Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Senior$330M raised
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Senior$330M raised
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Company Description Sutherland is a global leader in digital transformation and customer experience management, helping some of the world’s most recognized brands connect with their customers in meaningful ways. With ove…
Skills: Customer Service, Sales, Retention, Technical Support, English Proficiency
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Company Description At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to wo…
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: English Communication, Customer Service, Troubleshooting, Sales, Cross-selling
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Entry level$330M raised
Company Description Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought…
Company Description Sutherland is a global leader in digital transformation, helping some of the world's biggest brands succeed through Artificial Intelligence (AI), Automation, Cloud Engineering, and Advanced Analytics.…
Skills: English Proficiency, Communication Skills, Interpersonal Skills, Problem Solving, Customer Service
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Mid level$330M raised
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Skills: Business Analysis, Technical Design, Product Configuration, Data Mapping, Microsoft Excel
Senior Retail Licensing & Regulatory Specialist (Chesapeake, VA Onsite)
Chesapeake, Virginia, United States · On-site
Senior$330M raised
Company Description About Sutherland: Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. Wi…
Skills: Multi-jurisdiction License Management, Regulatory Compliance, Alcoholic Beverage Control (ABC) Licensing, Health Department Permits, Hazardous Materials Licensing
Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ cu…
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Real Time Analysis, Queue Monitoring, WFM Tools, MS Excel, Reporting
Al Khobar, Eastern Province, Saudi Arabia · On-site
Senior+$330M raised
Company Description Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For…
Al Khobar, Eastern Province, Saudi Arabia · On-site
Senior+$330M raised
Company Description Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For…
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: .Net Core, Asp.Net Framework, Razor/Mvc, Sql Server, Azure Cloud
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and cus…
Skills: Quality Assurance, Call Center Operations, Data Analysis, Performance Metrics, Coaching
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Communication
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
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Full-time
bachelor degree, postgraduate degree, professional certificate
Onboarding Program, Professional Growth Opportunities
Posted 49d ago
~40 hrs/week
Responsibilities
Responsible for the end-to-end planning and control of IT projects to ensure delivery on time, within budget, and with required quality. This includes managing scope, risks, stakeholders, and acting as a trusted adviser for clients to maximize ROI.
Requirements
Requires a minimum of 5 years of experience as a Project Manager leading teams in a matrix environment, specifically within consulting or software organizations. Candidates must have advanced English proficiency and experience managing the full software development life cycle (SDLC).
Full job description
Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 39 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description
Sutherland is looking for Project Managers who want to benefit from a great Onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest IT Solutions multinationals in the world, NICE Software Solutions. The Project Manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. Lead activities to foresee risks and issues and create the required mitigation plans. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Main Responsibilities and Deliverables:
End-to-end management of a project or program of projects including:
Manage all phases of project – Initiation, Planning, Execution, Monitor and Control and Closing
Effective use of NICE project management methodology, processes, tools, techniques and templates. In doing so, define project tasks and prepare project plans. Monitor, manage, and communicate project progress. Manage project scope and scope changes. Manage & motivate the team assigned to the project. Provide feedback regarding their performances.
Being the single point of contact for assigned projects and represent NICE or Business Unit in internal and external /customer forums by providing effective communication. Act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long rang plans for leveraging the solution and maximizing the ROI.
Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues
Report on Status of project to internal and external stakeholders accurately on agreed frequency
Manage project related revenue and revenue forecast. Keep management systems updated to reflect revenue forecasting.
Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.
Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project Management at NICE
Qualifications
Our most successful candidates will have:
Advanced English proficiency (B2 or Higher)
Minimum of 5 Years of current proven experience as a PM leading teams and manage people in a matrix environment. Experience with international clients is required.
Experience working as a project manager for a consulting or software organization or similar delivering solutions to external clients.
Experience managing the full software SDLC as a project manager, including discovery, design and development of custom solutions
Proven Ability to manage complex and dynamic projects for external customers.
Proven Ability to manage large and simultaneity projects.
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1986
Headquarters
Pittsford (Rochester), NY
LinkedIn followers
1,305,974
Total funding
$330M
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
IT ServicesTechnologyHealthcareBanking and Financial ServicesInsuranceTravel & EntertainmentTelecomsoftware as a serviceGoogle CloudProcess Consulting
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1986
Headquarters
Pittsford (Rochester), NY
LinkedIn followers
1,305,974
Total funding
$330M
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
IT ServicesTechnologyHealthcareBanking and Financial ServicesInsuranceTravel & EntertainmentTelecomsoftware as a serviceGoogle CloudProcess Consulting