Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Alexandria, Alexandria, Egypt · On-site
Company Description Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for …
Skills: English Fluency, Italian Fluency, Customer Service, Customer Support, Customer Satisfaction
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Sales, Upselling, Persuasion, Closing Deals
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Sales Experience, Interpersonal Skills, Communication, Relationship Building, Complaint Handling
New Cairo City, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Customer Service, Customer Support, Customer Experience, Communication, Interpersonal Skills
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. …
Skills: English Proficiency, Problem Solving, Customer Service, Communication, Account Management
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. …
Skills: Customer Service, Sales, English Proficiency, Account Management, Communication
Mandaluyong, Metro Manila, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: IT Technical Support, Cloud Engineering, Artificial Intelligence, Automation, Advanced Analytics
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Customer Service, Customer Support, Customer Satisfaction, Interpersonal Skills, Communication
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Customer Service, Communication Skills, Problem Solving, Active Listening, English Fluency
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Customer Service, Communication, Problem Solving, Listening Skills, English Fluency
Alexandria, Alexandria, Egypt · Hybrid
Company Description Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineeri…
Skills: English Fluency, Customer Service, Communication Skills, Sales, Problem Solving
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
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The role involves delivering exceptional customer support by addressing inquiries and resolving issues to maintain high satisfaction levels. Responsibilities include handling customer interactions with empathy and providing tailored solutions through professional communication.
Candidates must be fluent in English (B2/C1 level) and possess strong customer service and problem-solving skills. Flexibility to work night and overnight shifts is essential, and experience with CRM tools is a plus.
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.
This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
🚀 We’re Hiring Talented People! 🌟
Fresh Grads & Dropouts are welcome to apply! 🎓
🔑 What we’re looking for:
✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
✅ Strong skills in Customer Service & Customer Support 🤝
✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
✅ Problem-solving, active listening, & attention to detail 👂💡
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️
✅ Flexibility with night & overnight shifts is essential 🌙
✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬
💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟
All your information will be kept confidential according to EEO guidelines.
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
