City of Brisbane, Queensland, Australia · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: About us: Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the abilit…
Skills: SaaS Platforms, APIs, Cloud Environments, Python, Shell Scripting
Utrecht, Utrecht, Netherlands · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Sales Development Representative AWS bij Ingram Micro in Utrecht Wil jij jouw carrière starten in de wereld van cloud en te…
Skills: Outbound Sales, Lead Qualification, Communication Skills, Business Development, Customer Outreach
Ciudad de México, Mexico · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Key Account Manager No te quedes fuera, elige a Ingram Micro Mexico Si buscas una oportunidad para demostrar lo que puedes …
Skills: Strategic Account Management, Commercial Negotiation, Sales Forecasting, Sell-in and Sell-out Analysis, CRM Tools
Mira Loma, California, United States · On-site
$86k–$137k/yr
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to …
Skills: Process Improvement, Workflow Analysis, Facility Planning, Capacity Planning, Labor Planning
Lille, Hauts-de-France, France · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: A PROPOS DE NOUS… Ingram Micro est une entreprise technologique leader sur l’écosystème mondial des technologies de l'infor…
Skills: HR Operational Management, Labor Law, Employee Relations, Recruitment, Training Management
Mumbai City, Maharashtra, India · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Designs, develops, tests, debugs and implements operating systems components, software tools, and utiliti…
Skills: Operating Systems Design, Software Tool Development, Systems Software Engineering, Debugging, System Implementation
Petaling Jaya, Selangor, Malaysia · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Work as liaison between vendors and organization; provides specialized consultative service and implement…
Skills: Vendor Management, Contract Negotiation, Project Management, Consultative Service, Relationship Building
Petaling Jaya, Selangor, Malaysia · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Develops business strategies and opportunities with new and/or existing customers to expand existing rela…
Skills: Business Strategy, Market Research, Financial Analysis, Competitive Analysis, Customer Relationship Management
Mumbai City, Maharashtra, India · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Designs, develops, tests, debugs and implements operating systems components, software tools, and utiliti…
Skills: Operating Systems Design, Software Tool Development, Systems Software Engineering, Debugging, System Implementation
Manila, Metro Manila, Philippines · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Be part of a global IT leader powering the world’s technology ecosystem It’s fun to work in a company where people truly BE…
Skills: Sales Support, Sales Operations, Quoting, Pricing, CRM
Bangkok, Thailand · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Manages pre-sale and/or post-sale technical support activities including assessment of how company produc…
Skills: Pre-Sales, Technical Support, Product Specification, Collaboration, Communication
Mumbai City, Maharashtra, India · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Develops business strategies and opportunities with new and/or existing customers to expand existing rela…
Skills: Business Strategy, Market Research, Financial Analysis, Competitive Analysis, Sales
Cairo, Cairo, Egypt · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Who We Are: We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and reaching near…
Skills: IT Sales, Business Development, Networking, Pipeline Generation, Negotiation
Dubai, Dubai, United Arab Emirates · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Is your career hitting target? It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro…
Skills: Solution Design, Routing & Switching, TCP/IP, BGP, OSPF
Kwun Tong, Hong Kong Island, Hong Kong S.A.R. · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nea…
Skills: Product Management, Go-To-Market Strategy, Vendor Management, B2B Channel Sales, Market Analysis
Sofia, Sofia-City, Bulgaria · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Who we are: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability …
Skills: Network Troubleshooting, LAN/WAN Administration, VOIP, PBX Administration, Windows OS
Fort Worth, Texas, United States · On-site
$50k–$79k/yr
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to …
Skills: Facility Maintenance, Carpentry, Electrical Work, HVAC, Grounds Maintenance
Bangkok, Thailand · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Business Development Manager - Cloud Azure (Hybrid role) Position Summary: Develops business strategies and opportunities w…
Skills: B2B Technology Sales, Microsoft Azure, Strategic Selling, Market Research, Order Management
Tolochenaz, Vaud, Switzerland · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Et si tu rejoignais Ingram Micro, le leader mondial de la distribution de produits IT, services de gestion logistique et au…
Skills: Account Management, B2B Sales, IT Distribution, Client Relationship Management, Strategic Thinking
Sofia, Sofia-City, Bulgaria · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Are you ready to kick-start your career in a global company? Ingram Micro Bulgaria’s Internship Program is here to offer yo…
Skills: Data Maintenance, Data Quality Control, Data Analysis, Reporting, English Proficiency
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Provide expert-level technical support to resolve complex product issues and act as a trusted technical advisor for customers. Collaborate with Engineering and Product teams to drive continuous improvement and maintain technical documentation.
Requires 4-7+ years of experience in technical support or solutions engineering with proficiency in SaaS, APIs, and cloud platforms. Must have scripting skills and a strong understanding of web technologies and database management.
Job Description:
Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
We are seeking a Senior Technical Support Engineer to join our high-performing support team and deliver expert-level assistance to our customers. In this role, you will act as a trusted technical advisor, resolving complex product issues and driving continuous improvement across our support and product ecosystem. You’ll collaborate closely with Engineering, Product, and customer-facing teams to ensure an exceptional customer experience. This is an opportunity to work on cutting-edge technologies while making a meaningful impact on customer success.
4–7+ years’ experience in technical support, solutions engineering, or a similar customer-facing technical role
Strong experience with SaaS platforms, APIs, databases, and cloud environments (AWS, Azure, or GCP)
Proficiency in scripting (Python, Shell, Bash, PowerShell, or similar)
Solid understanding of web technologies, system architecture, and integrations
Experience with ticketing systems such as Zendesk, Jira, and knowledge base tools
Strong troubleshooting and analytical skills with the ability to work under pressure
Knowledge of webservers and databases (Apache, IIS, MySQL, MSSQL, PostgreSQL)
Understanding of protocols such as DNS, HTTP/HTTPS (SSL), and FTP
Familiarity with APIs and web services (REST, JSON, OAuth)
Basic experience working in Linux environments
Excellent verbal and written communication skills with a strong customer-first mindset
Ability to prioritize, manage expectations, and work in a fast-paced environment
Willingness to work flexible hours, including weekends, to support a 24/7 business
Self-motivated, detail-oriented, and eager to learn new technologies
ITIL or Microsoft Azure certifications
Experience with Docker, Kubernetes, or virtualization technologies
Hands-on experience with cloud platforms (Azure, AWS, GCP)
Exposure to SQL and scripting languages
Experience with Jira and Confluence
Respond to complex technical support requests via phone and email
Diagnose, troubleshoot, and resolve issues across software, APIs, integrations, and infrastructure
Reproduce issues, conduct root cause analysis, and collaborate with Engineering on fixes and enhancements
Act as a subject matter expert supporting customers and resellers on the platform
Lead or participate in incident response and on-call rotations for critical issues
Create and maintain technical documentation, runbooks, and FAQs
Identify support trends and partner with Product and Engineering on long-term improvements
Log, track, and update all issues accurately in internal systems
Advocate for customers by triaging issues and ensuring resolution within defined SLOs
Support multiple cloud and hardware solutions
Collaborate with internal teams and external vendors to resolve issues promptly
Contribute to the development and improvement of service desk processes and procedures
Understand customer business impact and ensure timely, effective issue resolution
Your growth is our priority. Access to LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. Did you know… statistics show that many individuals apply to jobs only when they feel 100% qualified? However, it’s rare for everyone to be 100% qualified. If you feel you meet many, but not all, of our criteria, we encourage you to apply still!
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Offices: 3351 Michelson Drive, Suite 100, Irvine, CA 92612, US · Heisenbergbogen 3, Dornach, Bayern 85609, DE · 2000 NW 84th Ave, Doral, FL 33172, US · 1759 Wehrle Drive, Williamsville, NY 14221, US · 55 Standish Court, Mississauga, ON L5R 4A1, CA
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Offices: 3351 Michelson Drive, Suite 100, Irvine, CA 92612, US · Heisenbergbogen 3, Dornach, Bayern 85609, DE · 2000 NW 84th Ave, Doral, FL 33172, US · 1759 Wehrle Drive, Williamsville, NY 14221, US · 55 Standish Court, Mississauga, ON L5R 4A1, CA
