Sofia, Sofia-City, Bulgaria · On-site
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand,…
Skills: Spanish Language, English Language, Customer Communication, Risk Assessment, AML Compliance
Guildford, England, United Kingdom · On-site
$40k–$50k/yr
(Self-Employed, Commission Only) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Fie…
Skills: Field Sales, B2B Sales, Relationship Building, Problem Solving, Customer Acquisition
São Paulo, São Paulo, Brazil · Remote Solely
Vaga Agente de Suporte (Atender em Libras) Sobre nós A SumUp é uma empresa líder em tecnologia financeira que capacita pequenos empreendedores a prosperarem em um mundo digital. Mais de 4 milhões de negócios confiam na S…
Skills: Libras (Brazilian Sign Language), Customer Service, Technical Support, Communication, Teamwork
São Paulo, São Paulo, Brazil · On-site
Sobre o time O time de People Development da SumUp é responsável por criar e executar os programas de aprendizado e desenvolvimento que ajudam as nossas pessoas a crescer — do onboarding ao desenvolvimento de liderança. …
Skills: Organization, Attention to Detail, Google Workspace, Professional Communication, Proactivity
Boulder, Colorado, United States · On-site
$65k–$75k/yr
Merchant Retention Specialist ** El Paso, TX or Boulder, CO ** Office First Who you are: As our Merchant Retention Specialist, you’ll work directly with merchants who are at risk of canceling and help them find value in …
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Sofia, Sofia-City, Bulgaria · On-site
International Tax Lead Take a look at life in our Sofia office 👉 Sofia About the team SumUp's Finance Tax team sits at the heart of a fast-growing global fintech, managing direct tax and transfer pricing obligations acr…
Skills: International Tax, Permanent Establishment Monitoring, Pillar 2 / GloBE, Double Tax Treaties, EU Directives
São Paulo, São Paulo, Brazil · On-site
At SumUp, we believe small merchants are the heartbeat of our communities. By joining the Payments BR Tribe, you'll help shape solutions that directly solve merchants' everyday challenges and redefine how financial produ…
Skills: Go, Backend Development, System Architecture, AWS, SQL
Berlin, Germany · On-site
Team description The Click & Mortar team is responsible for growing SumUp's retail presence across Europe, working closely with key retailers, distributors, and sales agencies to put SumUp products in front of millions o…
Skills: Business Development, Key Account Management, Retail Sales, Negotiation, Joint Business Planning
Senhor do Bonfim, Bahia, Brazil · On-site
Executivo de Vendas Externas — SumUp Você gosta de estar na rua, criar conexões e ver seu esforço virar resultado? É isso que a gente faz aqui. No time de Vendas externas da SumUp, você trabalha com autonomia, constrói s…
Skills: External Sales, Field Sales, Prospecting, Consultative Selling, Portfolio Management
Senhor do Bonfim, Bahia, Brazil · On-site
Executivo de Vendas Externas — SumUp Você gosta de estar na rua, criar conexões e ver seu esforço virar resultado? É isso que a gente faz aqui. No time de Vendas externas da SumUp, você trabalha com autonomia, constrói s…
Skills: External Sales, Field Sales, Prospecting, Consultative Selling, Portfolio Management
London, England, United Kingdom · On-site
Talent Acquisition Partner (Sales Focused) 🕐 Fixed-term (1-year) contract · Full-time About SumUp We believe in the everyday hero — those who have the courage to follow their passion and the determination to realise the…
Skills: High-volume Sales Recruitment, Structured Hiring, Stakeholder Management, Data-driven Decision Making, Sourcing Plans
London, England, United Kingdom · On-site
$40k–$50k/yr
(Self-Employed, Commission Only) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Fie…
Skills: Field Sales, B2B Sales, Relationship Building, Problem Solving, Customer Acquisition
Dublin, Leinster, Ireland · On-site
Money Laundering Reporting Officer Check out our Dublin office About the team SumUp's Global AML Governance team is responsible for protecting the integrity of our financial crime framework across multiple regulated enti…
Skills: AML/CTF Programme Management, Suspicious Activity Reporting, Financial Crime Risk Management, Regulatory Liaison, Transaction Monitoring
London, England, United Kingdom · On-site
Tax Process and Operations Lead Finance | London About the team SumUp's Tax function sits at the heart of a business across more than 35 entities, meaning cash tax is now a material line item that the CFO, finance leader…
Skills: Tax Accounting, Financial Reporting, IAS 12, Deferred Tax Accounting, ETR Calculation
Berlin, Germany · On-site
Tax Process and Operations Lead About the team SumUp's Tax function sits at the heart of a business that has recently moved into a tax-payable position across more than 35 entities, menaing cash tax is now a material lin…
Skills: Tax Accounting, Financial Reporting, IAS 12, Deferred Tax Accounting, ETR Calculation
London, England, United Kingdom · On-site
Commercial Planning Senior Associate Berlin or London | Commercial Operations About the team The Commercial Planning team sits at the heart of SumUp's commercial engine, turning complex data into the financial insight th…
Skills: Financial Modelling, FP&A, Revenue Planning, Business Analytics, SQL
Le Mans, Pays de la Loire, France · On-site
🚀 Devenez Commercial Terrain Indépendant chez SumUp – France 🎯 Vous êtes un vendeur indépendant, mobile et passionné par les relations humaines ? Rejoignez SumUp et aidez les commerçants locaux à développer leur activi…
Skills: Field Sales, Proactive Prospecting, Product Demonstrations, Sales Cycle Management, Relationship Building
Berlin, Germany · On-site
Commercial Planning Senior Associate Berlin or London | Commercial Operations About the team The Commercial Planning team sits at the heart of SumUp's commercial engine, turning complex data into the financial insight th…
Skills: Financial Modelling, FP&A, Revenue Planning, Business Analytics, SQL
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Proactively handle transaction-related requests and verify merchant documents based on risk assessments. Monitor merchant behavior for AML compliance and adjust payment limits based on business reviews.
Candidates must possess excellent language skills in both Spanish and English. Strong communication, curiosity, and attention to detail are essential for managing customer interactions and security procedures.
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a global team, putting business partnering and innovation in the core of its priorities, this might be the right role for you.
Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across four continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.
What you’ll be doing:
You’ll be great for this role if:
You possess excellent language skills in both Spanish and English
Communication is your strength, and you handle customer interactions with ease and patience.
Curiosity and persistence drive you to solve issues efficiently.
Your organizational skills shine, even in stressful situations
Attention to detail is a defining characteristic
Why you should join SumUp:
🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.
🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.
💯 You'll get a Referral bonus if your friend is hired successfully.
🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions.
🔋 You’d enjoy a paid 1 month Sabbatical vacation after 3 years.
📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset.
🍎 You’d have monthly digital food vouchers.
⭐️ You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) 🚌🍗💡🎁.
❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾.
💜 You’d enjoy funded therapy & coaching sessions with licensed psychotherapists.
👶🏼 You’d enjoy a child birth/adoption bonus.
🚌 You’d have access to a free shuttle buses from Joliot-Curie metro station and more.
This job is on-site - Sofia
MORE ABOUT US:
We believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
#SumUpOps
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships. Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed. Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world. Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships. Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed. Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world. Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
