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Full-time
professional certificate
Medical aid, Pension
Posted 25d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
The Payroll Administrator is responsible for the accurate and timely processing of employee payroll, including salaries, incentives, and deductions. They also manage payroll queries, maintain employee records, and ensure compliance with tax laws and company policies.
Requirements
Candidates should have 3-5 years of payroll administration experience, preferably in high-volume environments. Proficiency in payroll software like Sage 300 People and strong Excel skills are required.
Full job description
Job Purpose
The Payroll Administrator is responsible for the accurate and timely processing of employee payroll within the operation. The role ensures compliance with company policies, employment legislation, and payroll regulations while maintaining high levels of data accuracy and confidentiality.
Key Responsibilities
Process weekly, bi-weekly, or monthly payroll for all employees.
Capture and verify payroll data including salaries, overtime, commissions, incentives, and deductions.
Ensure payroll calculations are accurate and processed within strict deadlines.
Reconcile payroll reports and resolve discrepancies.
Respond to employee payroll queries via email, ticketing system, or internal support channels.
Provide explanations regarding payslips, tax deductions, overtime payments, benefits, etc
Maintain service levels when dealing with high volumes of payroll enquiries.
Maintain and update employee payroll records in HR/payroll systems accurately.
Ensure accurate input of new hires, terminations, promotions, salary adjustments, etc
Maintain strict confidentiality of employee payroll related information.
Ensure payroll processes comply with tax laws, labour legislation, and company policies.
Prepare payroll reports for management and finance teams.
Assist with payroll audits and internal compliance checks.
Liaise with HR, operations managers, and finance departments regarding payroll changes.
Coordinate with benefits administrators for deductions such as medical aid, pension, or insurance
Key Performance Indicators (KPIs)
Payroll accuracy rate
Payroll processing deadlines met
Employee query resolution time
Compliance with statutory regulations
Data accuracy in payroll system
Required Qualifications
Sage 300 People experience (advantageous)
Payroll certification (advantageous)
3 - 5 years payroll administration experience (preferably in BPO, call centre, or high volume environments)
Experience handling payroll for large workforces (1000+ employees)
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Miami, FL
LinkedIn followers
955,165
Total funding
$5M
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
RoboticsConsultingArtificial IntelligenceSoftwareProfessional ServicesAdvertisingArtificial Intelligence (AI)OutsourcingCustomer Service
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Miami, FL
LinkedIn followers
955,165
Total funding
$5M
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
RoboticsConsultingArtificial IntelligenceSoftwareProfessional ServicesAdvertisingArtificial Intelligence (AI)OutsourcingCustomer Service