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$117k–$129k/yr
Full-time
professional certificate
Superannuation
Posted 6d ago
Apply by Aug 24
~40 hrs/week
Responsibilities
The Senior Inspector leads and conducts inspections, investigations, and enforcement activities to ensure compliance with strata and property legislation. They also mentor junior staff and engage with stakeholders to promote regulatory understanding and community trust.
Requirements
Candidates must have demonstrated experience in compliance, enforcement, or investigation and possess a current NSW Driver’s Licence. A Certificate IV in Government Investigations or an equivalent qualification is also required.
Full job description
Senior
Inspector
Clerk Grade:
7/8 - $116,981 to $129,492 + Super Employment Type: Ongoing, Full-time Hybrid work arrangements, Parramatta. Office attendance required 2–3 days
per week. Essential travel required. This role sits within NSW Fair Trading in the Strata & Property Services
Branch
An exciting
opportunity has arisen within NSW Fair Trading for a Senior Inspector.
We are looking for experienced regulatory professionals who are committed to
ensuring fairness, integrity, and compliance in NSW marketplaces. You will lead
and conduct inspections, investigations, and enforcement activities that uphold
community trust and deliver strong consumer outcomes.
Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for
goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of
transformation — reimagining how we deliver for the people and communities of
NSW. Through our recent organisational realignment, we’ve built a new
operating model designed to put customers at the centre of everything we do,
strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair
Trading — one that understands the needs of people and businesses, embraces
collaboration and innovation, and delivers better outcomes across the rental,
strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping
“the new way” — where you can help design smarter regulation, improve customer
experiences, and make a real difference for the people of NSW.
If you’re someone who:
Thinks deeply about the needs of people and communities
Is motivated by great outcomes, not just processes, and
Wants to be part of an organisation that’s transforming how
regulation works
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future —
one that’s customer-centred, evidence-driven, and proudly focused on
public value.
About the Team Within
the Strata & Property Branch, this role forms part of
the Strata & Property Services Commission. The
Commission’s objective is to safeguard the integrity of strata and
property services by conducting effective inspections,
delivering timely and targeted interventions, and undertaking robust
prosecutions where breaches occur. The team works proactively to ensure
compliance with relevant laws, mitigate risks across the sector, and uphold the
rights and responsibilities of all participants in NSW’s strata and property
services industry.
About the Role
Conduct and lead inspections, audits, and
investigations into potential breaches of legislation.
Collect, analyse, and manage evidence to
support and take a range of enforcement tools and
compliance outcomes.
Prepare reports, notices, and recommendations based
on investigative findings.
Mentor and support junior inspectors and colleagues
to build operational capability.
Engage with consumers, real
estate agents and traders to promote understanding
of Fair Trading regulations.
To be
successful in this role you will have:
Investigative skills – experience conducting
inspections, audits, or investigations in a regulatory or compliance
environment.
Legislative understanding – ability to
interpret and apply relevant legislation and policy.
Communication – strong written and verbal
skills to convey complex findings clearly.
Decision-making – sound judgement and ability
to assess risk and evidence effectively.
Leadership – supportive and professional
approach to guiding others and fostering a positive team culture.
Essential
criteria
Demonstrated experience in compliance, enforcement,
or investigation.
Certificate IV in Government Investigations (or
equivalent/willingness to obtain).
Current NSW Driver’s Licence as essential travel is
required for field operations.
When
Applying Provide a cover
letter (maximum 2 pages) and resume (maximum 5 pages) that outline
your experience and how you meet the role’s key capabilities.
Salary Grade 7/8, with the base salary for this role starting
at $116,981 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Judy Torres via [email protected].
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday, 24 August 2026 (at 9:59am)
Careers at Department of Customer Service A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].
Senior InspectorNSW Fair TradingStrataProperty ServicesComplianceEnforcementInvestigationAuditingRegulatoryLegislationCertificate IV in Government InvestigationsRisk-based regulationPublic valueEvidence managementField operationsGovernment
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.
We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
Come join us and help influence the future of our great state.
Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.
We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
Come join us and help influence the future of our great state.
Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU