Barranquilla, Tolima, Colombia · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Barranquilla, Tolima, Colombia · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Company Description Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwi…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Technical Account Management, Stakeholder Management, Escalation Management, Incident Management, Service Delivery
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Technical Account Management, Customer Success, Stakeholder Management, Escalation Management, Incident Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Java, Python, SQL, PL/SQL, PostgreSQL
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Java, Python, SQL, PL/SQL, PostgreSQL
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Company Description Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwi…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Bengaluru, Karnataka, India · On-site
Job Description We are seeking a Director of Service Delivery Management to join our team in Bengaluru, India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations, e…
Skills: Service Delivery Management, Strategic Planning, IT Service Management, Stakeholder Management, Budget Management
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Quality Analysis, Customer Experience, Data Analysis, Coaching, Root Cause Analysis
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Training Facilitation, Coaching, Customer Service, TNI Analysis, MS Office
Portmore, Jamaica · On-site
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Accounts Payable, Invoice Processing, Reimbursements, Customer Service, Problem Solving
Moncton, New Brunswick, Canada · Remote Solely
Company Description $20.00/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) Medical, dental and vision benefitsAdvancement opportunities – 80% of our frontline leaders…
Skills: Bilingual French and English, Program Coordination, Administrative Support, Customer Service, Microsoft Outlook
Hyderabad, Telangana, India · On-site
Company Description At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to wo…
Skills: C#.NET, .NET Core, ASP.NET Core Web APIs, Entity Framework, Relational Databases
Hyderabad, Telangana, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Oracle EBS Data Conversion Developer who will play a key role in driving our continued product growth and innovation. If you are loo…
Skills: Oracle EBS R12, Data Conversion, SQL, PL/SQL, Oracle Forms
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Project Management, SDLC, Scope Management, Budget Management, Risk Management
Kingston, Jamaica · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Debt Collection, Payment Negotiation, Customer Service, Zendesk, Asana
Barranquilla, Tolima, Colombia · On-site
Company Description Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwi…
Skills: English Communication, Customer Support, Problem Solving, Multitasking, CRM Tools
Barranquilla, Tolima, Colombia · On-site
Descripción de la empresa Inteligencia Artificial. Automatización. Ingeniería en la nube. Analítica avanzada. Para los líderes empresariales, estos son factores clave de éxito. Para nosotros, son el núcleo de nuestra exp…
Skills: Customer Service, Cross-selling, Technical Support, Customer Retention, Active Listening
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Descripción de la empresa Inteligencia Artificial. Automatización. Ingeniería en la nube. Analítica avanzada. Para los líderes empresariales, estos son factores clave de éxito. Para nosotros, son el núcleo de nuestra exp…
Skills: Customer Service, Cross-selling, Technical Support, Customer Retention, Active Listening
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Provide friendly and efficient customer support via phone, chat, or email while meeting performance goals. Handle inbound and outbound communications and take ownership of customer issues until resolution.
Requires a minimum of B2+ English communication skills and a high school diploma or equivalent. Candidates must be proficient in basic computer skills and possess a customer-focused mindset.
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
Core Competencies:
💬 Communication: Clear, professional, and empathetic interaction
🤝 Empathy: Ability to understand and respond to customer needs
✅ Ownership: Taking responsibility for issues until resolution
⏳ Time Management: Prioritizing tasks and meeting deadlines
🧩 Problem Solving: Identifying solutions in a timely and effective manner
🔄 Adaptability: Thriving in a fast-paced and changing environment
All your information will be kept confidential according to EEO guidelines.
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
