City of Cebu, Cebu, Philippines · Hybrid
Global Operational Risk & Resilience Oversight is independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with ris…
Skills: Operational Risk Management, Technology Risk, Cyber Risk, RCSA, Power BI
El Segundo, California, United States · Hybrid
$78k–$141k/yr
Manulife Investment Management (“MIM”) is the global wealth and asset management segment of Manulife Financial Corporation. MIM's global real estate (“GRE”) platform provides investment solutions globally as part of its …
Skills: Financial Modeling, Argus Enterprise, Real Estate Asset Management, Yardi, VTS
Manila, Metro Manila, Philippines · Hybrid
We’re looking for an HR Operations Analyst to join our Human Resources team at MBPS. In this role, you will be responsible for processing end-to-end payroll operations, employee exit processes, Workday administration, ta…
Skills: Payroll Processing, Workday Administration, Tax Compliance, NSSF Processing, HR Reporting
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Director, Health Proposition This is an exciting opportunity to help Manulife become the health partner of choice by redefining the next generation of customer-centric health insurance propositions. This role will lead t…
Skills: Health Insurance Product Development, Health Proposition Design, Project Management, Stakeholder Management, Market Intelligence
Singapore · Hybrid
The Distribution Risk function (L1B) is responsible for ensuring that the company’s distribution channels adhere to competency standards and operate ethically and compliantly. This role focuses on driving the execution o…
Skills: Distribution Governance, Risk Mitigation, Data Analytics, Process Management, Regulatory Compliance
Singapore · Hybrid
The Distribution Risk function (L1B) is responsible for ensuring that the company’s distribution channels adhere to competency standards and operate ethically and compliantly. This role focuses on driving the execution o…
Skills: Distribution Governance, Risk Mitigation, Data Analytics, Process Management, Regulatory Compliance
Quebec, Quebec, Canada · Remote Solely
$39k–$45k/yr
*Please note there are specific application instructions required to be considered for this role** At Manulife John Hancock, we believe in investing in the future – starting with you. Our Disability Operations Co-op is y…
Skills: Organizational Skills, Written Communication, Verbal Communication, Microsoft Office Suite, Multitasking
Hangzhou, Zhejiang, China · On-site
Work content and requirements: Job responsibilities: According to the requirements of multi channel business development of institutions, formulate annual internal and external training plans and organize their implement…
Skills: Curriculum Development, Training Delivery, Insurance Knowledge, Sales Training, Organizational Skills
Toronto, Ontario, Canada · Hybrid
$113k–$163k/yr
As a Senior Platform Reliability Engineer, you will play a critical role in building and managing scalable, secure cloud-based infrastructure that supports enterprise data and application platforms. This role contributes…
Skills: Azure, Databricks, Terraform, GitOps, Jenkins
Pasig, Metro Manila, Philippines · On-site
The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, w…
Skills: Life Insurance Sales, Wealth Management, Lead Generation, Customer Service, Cross-selling
Manila, Metro Manila, Philippines · Hybrid
The Software Technical Analyst will play a critical role in supporting the TAI Asia Reinsurance application, ensuring application stability, operational excellence, and continuous improvement. The role is responsible for…
Skills: IT Service Management (ITSM), Change Management, SQL, Python, PowerShell
Shanghai, Shanghai, China · Hybrid
3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity? Position Responsibilities: Xx Xx Xx Xx Xx …
Skills: Training Development, Performance Management, Insurance Sales Training, Coaching, Curriculum Design
Singapore · Hybrid
This is a great opportunity for a relationship-oriented professional to join our team supporting the international high-net-worth insurance market. You will be the primary contact for allocated consultants and accounts, …
Skills: Relationship Management, Account Management, Case Management, Sales Support, Financial Services
Phnom Penh, Phnom Penh, Cambodia · Hybrid
Job Posting Description The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients. He/she will work in coordination with branch sales and service teams; thus, we are looking for a d…
Skills: Bancassurance Sales, Customer Service, Life Insurance Solutions, Interpersonal Skills, Analytical Skills
Takeo, Takev, Cambodia · Hybrid
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Insurance Specialist with the resources to solve critical problems for the future…
Skills: Communication, Interpersonal Skills, Analytical Skills, Problem Solving, Solutioning
Manila, Metro Manila, Philippines · Hybrid
We’re looking for an Senior Risk & Control Analyst to join our team at MBPS. In this role, you will be providing support to the Global Wealth Asset Management Risk Groups in the effective management of Operational Risks.…
Skills: Risk and Control Self-Assessment (RCSA), Business Incident Management, Key Risk Indicators (KRIs), Operational Risk Management, Internal Audit
Hong Kong, China · Hybrid
The Global Asset Liability Management (GALM) group plays a leadership role in identifying and assessing ALM-related risks globally, while developing investment and risk management strategies to support the company’s busi…
Skills: Asset Liability Management, Balance Sheet Optimization, Risk Management, Investment Strategy, IFRS 17
Toronto, Ontario, Canada · Hybrid
$55k–$92k/yr
The Opportunity: The Insurance Operations & Advisor Servicing Consultant plays a critical role within the MGA Operations team, supporting the end-to-end lifecycle of insurance business across new business processing, inf…
Skills: Operational Workflow Management, Reporting & Analytics, KPI Analysis, Process Improvement, Insurance Policy Servicing
Boston, Massachusetts, United States · Hybrid
$73k–$122k/yr
Manulife Investment Management (“MIM”) is the global wealth and asset management segment of Manulife Financial Corporation. MIM’s real estate platform provides investment solutions globally as part of its comprehensive p…
Skills: Financial Analysis, Portfolio Accounting, Financial Forecasting, Budgeting, SOX Compliance
Quebec, Quebec, Canada · Remote Solely
$59k–$99k/yr
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspiratio…
Skills: Claims Adjudication, Disability Claims Management, Customer Service, Negotiation, Medical Terminology
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Execute the QORE program by validating first-line risk execution and second-line oversight effectiveness. Perform thematic reviews to identify enterprise gaps and provide guidance on operational risk management tools.
Requires 3-5 years of experience in operational risk, audit, or compliance with strong knowledge of technology and cyber risk. A university undergraduate degree is preferred along with proficiency in Power BI and MS Office.
Global Operational Risk & Resilience Oversight is independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks.
This position Manager – Quality and Operational Risk Excellence role reports directly to the AVP of ORRO Governance and Risk Program Oversight. This position is part of the Quality & Operational Risk Excellence (QORE) program to execute reviews and validate effectiveness of first line execution and second line oversight and challenge.
The role will also provide advice to the first line of defense businesses to ensure that operational risk management tools are effectively used to identify, assess and monitor operational risks.
The position requires strong understanding of operational and information/tech risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.
Support the execution of the QORE program activities including validating that the first line effectively executed the risk program requirements (RCSA, Issue and CAP, Scenario and Operational Losses, Data Quality) and validating that the second line performed their oversight and challenge and evidence is sufficiently retained.
Perform thematic reviews across segments and businesses to identify trends and potential enterprise gaps.
Oversee the development of final reports and support the sharing and communication of results with key stakeholders to confirm alignment or escalate potential conflicts and concerns as appropriate.
Identify continued enhancements on QORE templates, tooling, and guidelines to ensure that our program continues to be comprehensive.
Minimum 3-5 years of experience in operational risk management or highly related fields such as audit, compliance, etc.
Broad knowledge of financial services/insurance business and related products
Strong professional skepticism, detailed oriented with excellent analytical and critical thinking skills.
Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
Results oriented with a focus on quality, delivering value, and strong attention to detail
Ability to balance priorities and meet deadlines.
Solid written and oral communication skills
Strong influencing skills with the ability to build effective relationships, both within and across divisions
Self-starter with the ability to work with little guidance
University undergraduate degree with a relevant professional designation preferred
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
