Alexandria, Alexandria, Egypt · On-site
Description de l'entreprise Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier bra…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Bengaluru, Karnataka, India · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Enterprise Storage, SAN, NAS, FC, iSCSI
Hyderabad, Telangana, India · On-site
Company Description Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years o…
Skills: Cloud Security Architecture, Enterprise Security, Identity & Access Management, SIEM/SOAR, SOC Modernization
Mumbai City, Maharashtra, India · On-site
Company Description Sutherland is a global leader in business and digital transformation. Over the last 38 years, we have partnered with some of the most respected and future-forward companies to drive revenue growth, bo…
Skills: Customer Service, Inbound Call Handling, Verbal Communication, Written Communication, Multi-tasking
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Manila, Metro Manila, Philippines · On-site
Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Quality Director. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and a…
Skills: Leadership, Quality Management, Six Sigma, Lean, Kaizen
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Hyderabad, Telangana, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Senior Mobile Developer who will play a key role in driving our continued product growth and innovation. If you are looking to build…
Skills: Android Development, Xamarin, .NET MAUI, React Native, Flutter
Hyderabad, Telangana, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Senior .NET Full-Stack Developer who will play a key role in driving our continued product growth and innovation. If you are looking…
Skills: .NET Framework, .NET Core, WPF, ASP.NET MVC 5, WCF
Hyderabad, Telangana, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Senior BI Engineer who will play a key role in driving our continued product growth and innovation. If you are looking to build a fu…
Skills: SSRS, SSIS, Tableau, SQL, ETL
Hyderabad, Telangana, India · On-site
Company Description Sutherland is seeking a reliable and technical person to join us as Embedded System Software Test Engineer who will play a key role in driving our continued product growth and innovation. If you are l…
Skills: Embedded Software Testing, Software Validation and Verification, RTOS, RT-Linux, ARM
Hyderabad, Telangana, India · On-site
Company Description Sutherland is seeking a reliable and technical person to join us as Embedded Software Developer (C++) who will play a key role in driving our continued product growth and innovation. If you are lookin…
Skills: C++, Embedded Systems, Multi-threading, RTOS, Linux
pune, Maharashtra, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Sr. Software Engineer - Devops who will play a key role in driving our continued product growth and innovation. If you are looking t…
Skills: Azure DevOps, CI/CD Pipelines, Infrastructure as Code, Terraform, ARM Templates
Hyderabad, Telangana, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Oracle Applications Developer who will play a key role in driving our continued product growth and innovation. If you are looking to…
Skills: Oracle E-Business Suite, SQL, PL/SQL, Oracle Forms, Oracle Reports
Hyderabad, Telangana, India · Hybrid
Company Description Sutherland is seeking a reliable and technical person to join us as Senior Oracle Applications Developer who will play a key role in driving our continued product growth and innovation. If you are loo…
Skills: Oracle E-Business Suite, SQL, PL/SQL, Oracle Forms, Oracle Reports
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Interpersonal Skills, Communication, Relationship Building, English Fluency, Customer Service
Varna, Varna, Bulgaria · On-site
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Skills: Portuguese Language, English Language, Customer Support, CRM Systems, Written Communication
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
Alexandria, Alexandria, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Customer Service, Customer Support, English Fluency, Problem Solving, Active Listening
Troy, Michigan, United States · On-site
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Skills: SAP BTP, SAP Integration Suite, SAP CPI, SAP PI/PO, SAP S/4HANA
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The role involves delivering exceptional customer support by addressing inquiries and resolving issues to maintain high satisfaction. Responsibilities include handling customer interactions with empathy and providing tailored solutions through professional phone etiquette.
Candidates must be fluent in English (B2/C1 level) and possess strong customer service and problem-solving skills. Flexibility to work night and overnight shifts is essential, and experience with CRM tools is a plus.
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.
This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
🚀 We’re Hiring Talented People! 🌟
Fresh Grads & Dropouts are welcome to apply! 🎓
🔑 What we’re looking for:
✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
✅ Strong skills in Customer Service & Customer Support 🤝
✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
✅ Problem-solving, active listening, & attention to detail 👂💡
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️
✅ Flexibility with night & overnight shifts is essential 🌙
✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬
💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟
Additional information
All your information will be kept confidential according to EEO guidelines.
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
