Barranquilla, Tolima, Colombia · On-site
Descripción de la empresa Inteligencia Artificial. Automatización. Ingeniería en la nube. Analítica avanzada. Para los líderes empresariales, estos son factores clave de éxito. Para nosotros, son el núcleo de nuestra exp…
Skills: Customer Service, Cross-selling, Technical Support, Customer Retention, Active Listening
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Company Description Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwi…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Barranquilla, Tolima, Colombia · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: API Integration, ETL Processes, SQL, Data Mapping, Scripting Languages
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: API Integration, ETL Processes, SQL, Data Mapping, Scripting Languages
Varna, Varna, Bulgaria · On-site
$1k–$2k/mo
Company Description Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients'…
Skills: Romanian Language, English Language, Customer Support, CRM Systems, Written Communication
Varna, Varna, Bulgaria · On-site
Company Description About us! Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to ou…
Skills: Portuguese Language, English Language, Customer Support, CRM Systems, Written Communication
Varna, Varna, Bulgaria · On-site
Unternehmensbeschreibung Quality is what transforms good work into excellence. If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step. A…
Skills: Quality Assurance, Customer Support, German Fluency, English Fluency, Root Cause Analysis
Sofia, Sofiya, Bulgaria · Hybrid
Company Description Sutherland – Werden Sie Teil unseres Phone-Sales-Teams in Sofia und gestalten Sie die Zukunft des Kundenservice! Sutherland ist ein weltweit führendes Unternehmen im Bereich Customer Experience Manage…
Skills: German C1, Telesales, Customer Service, Communication Skills, Persuasion Skills
Kingston, Jamaica · On-site
Company Description Sutherland is seeking a motivated and passionate person to join us as Banking & Retail Customer Service Associates. We are a group of driven and hard-working individuals. If you are looking to build a…
Skills: Customer Service, Inbound Call Handling, Problem Solving, Verbal Communication, Written Communication
Kingston, Jamaica · On-site
Company Description Sutherland is seeking a motivated and passionate person to join us as Banking & Retail Customer Service Associates. We are a group of driven and hard-working individuals. If you are looking to build a…
Skills: Customer Service, Inbound Call Handling, Problem Solving, Written Communication, Verbal Communication
Chennai, Tamil Nadu, India · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: US Payroll, Payroll Tax, Benefits Administration, Compensation Management, Compliance Management
Tarlac City, Tarlac, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Outbound Sales, Operations Management, People Management, Performance Management, Data Analysis
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
Portmore, Jamaica · On-site
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Skills: Customer Service, Technical Troubleshooting, Problem Solving, Verbal Communication, Written Communication
Portmore, Jamaica · On-site
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Skills: Customer Service, Technical Troubleshooting, Problem Solving, Verbal Communication, Written Communication
Taguig, Metro Manila, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Workforce Management, Genesys, Scheduling, Resource Planning, Contact Center Metrics
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Customer Service, Verbal Communication, Written Communication, Multi-tasking, CRM Applications
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Customer Service, Verbal Communication, Written Communication, Multi-tasking, CRM Applications
Varna, Varna, Bulgaria · On-site
Company Description Join our modern office in Varna, centrally located and designed to foster teamwork, innovation, and personal growth! About Us For more than 37 years, Sutherland has been a global leader in Customer Ex…
Skills: German Language Proficiency, English Language Proficiency, Customer Service, Written Communication, Verbal Communication
Barranquilla, Tolima, Colombia • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage customer inquiries, cross-sales, and basic technical support for a telecommunications campaign. Focus on customer retention, handling objections, and meeting quality and productivity SLAs.
Requires a completed high school diploma and excellent communication skills. Candidates must be able to multitask across multiple systems and possess logical thinking for problem resolution.
Inteligencia Artificial. Automatización. Ingeniería en la nube. Analítica avanzada.
Para los líderes empresariales, estos son factores clave de éxito. Para nosotros, son el núcleo de nuestra experiencia.
Trabajamos con marcas icónicas a nivel global, a las que ofrecemos una propuesta de valor única, basada en tecnología líder en el mercado y excelencia en procesos de negocio.
Hemos desarrollado más de 200 innovaciones únicas, respaldadas por diversas patentes en inteligencia artificial y otras tecnologías críticas. A través de nuestras plataformas y soluciones avanzadas, impulsamos la transformación digital, optimizamos operaciones clave, reinventamos experiencias y desarrollamos nuevas soluciones, todo bajo un modelo integral “as a service”.
Para cada organización, generamos nuevas oportunidades para su negocio, su talento y sus clientes. Adaptamos metodologías probadas y ágiles a su ADN, integrando la experiencia humana con la inteligencia artificial para crear una verdadera sinergia digital. Esto permite desbloquear nuevas capacidades, lograr resultados transformadores y construir relaciones sostenibles en el tiempo.
Sutherland
Impulsando el rendimiento digital. Entregando resultados medibles.
Buscamos un Representante de Servicio al Cliente responsable de gestionar ventas cruzadas, atención al cliente, soporte técnico básico y retención de clientes para una campaña de telecomunicaciones, siguiendo las guías del cliente.
Requerido:
🎓 Bachillerato culminado.
🌍 Excelentes habilidades de comunicación verbal y escrita
💻 Capacidad para realizar multitarea y manejar múltiples sistemas
🧠 Habilidades de escucha activa y comprensión del cliente
🔍 Pensamiento lógico para análisis y resolución de problemas
⌨️ Manejo básico de herramientas tecnológicas (CRM, correo, sistemas internos)
💬 Comunicación: Expresión clara, profesional y efectiva
🤝 Empatía: Comprender y responder a las necesidades del cliente
✅ Responsabilidad: Asumir los casos hasta su resolución
⏳ Gestión del tiempo: Organización y cumplimiento de metas y SLA
🧩 Resolución de problemas: Identificación y solución eficiente de incidencias
🔄 Adaptabilidad: Manejo efectivo en entornos dinámicos y cambiantes
⚖️ Resolución de conflictos: Manejo profesional de situaciones difíciles
🎯 Compromiso con la calidad: Enfoque en métricas y estándares de servicio
All your information will be kept confidential according to EEO guidelines.
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
