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Full-time, Temporary
Professional development, Hybrid work
Posted 8d ago
Apply by Aug 18
~40 hrs/week
Responsibilities
The Advisor Regulatory Operations will support process transformation and business improvement initiatives to enhance licensing assessment efficiency. They will collaborate with stakeholders to document business requirements, analyze workflows, and implement solutions that ensure regulatory compliance.
Requirements
Candidates must possess in-depth knowledge of the Home Building Act 1989 and the Design and Building Practitioners Act 2020. Strong analytical skills and proven experience in process optimization and stakeholder management are essential for this role.
Full job description
Advisor
Regulatory Operations
Division Name: Licensing and
Accreditation, Building Commission NSW Grade: Clerk Grade
7/8 Location: Parramatta (hybrid) Term: Full Time Temporary to 30 June
2027 (with possibility of extension)
About the
Building Commission NSW
Building
Commission NSW was established after the NSW Government recognised the
substantial progress made by Fair Trading and the Office of the Building
Commissioner in delivering once-in-a-generation reforms of the building and
construction industry. The new commission will not only be the industry
regulator, but also a collaborator with consumers and industry to ensure
standards, capabilities, capacity and resilience continue to be lifted across
the sector to deliver quality homes and meet the state’s housing targets.
Building
Commission NSW is an outstanding place to work due to its commitment to
innovation, collaboration and professional development. With a focus on
transparency and accountability, the commission cultivates a culture of
integrity and responsibility.
Those
who join the organisation can be confident in contributing to meaningful work
that positively impacts the built environment and the greater community, making
it an exciting and fulfilling place to build a career.
An exciting
opportunity has arisen for Advisor Regulatory
Operations (ARO) within Building
Commission NSW’s Licensing and Accreditation Directorate.
Reporting to the
Senior Business Coordinator, this role will support the delivery of process transformation
and business improvement initiatives aimed at enhancing licensing assessment
processes. Working closely with operational teams and stakeholders, the ARO
will assist in identifying process improvement opportunities, documenting
business requirements, analysing workflows, and supporting the design and
implementation of improved assessment solutions.
The role is suited to
an individual with an extensive knowledge of licensing application and
assessment processes and a passion for innovation and continuous improvement.
The ARO will contribute to initiatives that streamline assessment activities,
reduce processing times, improve service delivery, and support regulatory
efficiency.
In this role,
you will:
Demonstrate experience in effectively interpreting and applying a wide range of legislation, regulations, policies and case law including the Home Building Act 1989, the Design and
Building Practitioners Act 2020, and any other relevant legislation, to provide accurate advice, support decision-making and ensure consistent and compliant assessment outcomes.
In-depth knowledge of licensing application and assessment processes, with the ability to identify opportunities for process improvement and increased efficiency.
Experience supporting process transformation and continuous improvement initiatives, including process mapping, workflow optimisation, and business process redesign.
Strong analytical and problem-solving skills, with the ability to gather, interpret and document business requirements and translate them into practical solutions.
Ability to analyse data and performance metrics to identify trends, process bottlenecks, and improvement opportunities.
Demonstrated capability to support change management and business readiness activities, fostering adoption of new technologies and ways of working.
Strong stakeholder engagement and collaboration skills, with the ability to work effectively across operational, business, policy, and technology teams.
Excellent written and verbal communication skills, with the ability to prepare clear documentation, reports and draft business requirements.
To be
successful in this role, you will require:
In-depth expertise of the Home Building Act 1989, the Design and Building Practitioners Act 2020 and other relevant legislation/ Act.
In-depth knowledge of licensing application and assessment processes.
Ability to identify opportunities for process improvement.
Strong organisational skills, with the ability to manage competing priorities and deliver results in a fast-paced environment.
Proven experience working on projects and initiatives, effectively managing competing priorities and ensuring outcomes are achieved within agreed timeframes.
Experience supporting business improvement, process transformation, or process optimisation initiatives that enhance operational efficiency and customer outcomes.
The ability to interpret and apply relevant legislation, policies and procedures to support informed and consistent decision-making.
Excellent stakeholder engagement and communication skills, with the ability to collaborate effectively across operational, regulatory, policy and technology teams.
Learn
more: Please review
the Role Description. For enquiries regarding this role, please contact Nupur
Sharma at [email protected].
How to apply
Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
Combine your CV and cover letter into a single document when submitting your application
Ensure your application clearly outlines how your skills and experience align with the requirements of the role
For any recruitment related queries please contact Talent Advisor, Afrah via [email protected]
Salary Grade 0708, with the base salary for this role starting
at $116,981 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Afrah Saied via [email protected].
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday, 18 August 2026 (09:59am)
Careers at Department of Customer Service A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.
We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
Come join us and help influence the future of our great state.
Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.
We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
Come join us and help influence the future of our great state.
Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU