Cebu, Isabela, Philippines · Hybrid
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to g…
Skills: Strategic leadership, Operations management, Risk assessment, Workflow process improvement, Financial services industry knowledge
Iloilo City, Western Visayas, Philippines · On-site
The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, w…
Skills: Sales, Customer service, Life insurance, Wealth management, Lead generation
Toronto, Ontario, Canada · Hybrid
$113k–$210k/yr
The Opportunity We are transforming how work happens across the enterprise. As AI and human capabilities evolve, we need practical builders who can rethink how value is delivered and shape the workforce needed for the fu…
Skills: Organization design, Workforce transformation, Operating model design, AI strategy, Change management
Waterloo, Ontario, Canada · Hybrid
$113k–$163k/yr
Join our Group Benefits Technology team! Are you a driven individual with experience in leading squad(s) and passionate in mentoring hands-on teams? Let's explore a partnership! Position Responsibilities: Lead a team of …
Skills: Technology leadership, Software engineering, Cloud infrastructure, Azure, .NET
Hong Kong, China · Hybrid
Assistant Vice President, Head of Asia Distribution and Product Compliance General Description Reporting to the Chief Compliance Officer, Asia Segment, the Assistant Vice President, Head of Asia Distribution and Product …
Skills: Compliance, Risk Management, Product Compliance, Distribution Oversight, Regulatory Compliance
Cebu, Isabela, Philippines · Hybrid
Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to prov…
Skills: English Communication, Customer Service, Rapport Building, Empathy, Analytical Skills
Toronto, Ontario, Canada · Hybrid
$93k–$143k/yr
This role is an opportunity to lead a high-profile pharmacy program for a key client, focused on product listing agreement strategy and governance. As Pharmacy Product Manager, you will contribute directly to our mission…
Skills: Stakeholder management, Program development, Pharmacy benefits management, Strategic planning, Governance frameworks
Shibuya, Japan · Hybrid
金融法人＆クロスチャネル営業本部 クロスチャネル営業統括部 IBS開発グループ 代理店向けの営業推進業務 雇用機会 お客様は私たちにとって最も重要であり、多くのエンドユーザーは私たちの製品・サービスを信頼して安心した日々をおくることが出来ています。私たちのビジネスの将来のために、重大な問題を解決して価値を提供することが出来る 金融機関向けキーアカウントマネジャーを求めています。あなたを必要としています。 残業について： 残業は月20時間…
Skills: Account management, Sales promotion, Financial services, Agile mindset, Problem solving
Singapore · Hybrid
We are looking for a highly organized and detail-oriented Events Specialist to support the planning and execution of impactful events from concept through completion. This role plays a key part in delivering engaging exp…
Skills: Event management, Project management, Budget management, Logistics coordination, Communication
Toronto, Ontario, Canada · Hybrid
$125k–$175k/yr
We are seeking a highly experienced and strategic leader to join our Third Party Risk Management (TPRM) function as a Director, Line 1B. This role is accountable for leading the Quality Assurance and governance oversight…
Skills: Third Party Risk Management, Quality Assurance, Governance, Audit, Regulatory Compliance
Toronto, Ontario, Canada · Hybrid
$113k–$210k/yr
The Opportunity We are transforming how work happens across the enterprise. As AI and human capabilities evolve, we need practical builders who can rethink how value is delivered and shape the workforce needed for the fu…
Skills: Organization design, Workforce transformation, Operating model design, AI strategy, Change management
Toronto, Ontario, Canada · Hybrid
$137k–$177k/yr
The Opportunity: The VP, Bank Platforms and Family Office is responsible for driving Manulife Investment's distribution strategy across Canadian bank-owned wealth platforms and multi-family offices. The role is accountab…
Skills: Asset management distribution, National accounts, Wealth management, Institutional sales, Strategic relationship management
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Category Manager - Infrastructure Outsourcing, Cloud & AI, Asia Procurement Reports To: Category Lead – Technology, AI & Operation Solutions, Asia Procurement Job Summary We are seeking an experienced, commercially minde…
Skills: Procurement, Category management, Infrastructure outsourcing, Cloud technology, Strategic sourcing
Manila, Metro Manila, Philippines · Hybrid
Manulife is looking for a Cybersecurity and Risk Management Specialist to support security control management and governance. The Control Management and Control Governance team aims to facilitate information security and…
Skills: Cybersecurity, Risk management, Control governance, Configuration management, Remediation
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Position Summary This role supports the successful delivery of customer engagement and partnership programme by coordinating end-to-end execution, translating business requirements into platform design and operational pr…
Skills: Customer engagement, Business analysis, Project management, Stakeholder management, Campaign management
Pampanga, Philippines · On-site
The Area Manager is responsible for over-all sales performance through recruitment, management, and development of all the Financial Sales Associates under the area of assignment. Furthermore, the position is the primary…
Skills: Sales Management, Recruitment, Relationship Management, Coaching, Training
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Position Summary This role leads the development and execution of customer growth and engagement strategies across digital platforms, health propositions, and partnership programmes. Leveraging customer insights, analyti…
Skills: Customer engagement, CRM, Digital marketing, Customer analytics, Growth marketing
Calamba, Laguna, Philippines · Hybrid
The Senior Corporate Solutions Sales Officer is responsible for driving higher sales results across corporate and wholesaler channels. The role carries higher sales targets and expanded accountability, including ownershi…
Skills: Corporate Sales, Relationship Management, Analytical Skills, Pipeline Management, Forecasting
Toronto, Ontario, Canada · Hybrid
$113k–$210k/yr
The Data Engineering Lead is a hands-on technical expert who builds scalable data platforms, data pipelines, automated tools, and reusable data products that expand the organization’s Data & AI capabilities. This role al…
Skills: Data engineering, Python, SQL, Spark, Azure Databricks
Dallas, Texas, United States · Hybrid
$70k–$117k/yr
The U.S. Real Estate Finance team is looking for an analyst who will work with a team focused on the origination of commercial real estate loans within the Dallas Regional Office. The Analyst will review new investment o…
Skills: Commercial real estate lending, Investment analysis, Financial modeling, Underwriting, Market research
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The Director of Operations provides strategic leadership for an operations group to ensure efficient service delivery and risk mitigation. They are responsible for managing daily functions, implementing process improvements, and overseeing department-level projects.
Candidates should have 5-10 years of industry experience and 2-5 years of management experience, with a strong background in financial services. A bachelor's degree is preferred, along with demonstrated leadership, analytical, and project management capabilities.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
JOB DESCRIPTION
Strategic leadership of an Operations group with focus on creating an efficient organization that delivers "World Class" service to our clients while mitigating risk to the firm.
Individual Responsibilities:
• Day to day strategic leadership of all functions within operations
• Ensure compliance with company procedures and industry regulations
• Actively review business metrics and results
• Actively review and implement workflow process improvements
• Develop and growth management pool
• Lead department and enterprise level projects and initiatives
• Other duties as assigned
Shared Responsibilities:
• Partner with other Operations Team members to implement changes and to ensure a positive client experience
Job Requirements:
• Bachelor's Degree Preferred
• 2-5 years management experience
• 5-10 years industry experience
• Strong Knowledge of financial services industry and/or regulations
• Demonstrated passion for providing client centric solutions
• Demonstrated leadership ability and presence
• Ability to develop partnerships and gain consensus
• Ability to manage and implement complex projects
• Strong Analytical and risk assessment skills
• Attention to detail
Decision Authorities:
• Manage project budgets
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
