sport en een gezonde levensstijl leidt, proactief, vastberaden en digitaal vaardig bent. Beweeg met ons voor een betere wereld!
Jouw rol en impact
Ben jij communicatief sterk en krijg je energie van het helpen van klanten? Dan is deze rol bij Technogym jou op het lijf geschreven.
Als Technical Helpdesk Specialist ben jij een cruciale schakel binnen onze serviceorganisatie. Jij zorgt ervoor dat klanten snel, professioneel en met vertrouwen geholpen worden bij technische stroingen en serviceaanvragen rond onze fitnessapparatuur en het Mywellness Ecosysteem.
Je hebt dagelijks intensief contact met klanten via telefoon, e-mail en WhatsApp en werkt nauw samen met het team van service monteurs en sales om onze klanten een premium serive te bieden. Het doel van jouw rol is het leveren van een hoogwaardige, efficiënte en klantgerichte service-ervaring, waarbij klanten zich gehoord voelen en snel en correct geholpen worden.
Klanten begeleiden bij storingen en serviceaanvragen
Technische problemen analyseren en gericht doorvragen
Bepalen of je het probleem zelf oplost of doorzet naar een monteur
Correct documenteren en overdragen van cases
Proactief opvolgen van lopende dossiers
Nauwkeurige registratie in Salesforce
Samenwerken met service monteurs, sales en andere stakeholders
Over jou
Jij bent een communicatief sterke en servicegerichte professional die energie haalt uit klantcontact. Je voelt je comfortabel in een dynamische omgeving waarin je snel moet schakelen en prioriteiten moet stellen. Met jouw empathisch vermogen en oplossingsgerichte mindset weet je klanten professioneel te begeleiden, ook wanneer de druk oploopt. Je bent nieuwsgierig, leergierig en hebt een natuurlijke affiniteit met techniek en digitale oplossingen. Je bent een echte teamspeler die verantwoordelijkheid neemt en altijd streeft naar de beste klantbeleving.
Ervaring in een helpdesk-, support- of klantenservicefunctie is een pré
Affiniteit met fitnessapparatuur, software of digitale cloud oplossingen
Bereidheid om basiskennis op te doen van cloud- en digitale systemen
Ervaring met CRM, bijvoorkeur Salesforce
Uitstekende beheersing in het Nederlands en Engels (mondeling en schriftelijk), Frans is een pré.
Sterke communicatieve en sociale vaardigheden
Stressbestendig en gestructureerd
Proactief en leergierig
Woonachtig in (de omgeving van) Capelle aan den IJssel
Wat kun je van ons verwachten?
Je komt te werken in een sportieve en professionele omgeving bij een wereldwijd premium merk in fitness en wellness. Een werkgever waar je energie van krijgt en waar je écht trots op kunt zijn.
Voor deze rol bieden we een bruto jaarsalaris tussen €38.000 en €48.000, afhankelijk van jouw ervaring, technische vaardigheden en verantwoordelijkheden. Daarbovenop profiteer je van een aantrekkelijke bonusregeling.
Natuurlijk zorgen we dat jij goed van start kunt gaan. Je krijgt een fijne onboarding en alle materialen die je nodig hebt om je werk succesvol te doen. Daarnaast kun je gebruik maken van onze inspirerende showroom, uitgerust met de nieuwste en meest geavanceerde fitnessapparatuur.
Kortom: een uitdagende rol binnen een energieke werkomgeving, met volop mogelijkheden om jezelf te ontwikkelen.
Technogym is een werkgever die gelijke kansen biedt
We zijn een werkgever die gelijke kansen biedt en diversiteit waardeert binnen ons bedrijf. We verwelkomen sollicitaties van alle leden van de samenleving ongeacht leeftijd, geslacht, seksuele geaardheid, ras, religie of overtuiging. Ontdek jouw potentieel met een carrière bij Technogym, waar werken betekent houden van wat jij doet, uitdagingen aangaan, leren van anderen, een visie delen en deze werkelijkheid maken.
Related keywords
Technical HelpdeskMywellness EcosystemSalesforceCRMFitness EquipmentCloud SolutionsCustomer ExperienceTechnical SupportWellnessDigital Systems
The Wellness Company, a company that has helped to develop the hedonistic concept of "fitness" into a true lifestyle.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
1983
Headquarters
Cesena, FC
LinkedIn followers
267,538
Technogym, the Wellness Company is world leader in designing and manufacturing fitness equipment. We provide customised solutions to private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more.
Technogym embodies the philosophy of Wellness, which calls for a balanced lifestyle through regular exercise, healthy eating and a positive mental attitude.
The company was founded in 1983 by wellness visionary Nerio Alessandri, who designed the first piece of Technogym equipment in his garage in Cesena, Italy. Since then the company has grown to become one of the world's leading manufacturers of state-of-the-art fitness equipment, renowned for its timeless Italian design and innovative technology.
With over 2,500 employees across branches in Europe, America, Asia, Middle East and Australia, Technogym exports 90% of its production to 100 countries. Every day, over 70 million people train with Technogym equipment in more than 100,000 Wellness Centres and 500,000 homes all over the world.
Technogym has been the Official Supplier of the last 9 editions of the OIympic Games - from Sydney 2000 to Paris 2024.
Its dedication and state-of-the-art solutions conquered many top-level athletes and sports teams from tennis star Rafael Nadal to Ferrari Formula 1, from Juventus football club to Luna Rossa sailing team. But the endeavour never stops since its mission is, today like 40 years ago, to put Wellness into everybody’s house helping them to live a healthier life.
Offices: Via Calcinaro, 2861, Cesena, FC 47521, IT · Via Durini, 1, Milano, Lombardia 20122, IT · Calle de Claudio Coello, 77, Madrid, Madrid 28001, ES · 20, Rue Rouget de Lisle, Issy-les-Moulineaux, Ile-de-France 92130, FR · Jumeirah Road 362, Dubai, AE
Activity and exercise tracking software solutionsEnd-to-end Wellness solutions and servicesPremium home and commercial fitness equipmentInterior design and customisation of wellness spacesFitness facility management softwaresportand wellness companyHealth CareFitnessMarketing
The Wellness Company, a company that has helped to develop the hedonistic concept of "fitness" into a true lifestyle.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
1983
Headquarters
Cesena, FC
LinkedIn followers
267,538
Technogym, the Wellness Company is world leader in designing and manufacturing fitness equipment. We provide customised solutions to private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more.
Technogym embodies the philosophy of Wellness, which calls for a balanced lifestyle through regular exercise, healthy eating and a positive mental attitude.
The company was founded in 1983 by wellness visionary Nerio Alessandri, who designed the first piece of Technogym equipment in his garage in Cesena, Italy. Since then the company has grown to become one of the world's leading manufacturers of state-of-the-art fitness equipment, renowned for its timeless Italian design and innovative technology.
With over 2,500 employees across branches in Europe, America, Asia, Middle East and Australia, Technogym exports 90% of its production to 100 countries. Every day, over 70 million people train with Technogym equipment in more than 100,000 Wellness Centres and 500,000 homes all over the world.
Technogym has been the Official Supplier of the last 9 editions of the OIympic Games - from Sydney 2000 to Paris 2024.
Its dedication and state-of-the-art solutions conquered many top-level athletes and sports teams from tennis star Rafael Nadal to Ferrari Formula 1, from Juventus football club to Luna Rossa sailing team. But the endeavour never stops since its mission is, today like 40 years ago, to put Wellness into everybody’s house helping them to live a healthier life.
Offices: Via Calcinaro, 2861, Cesena, FC 47521, IT · Via Durini, 1, Milano, Lombardia 20122, IT · Calle de Claudio Coello, 77, Madrid, Madrid 28001, ES · 20, Rue Rouget de Lisle, Issy-les-Moulineaux, Ile-de-France 92130, FR · Jumeirah Road 362, Dubai, AE
Activity and exercise tracking software solutionsEnd-to-end Wellness solutions and servicesPremium home and commercial fitness equipmentInterior design and customisation of wellness spacesFitness facility management softwaresportand wellness companyHealth CareFitnessMarketing