SumUp empowers businesses to get paid effortlessly, process orders fast, sell online in minutes, and manage their money with confidence. We build the tools that help businesses — and their customer experiences — thrive. …
Mont-de-Marsan, Nouvelle-Aquitaine, France · On-site
Entry level$4.0B raised
Commercial(e) terrain indépendant(e) – SumUp Vous avez une réelle expérience de la prospection à froid, sur le terrain ou par téléphone ? Rejoignez SumUp et accompagnez les commerçants avec des solutions de paiement simp…
Commercial(e) terrain indépendant(e) – SumUp Vous avez une réelle expérience de la prospection à froid, sur le terrain ou par téléphone ? Rejoignez SumUp et accompagnez les commerçants avec des solutions de paiement simp…
Skills: Field Sales, Cold Calling, Prospecting, Customer Relationship Management, Negotiation
Head of Tax Strategy About the team SumUp’s tax team is evolving, and this role will play a critical part in shaping its next chapter. Reporting to the Global Head of Tax, you’ll lead the execution of tax strategy across…
Head of Tax Strategy About the team SumUp’s tax team is evolving, and this role will play a critical part in shaping its next chapter. Reporting to the Global Head of Tax, you’ll lead the execution of tax strategy across…
Skills: Corporate Tax, Transfer Pricing, Cross-border Structuring, M&A, Pillar Two
Head of Tax Strategy About the team SumUp’s tax team is evolving, and this role will play a critical part in shaping its next chapter. Reporting to the Global Head of Tax, you’ll lead the execution of tax strategy across…
Skills: Corporate Tax, Transfer Pricing, Cross-border Structuring, M&A, Pillar Two
Sobre nós A SumUp é uma empresa líder em tecnologia financeira que capacita pequenos empreendedores a prosperarem em um mundo digital. Mais de 4 milhões de negócios confiam na SumUp para receber pagamentos. Nossas soluçõ…
Skills: Team leadership, KPI analysis, Data analysis, Dashboard management, Performance management
Agente de Suporte - Vaga afirmativa Pessoa com Deficiência (PcD)
São Paulo, São Paulo, Brazil · Remote Solely
Entry level$4.0B raised
Sobre nós A SumUp é uma empresa líder em tecnologia financeira que capacita pequenos empreendedores a prosperarem em um mundo digital. Mais de 4 milhões de negócios confiam na SumUp para receber pagamentos. Nossas soluçõ…
Skills: Customer Service, Communication, Microsoft Office, Technical Support, Teamwork
SumUp enables businesses to get paid easily, process orders quickly, sell online instantly, and have full control over their money. We create the tools businesses need to make their business and their customer experience…
Skills: Tableau, SQL, Data storytelling, Product analytics, KPI management
Senior Backend Engineer - Commercial Systems and Intelligence
Berlin, Germany · On-site
Senior$4.0B raised
About the team: The Commercial Systems and Intelligence squad is a newly formed team within SumUp's Acquisition Mission under the Run & Grow tribe. We sit at the intersection of data, backend engineering, and sales opera…
Commercial(e) terrain indépendant(e) – SumUp Vous avez une réelle expérience de la prospection à froid, sur le terrain ou par téléphone ? Rejoignez SumUp et accompagnez les commerçants avec des solutions de paiement simp…
Skills: Field Prospecting, Direct Sales, Negotiation, Closing Sales, Customer Relationship Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Avellino, Campania, Italy · On-site
$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Campania, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti …
Skills: Direct Sales, B2B Sales, Lead Generation, Relationship Management, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Benevento, Campania, Italy · On-site
$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Campania, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti …
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Salerno, Campania, Italy · On-site
$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Campania, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti …
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
About the team: The People Ops & Payroll Eastern Europe team keeps the engine running for SumUppers across the region — making sure every hire, change, and payroll cycle is handled accurately, on time, and with care. In …
Skills: Bulgarian Employment Law, Payroll Administration, HRIS Management, Employee Lifecycle Management, Data Accuracy
About the team SumUp's Point of Sale (POS) solution helps cafes, shops, bars, hair salons, and thousands of other businesses manage their day-to-day operations. Alongside the POS experience, merchants rely on powerful re…
Skills: Product Design, Information Architecture, Systems Thinking, Product Discovery, Figma
Team description: SumUp's Risk & Fraud Operations team sits at the heart of protecting millions of small businesses and consumers who rely on our financial products every day. As we scale our Consumer offering across Eur…
Skills: Transaction monitoring, Fraud operations, Team leadership, Coaching, Performance management
Talent Acquisition Partner – Field Sales (Spanish-speaking) 📍 London, office-first | People | 12-month fixed-term contract Check out our London office About the team Our Field Sales Talent Acquisition team is at the cen…
Talent Acquisition Partner – Field Sales (Dutch-speaking) 📍 London, office-first | People | 12-month fixed-term contract Check out our London office About the team Our Field Sales Talent Acquisition team is at the centr…
People operations & payroll - Working Student (Berlin) Berlin, Germany | Working student | Fixed-term Join our Northern Europe People Enablement team and gain hands-on experience in a regional HR function at SumUp. As a …
Skills: German Fluency, English Fluency, HR Administration, Workday, Payroll Processing
The Product Operations Analyst will manage day-to-day operational and regulatory routines to support the banking product team. This includes monitoring Central Bank requirements, handling transaction reconciliations, and improving operational workflows.
Requirements
Candidates should have experience in banking or payment systems and a solid understanding of operational and regulatory processes. Strong organizational skills, basic SQL proficiency, and the ability to communicate effectively in both Portuguese and English are required.
Full job description
SumUp empowers businesses to get paid effortlessly, process orders fast, sell online in minutes, and manage their money with confidence. We build the tools that help businesses — and their customer experiences — thrive.
Brazil's Banking Product team sits at the intersection of regulation, payments infrastructure, and product delivery, managing a complex ecosystem of third-party partners, Central Bank requirements, and operational processes that keep millions of transactions running reliably every day. With our banking products continuing to grow, we're creating a dedicated Product Operations Analyst role to strengthen our operational excellence and help the team scale effectively.
In this role, you'll own the operational foundation that enables the team to move quickly and confidently. You'll drive regulatory and operational processes, coordinate cross-functional execution, and ensure our banking products operate smoothly and remain compliant - creating the conditions for Product Managers to focus on strategy, innovation, and delivering new value for our merchants.
What you'll do
Monitor and evaluate Central Bank of Brazil requirements, coordinate regulatory submissions, and support annual certification processes across the banking ecosystem
Run and validate monthly transaction uploads into Snowflake, ensuring reconciliation and audit processes are completed accurately and on time
Manage ticket and inbox operations, maintain SLA visibility, and prepare structured summaries and escalations for Product Managers
Track and communicate operational changes through governance workflows, keeping all updates documented and traceable across teams
Coordinate logistics and follow-ups for routine stakeholder meetings with internal teams and external partners such as Pismo, Thales, and Mastercard
Identify recurring friction points in operational workflows and propose structured improvements to reduce manual effort over time
You'll be great for this role if…
Experience working with banking, payment systems, or similarly complex integration-based ecosystems, with a solid understanding of how operational and regulatory processes interact
Proven ability to manage cross-functional delivery across Engineering, Risk, Compliance, and business stakeholders, keeping priorities clear and ownership well-de fined
Strong organisational skills and comfort handling high volumes of partner-driven changes, balancing urgency with the discipline to introduce structure over time • Ability to interpret external partner requirements — such as file changes, compliance updates, or configuration adjustments — and translate them into clear, actionable tasks
Clear written and verbal communication in both Portuguese and advanced English, with the confidence to align stakeholders and document decisions precisely
Basic SQL skills and a process-improvement mindset, with a natural drive to reduce manual overhead and build more reliable workflows
Why you should join SumUp
🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences
🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days
💪 Stay fit: Wellhub membership included and gym at the office
💼 Financial wellness: SumUp contributes to your private retirement plan with Santander
🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources
🍽 Meal support: benefit from a tax-free food voucher programme with Pluxee
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedInOpens in new window, InstagramOpens in new window, and TikTokOpens in new window.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Related keywords
Product OperationsBankingPayment SystemsCentral Bank of BrazilSnowflakeSQLReconciliationComplianceRegulatory SubmissionsGovernanceStakeholder ManagementPismoThalesMastercardAuditProcess Improvement
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships.
Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed.
Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world.
Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
Mobile paymentsDigital paymentsPoint of saleCard readersBusiness accountInvoicesBusiness solutionsPayment linksGift cardsLoyalty rewards program
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships.
Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed.
Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world.
Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
Mobile paymentsDigital paymentsPoint of saleCard readersBusiness accountInvoicesBusiness solutionsPayment linksGift cardsLoyalty rewards program