Customer Support Agent — French Market Location: On-site in our vibrant Barcelona HQ At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We b…
Skills: French Fluency, English Fluency, Customer Support, Problem Solving, Communication
Regional Head of Key Account Sales (Northern & Central Europe) London | Full-time | Office-first Take a look at our London offi... About the team SumUp's Key Account Sales team is entering an exciting new phase of growth…
Sales Development Representative EU GTM | Milan, Italy About the team 🙌 SumUp is one of the fastest-growing fintechs in Europe — and our SDR team in Milan is a big part of that story. You'll be the first voice small bus…
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Siderno, Calabria, Italy · On-site
$3k–$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Calabria, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti …
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Barletta, Apulia, Italy · On-site
$3k–$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Puglia-Basilicata, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, profes…
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
About the team The AI Experience team sits within SumUp's Operations function, focused on one clear mission: making AI-powered support genuinely useful for the millions of small businesses that rely on SumUp every day. T…
Sales Executive (m/w/d) EU GTM | Köln, Deutschland Über das Team 🙌 SumUp ist eines der am schnellsten wachsenden Fintechs in Europa — und das SDR-Team in Köln ist das Herzstück dieses Wachstums. Du bist die erste Stimme…
Skills: Outbound Sales, Lead Qualification, CRM Management, B2B Sales, Communication
Cologne, North Rhine-Westphalia, Germany · On-site
Mid level$4.0B raised
SDR Team Lead EU GTM | Cologne, Germany About the team 🙌 SumUp's SDR function is one of the fastest-growing parts of our European sales engine — and we need a Team Lead in Cologne who's ready to own it. You'll be the pe…
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Prato, Tuscany, Italy · On-site
$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Toscana, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti e…
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Livorno, Tuscany, Italy · On-site
$3k–$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Toscana, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti e…
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Siena, Tuscany, Italy · On-site
$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Toscana, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professionisti e…
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Bologna, Emilia-Romagna, Italy · On-site
$3k–$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Emilia-Romagna, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professio…
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Rimini, Emilia-Romagna, Italy · On-site
$3k–$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Emilia-Romagna, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professio…
Skills: Direct Sales, B2B Sales, Relationship Management, Lead Generation, Territory Management
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti
Modena, Emilia-Romagna, Italy · On-site
$3k–$13k/mo
Mid level$4.0B raised
Agente di commercio / Procacciatore (P. IVA) – Settore pagamenti Le informazioni principali Territorio: Emilia-Romagna, principali città e province Attività: vendita diretta sul territorio a negozi, ristoranti, professio…
📍 Sofia, office-first Take a look at our Sofia office Team description The Global Treasury team keeps SumUp's cash and payments running reliably across multiple entities, banks, and markets. This role sits at the heart …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Annual Learning & Development Budget, Meal Vouchers, 30-day Sabbatical After 3 Years, Referral Bonuses, Diversity and Inclusion Culture
Posted 18d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for French merchants to resolve issues via calls, emails, and chats. Collaborate with internal teams to improve processes and provide expert support on banking and invoicing products.
Requirements
Candidates must be fluent in French and English (C1 level or above) with a passion for helping people. Ability to work in a fast-paced environment with a rotating schedule in Barcelona is required.
At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.
As part of our international Customer Support Team, you’ll be the voice of SumUp for our French speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.
This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.
💡 What you’ll do
Be the first point of contact for our French merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
Continuously learn about our products and services to provide accurate, up-to-date support.
🌟 You’ll thrive in this role if you are...
Fluent in French and English (C1 or above) — communication is your superpower.
Passionate about helping people and solving problems.
Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.
Comfortable working in a fast-paced, international environment where every day brings something new.
Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
Flexible with a rotating schedule and open to new challenges.
💼 Why you should join SumUp
At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one.
Here’s what we offer:
🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
📚 A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you.
🌈 A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work.
🥗 Meal vouchers and perks to make your everyday life easier.
🔄 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal.
💸 Referral bonuses — bring great people with you on the journey!
🚀 Ready to make an impact?
If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you.
Join us, and let’s shape the future of fintech together. 💙
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships.
Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed.
Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world.
Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
Mobile paymentsDigital paymentsPoint of saleCard readersBusiness accountInvoicesBusiness solutionsPayment linksGift cardsLoyalty rewards program
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships.
Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed.
Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world.
Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
Offices: 32 - 34 Great Marlborough St, London, W1F 7JB, GB · Koppenstraße 8, Berlin, 10243, DE · R. Gilberto Sábino, 215 - Pinheiros, São Paulo, São Paulo, Pinheiros 05425-020, BR · Köln, DE · Warsaw, PL
Mobile paymentsDigital paymentsPoint of saleCard readersBusiness accountInvoicesBusiness solutionsPayment linksGift cardsLoyalty rewards program