Naucalpan de Juárez, State of Mexico, Mexico · On-site
Mid level$16B raised
Propósito del puesto: Diseñar y ejecutar estrategias y planes de acción para reforzar el ambiente de control en las sucursales que favorezcan la disminución del Riesgo Operacional. Principales responsabilidades: Administ…
Customer Experience Complaints Manager (UAE National Only)
Dubai, Dubai, United Arab Emirates · On-site
Mid level$16B raised
Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take…
Senior Manager Sales Distribution Risk (Wealth SME) - International Wealth & Premier Banking
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior$16B raised
GCB 4 We are currently seeking a high calibre professional to join our team as a Senior Manager Sales Distribution Risk (Wealth SME). The Senior Manager Sales Distribution Risk (Wealth SME) will support the Global Head o…
GCB 5 We are currently seeking a high calibre professional to join our team as a Senior Customer Relations Manager. In this role you will Handle escalated complaints from various channels via an end-to-end process from c…
UK Enterprise Talent Operations Consultant - Reporting & Risk - Fixed Term Contract (Secondment))
Birmingham, England, United Kingdom · Hybrid
Mid level$16B raised
Role Purpose The UK Enterprise Talent (ET) Operations Consultant - Reporting and Risk is responsible for delivering high-quality reporting, analytics, and risk management services at a business or market level within Ent…
Please note this job advertisement is only available in Chinese 招聘数量:1 职级: 8 在这一职位上,您将: 负责处理中国汇丰银行的全线按揭业务。其服务涵盖按揭业务的端到端流程,包括处理按揭申请,贷款发放,贷后服务和销户。 任职要求: 大专或以上学历;英语和粤语听说读写流利;具备较强学习能力和数据分析能力;有良好的协调能力及沟通技巧;可接受灵活工作时间安排和抗压能力强。 …
Skills: Mortgage Processing, Data Analysis, Coordination, Communication Skills, English Proficiency
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Analyst / Associate, Business Credit Office- Corporate & Institutional Banking
Melbourne, Victoria, Australia · On-site
Mid level$16B raised
Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for o…
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o…
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Control Manager, Chief Control Office, Global Risk and Compliance.
Bengaluru, Karnataka, India · Hybrid
Senior$16B raised
Job Title: Control Manager, Chief Control Office, Global Risk and Compliance. This role sits within the Risk and Compliance First Line of Defence as part of the Chief Control Office (CCO). The role provides risk and cont…
Business: ASP Manila Care Open positions: 3 Role Title: ASP CCSS Complaints Resolutions Assistant Manager Global Career Band: 7 Location (Country / City ): Philippines, Manila Recruiter Name: Edward Palma Why join us? (O…
Skills: Root Cause Analysis, Problem Solving, Decision Making, Customer Service, Complaint Resolution
Belfast, Northern Ireland, United Kingdom · Hybrid
Mid level$16B raised
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
Kowloon City, Hong Kong Island, Hong Kong S.A.R. · On-site
Senior+$16B raised
Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Insurance Hang Seng Ba…
Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Brindar el más alto nivel de servicio en sus requerimientos financieros…
Skills: Customer Service, Financial Advisory, Stock Market Operations, Portfolio Administration, Business Development
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support …
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
GCB 6 – Assistant Manager Customer Service We are seeking an experienced and motivated Assistant Manager Customer Service to lead our branch’s customer service team, ensuring exceptional service delivery and operational …
Skills: Customer Service Management, Banking Operations, Team Leadership, Risk Management, Compliance
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Full-time
bachelor degree
Direct hiring by the bank, Base salary, Quarterly performance bonus, Christmas bonus, Vacation premium, Life insurance
Posted 88d ago
~40 hrs/week
Spanish
Responsibilities
Design and execute strategies to strengthen the control environment in branches to reduce operational risk. Manage vault values, supervise administrative-operational performance of staff, and handle customer complaints and escalations.
Requirements
Requires a bachelor's degree in an economic-administrative field and at least 2 years of banking experience. Must be proficient in Microsoft Office and banking software such as PSSW and ATM/CDM systems.
Full job description
Propósito del puesto:
Diseñar y ejecutar estrategias y planes de acción para reforzar el ambiente de control en las sucursales que favorezcan la disminución del Riesgo Operacional.
Principales responsabilidades:
Administración de los valores de ventanilla mediante el usuario de Bóveda con lo que se liberan tiempos para que el personal de la plataforma de sucursal pueda generar más negocio.
Responsable del registro y seguimiento de los conceptos improductivos iniciados a la sucursal por las diferentes áreas del banco, incluyendo las auto-detectadas.
Atención y escalamiento de quejas, aclaraciones, y defunciones de los clientes/usuarios en el sistema correspondiente acorde el tipo de escalamiento.
Supervisar el adecuado desempeño operativo-administrativo del personal de sucursal.
Enfocar esfuerzos para conformar un equipo de alto rendimiento responsable y comprometido con las necesidades del negocio.
Asegurar la revisión y control del personal de sucursal, para evitar malas prácticas operativas, minimizando el resultado negativo de las auditorias AEO, de otras líneas de defensa y externas realizadas a las Sucursales.
Generar propuestas de mejora de los procesos y normativas internas.
Habilidades y Experiencia:
Lic. Área económico-administrativa.
2 años de experiencia bancaria.
Conocimiento de regulaciones existentes
Trabajo en equipo.
Liderazgo.
Pensamiento estratégico.
Capacidad de análisis.
Agente promotor del cambio.
Sofware:
Microsoft office
PSSW ventanilla y/o PSSW plataforma
ATM’s y/o CDM’s
Ofrecemos:
Contratación directa por parte del Banco.
Sueldo base, bono trimestral por desempeño, aguinaldo, prima vacacional, seguro de vida, seguro de gastos médicos mayores, créditos, descuentos en los productos del Banco, participación activa en programas de sustentabilidad/ responsabilidad social, descuentos en más de 9,000 establecimientos y un plan de carrera acorde a tus aspiraciones.
"En HSBC estamos comprometidos a construir una cultura donde todos los empleados y clientes sean valorados independientemente de su sexo, edad, orientación sexual, etnia, discapacidad, creencia religiosa, antecedentes o cualquier otro aspecto personal diferente."
"Los empleados de HSBC actuamos mostrando integridad con valor, manteniéndonos firmes en lo que es correcto. Somos confiables, nos mostramos abiertos a diferentes ideas y culturas y estamos conectados con los clientes, la comunidad, los reguladores y entre nosotros."
“En HSBC nos encontramos orientados a garantizar la igualdad de género y capacitación constante hacia nuestros empleados así como a la protección de sus derechos laborarles y sociales”
En HSBC ofrecemos a nuestros colegas un mayor número de días para que puedan disfrutar al máximo su boda, cuidar al nuevo integrante de la familia, o vivir el duelo por la pérdida de algún familiar.
Nuestro paquete de permisos con goce de sueldo está a la vanguardia en México.
Ahora tienes una razón más para ser HSBC y vivir con orgullo una cultura de bienestar integral, balance y auto cuidado”.
Conocimientos & Experiencia / Calificaciones del Puesto (Únicamente para el puesto. No incluir datos del ocupante del puesto. Requerimientos mínimos para desarrollar el puesto.)
Conocimientos Avanzados:
Área económico-administrativa
Circulares, IT´S.
Actividades administrativas.
Operación bancaria en general.
2 años de experiencia.
Conocimiento de regulaciones existentes
Habilidades y/o competencias sugeridas:
Trabajo en equipo.
Trabajo bajo presión.
Liderazgo.
Pensamiento estratégico.
Capacidad de análisis.
Agente promotor del cambio.
Sofware, hardware que deberá dominar:
Microsoft office.
PSSW ventanilla
PSSW plataforma
ATM’s
CDM’s
Filtros previos:
Strong-Role Model (Cuadrante 1)
Payback
Expediente con buen comportamiento en Relaciones Laborales.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking