Berlin, Germany · On-site
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the …
Skills: Product Strategy, UX Design, Product Discovery, Data Analysis, Platform Architecture
Barcelona, Catalonia, Spain · On-site
Team Lead Account Manager At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever glo…
Skills: Team Leadership, Account Management, Sales Techniques, Upselling, KPI Monitoring
Barcelona, Catalonia, Spain · On-site
People Partner – Merchant Care 📍 Barcelona | Office-first About SumUp We believe in the everyday hero — those who have the courage to follow their passion and the strength and determination to realise their dreams. Smal…
Skills: Employee Relations, EU Labour Law, Performance Management, Coaching, Strategic Partnering
Belfast, Northern Ireland, United Kingdom · On-site
$40k–$50k/yr
(Self-Employed, Commission Only) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Fie…
Skills: Field Sales, B2B Sales, Relationship Building, Problem Solving, Customer Acquisition
Matera, Basilicata, Italy · Remote OK
Entra a far parte di SumUp e trasforma le tue abilità in opportunità! In SumUp, dove trasformiamo le transazioni digitali in relazioni, stiamo cercando professionisti ambiziosi per unirsi al nostro team come Field Sales …
Skills: Field Sales, Prospecting, Negotiation, Interpersonal Skills, English Proficiency
Berlin, Germany · On-site
The Sidekick team builds and owns the progressive web app that SumUps field sales agents rely on every day, a tool that brings together everything a seller needs in one place: creating offers on the go, signing up new me…
Skills: React, TypeScript, Next.js, Remix, Nuxt
Sofia, Sofia-City, Bulgaria · On-site
Senior Tax Accountant Finance | Record to Report | Sofia, Bulgaria 📽 Take a look inside our Sofia office About the team The Record to Report (R2R) team sits at the heart of SumUp's financial close cycle, turning complex…
Skills: IAS 12, IFRIC 23, Tax Provisioning, Deferred Tax Accounting, ETR Calculation
São Paulo, São Paulo, Brazil · Hybrid
Senior CRM Analyst About the team SumUp enables businesses to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. We create the tools businesses need to make their busi…
Skills: CRM Strategy, Multi-channel Campaign Management, Data Analysis, Lifecycle Marketing, Segmentation
Sofia, Sofia-City, Bulgaria · On-site
At SumUp, we create tools that help small businesses get paid easily, manage money confidently, and grow sustainably. Our mission is to empower merchants around the world, and at the heart of that mission is a robust, sc…
Skills: Golang, RESTful APIs, Docker, AWS, Kubernetes
Southampton, England, United Kingdom · On-site
$40k–$50k/yr
(Self-Employed, Commission Only) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Fie…
Skills: Field Sales, B2B Sales, Relationship Building, Problem Solving, Customer Acquisition
Portsmouth, England, United Kingdom · On-site
$40k–$50k/yr
(Self-Employed, Commission Only) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Fie…
Skills: Field Sales, B2B Sales, Relationship Building, Problem Solving, Customer Acquisition
Sofia, Sofia-City, Bulgaria · On-site
SumUp helps businesses get paid effortlessly, process orders fast, sell online instantly, and manage money smarter. We build the tools that let merchants thrive and deliver outstanding customer experiences. But we don’t …
Skills: Backend Engineering, Distributed Systems, API Design, Database Management, Go
Sofia, Sofia-City, Bulgaria · On-site
SumUp gives small businesses the tools they need to get paid, manage their money, and grow - today, over 4 million merchants across 37 markets worldwide rely on SumUp to do exactly that. The Bank Web squad sits within Su…
Skills: React, TypeScript, Node.js, Kotlin, Java
São Paulo, São Paulo, Brazil · Remote Solely
Vaga Agente de Suporte (Atender em Libras) Sobre nós A SumUp é uma empresa líder em tecnologia financeira que capacita pequenos empreendedores a prosperarem em um mundo digital. Mais de 4 milhões de negócios confiam na S…
Skills: Libras (Brazilian Sign Language), Customer Service, Technical Support, Communication, Teamwork
Boulder, Colorado, United States · On-site
$65k–$75k/yr
Merchant Retention Specialist ** El Paso, TX or Boulder, CO ** Office First Who you are: As our Merchant Retention Specialist, you’ll work directly with merchants who are at risk of canceling and help them find value in …
Skills: Customer Retention, Account Management, Objection Handling, De-escalation, Salesforce
London, England, United Kingdom · On-site
Talent Acquisition Partner (Sales Focused) 🕐 Fixed-term (1-year) contract · Full-time About SumUp We believe in the everyday hero — those who have the courage to follow their passion and the determination to realise the…
Skills: High-volume Sales Recruitment, Structured Hiring, Stakeholder Management, Data-driven Decision Making, Sourcing Plans
London, England, United Kingdom · On-site
$40k–$50k/yr
(Self-Employed, Commission Only) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Fie…
Skills: Field Sales, B2B Sales, Relationship Building, Problem Solving, Customer Acquisition
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Own the end-to-end product experience for the super app and web dashboard to improve UX quality and navigation. Drive merchant engagement through activation, upsell, and retention strategies while managing the company-wide design system.
Requires a proven track record as a Staff-level IC leading multiple squads with deep expertise in outcome-driven delivery and data fluency. Must possess strong technical fluency in platform architecture and experience in high-growth fintech or consumer app environments.
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the merchant-facing super app, web dashboard and their respective core platforms that the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions shape what merchants see and feel, while also creating leverage for the engineering teams building alongside you, this is it.
🎥 Get a feel for our Berlin office
Own the end-to-end product experience of SumUp's super app and web dashboard, raising the bar on UX quality, information architecture, and navigation across core merchant-facing surfaces
Identify and execute on activation, upsell, cross-sell, and retention opportunities that drive measurable engagement and long-term value for merchants
Maintain and evolve the company-wide design system used by all product teams
Manage internal stakeholders and oversee mobile and web platforms to improve delivery speed and developer experience
Own the product strategy to make SumUp's super app and web dashboard the most indispensable tools for running a small business — used and loved by merchants globally
Proven track record as a Staff-level IC or equivalent, leading multiple squads or workstreams simultaneously and driving measurable outcomes across engagement, retention, or monetisation
Deep expertise in product discovery, prioritisation, and outcome-driven delivery, with the ability to work fluently with data — defining metrics, interpreting analysis, and using quantitative signals to inform decisions
Strong technical fluency across platform and infrastructure-adjacent topics, comfortable going deep on build pipelines, platform architecture, and developer tooling with senior engineers
Strong visual and UX judgement, with experience leading customer research — from discovery interviews to usability testing — and giving clear, constructive feedback to design teams
Background in high-growth tech, fintech, or consumer app businesses, with a solid understanding of the mobile app publishing ecosystem including App Store, Play Store, and release processes
🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days 🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships. Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed. Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world. Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships. Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed. Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world. Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
