Jobs at HSBC (Now Hiring) — 5,311 open — Page 263

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

 

We’re currently seeking an experienced professional to join our team in the role of Product Manager, Acquisition & Journeys, Unsecured Acquisition.

 

The Unsecured Lending team drives all product lifecycle activities and proposition development for credit cards and personal loans, including customer acquisition, customer journey enhancements, product pricing, retention strategies, existing customer management, marketing and portfolio management, and has full P&L responsibility for these products. The team supports customers with their lending needs across HSBC, M&S Bank, First Direct, working with wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, Legal, Compliance, IT, Operations, Global Teams and Card Schemes (Visa and MasterCard).

 

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

 

In this role you’ll:

 

• Own end-to-end acquisition delivery for Personal Loans and Credit Cards, accountable for volumes, quality, cost-to-acquire and customer outcomes across all channels.
• Lead acquisition campaign planning and delivery, shaping the campaign calendar and always-on activity; defining objectives, audiences, offers, channel mix and measurement.
• Develop and deliver the Unsecured Lending Strategy and Annual Operating Plans, translating priorities into clear initiatives, milestones, budgets and measurable KPIs.
• Track, analyse and report acquisition performance using internal MI plus competitor and market insights to identify opportunities and recommend actions.
• Drive optimisation through data-led test-and-learn, segmentation and propensity insights to improve targeting, channel mix, campaign performance and customer experience.
• Lead funnel and journey optimisation across digital and assisted journeys, partnering with cross-functional stakeholders to remove blockers, manage risks/dependencies, and deliver compliant outcomes on time.

 

To be successful in this role you should meet the following requirements:

 

• Retail banking product experience (ideally Unsecured Lending: Personal Loans and/or Credit Cards) with a strong understanding of end-to-end acquisition funnels across digital and assisted channels.
• Experience managing aggregator/affiliate channels (e.g., comparison sites/partners), including proposition positioning and performance optimisation.
• Strong commercial and product acumen, with a track record of delivering acquisition initiatives that improve volume, quality, cost-to-acquire, customer outcomes and P&L performance.
• Proven ability to partner with Credit Risk and Analytics to balance growth and risk outcomes (e.g., approval rate, bad rate/early delinquency, affordability, eligibility and decisioning impacts).
• Strong analytical capability: advanced Excel skills (formulas, pivot tables, performance views) and confidence translating MI into clear actions (BI tools a plus).
• Demonstrated campaign and journey optimisation expertise, with excellent communication and stakeholder leadership to align cross-functional teams, manage dependencies, and deliver compliant change at pace with strong post-launch monitoring.

 

 

If you are an HSBC Contractor and wish to apply to this role, click here https://career2.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=46319&company=hsbcholdin&st=D2D45D1ED53FE06E57129315D2997AA36836F869

 

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

 

 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].