Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Customer Experience, English Communication, Analytical Skills, Typing Skills, Email Support
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Customer Experience, English Communication, Analytical Skills, Typing Skills, Email Support
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Customer Experience, English Communication, Analytical Skills, Typing Skills, Email Support
Unternehmensbeschreibung Gegründet 1986 in den USA, Sutherland ist ein globales Unternehmen, welches im Bereich Business Process Outsourcing tätig ist. Sutherland Kosovo wurde im November 2017 in Prishtina eröffnet und b…
Skills: German Language Proficiency, Customer Support, Communication Skills, Empathy, Decision Making
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Skills: German Language Proficiency, Customer Support, Communication Skills, Empathy, Decision Making
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Disability and Leave Services Associate - Contract Opportunity
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Full-time
bachelor degree, postgraduate degree
Posted 24d ago
~40 hrs/week
Responsibilities
Deliver outstanding customer experience by resolving inquiries via calls, email, chat, and social media. Ensure all customer questions are answered timely while meeting productivity and satisfaction goals.
Requirements
Requires a full-time undergraduate or postgraduate degree, with 2025 graduates eligible to apply. Candidates must possess excellent English communication skills and the flexibility to work night shifts.
Full job description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland Unlocking digital performance. Delivering measurable results.
Job Description
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies
Completing upskilling & e-courses mandated by each program
Attending coaching sessions & ensure feedback is implemented
100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage
Qualifications
Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
Other Additional Skills required:
Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office
Additional Information
Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to
Related keywords
Customer SatisfactionSLAContact CenterDigital TransformationData SecurityUpskillingCustomer ExperienceBusiness Process Excellence
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1986
Headquarters
Pittsford (Rochester), NY
LinkedIn followers
1,307,891
Total funding
$330M
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
IT ServicesTechnologyHealthcareBanking and Financial ServicesInsuranceTravel & EntertainmentTelecomsoftware as a serviceGoogle CloudProcess Consulting
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1986
Headquarters
Pittsford (Rochester), NY
LinkedIn followers
1,307,891
Total funding
$330M
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
IT ServicesTechnologyHealthcareBanking and Financial ServicesInsuranceTravel & EntertainmentTelecomsoftware as a serviceGoogle CloudProcess Consulting